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Ulasan untuk SureStay Hotel By Best Western Fernley

2.5 out of 5
SureStay Hotel By Best Western Fernley
1405 Newlands Drive East, Fernley, NV

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 299 dari 819 ulasan" "
Penilaian 8 - Bagus. 273 dari 819 ulasan" "
Penilaian 6 - Cukup Baik. 147 dari 819 ulasan" "
Penilaian 4 - Buruk. 59 dari 819 ulasan" "
Penilaian 2 - Sangat Buruk. 41 dari 819 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

7,4/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk lady was amazing very friendly and funny . Hotel was very clean. Will definitely return
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari lisa pada tanggal 6 Mei 2024
Thank you for your comments. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 Sangat Bagus

Dave

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice motel. Friendly and helpful staff. Some freeway noise, but not enough to keep me awake. Outside facing doors which means that I can park right outside my room. Very convenient. I would stay here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari lisa pada tanggal 3 Mei 2024
Thank you for your comments. We hope to see you again soon.

10/10 Sangat Bagus

William F

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good
Menginap 1 malam pada bulan April 2024
Tanggapan dari lisa pada tanggal 2 Mei 2024
Thanks for the rating!

8/10 Bagus

Guadalupe

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place to stay near Reno. The tv was excellent, quiet fridge, and really clean. The bed was not firm enough for my back but I’m really not complaining.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lisa Ketner pada tanggal 23 Apr 2024
Thank you for your review!

10/10 Sangat Bagus

Laura

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tesla super charging station walking distance from the hotel. Friendly staff. Big room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Lisa Ketner pada tanggal 20 Apr 2024
Thank you for your reivew!

2/10 Sangat Buruk

Jeffrey

Traveler bisnis
I didn’t like being turned away because I was a “local”. I had to scramble to get a room elsewhere, and pay a premium rate as a walk in for a lousy room.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Lisa Ketner pada tanggal 20 Apr 2024
I apologize but it is our hotels policy not to rent to people who live in the immediate areas unless it is a housing emergency

8/10 Bagus

Niloofar

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good breakfast. Not many attractions around.
Menginap 1 malam pada bulan April 2024
Tanggapan dari lisa pada tanggal 15 Apr 2024
Glad you enjoyed it.

10/10 Sangat Bagus

Gurpreet

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was place close to everything
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari lisa pada tanggal 1 Apr 2024
Thanks for the rating! Hope to see you again soon.

8/10 Bagus

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
It was sad for the big smoking around in charge of the place. The food was good. It's too noisy outside. Thanks for the money
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari lisa pada tanggal 29 Mar 2024
Thanks for your review. We hope to see you again soon!

2/10 Sangat Buruk

victoria

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Shower in one room was unusable (faucet would not turn on). When we spoke with front desk clerk she offered to send maintenance to look at it. We declined this as we had gone to my parents room who were in the room next door for a shower. Then asked clerk if any compensation would be poss she said no because we refused the maintenance visit to which I said ok please investigate. Maintenance was finally able to tun on shower faucet after ALOT of wrenching in the fixture. No regular guest would have been able to do that making shower virtually unusable. As we were checking out we noticed that shower faucet/fixture was now dripping/leaking significantly (we notified front desk of this development). Very dissatisfied with the way this was handled. Also continental breakfast washorrible. We travel enough to understand what to expect but this was pretty bad. Bagels and toast bread stale, no waffles despite equipment for them in evidence (attendant said they’re only offered every other day due to lack of counter space), just over all pretty uninspiring. And advertised pool/hot tub should not be advertised as year round as really it’s seasonal. For the price not worth it.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari lisa pada tanggal 11 Mar 2024
The front desk did offer to send maintenance up and he went up when you were at breakfast. Sorry you didn't want the problem fixed. Our pool states that it is seasonal on the best western web site.

6/10 Cukup Baik

Natalie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The stay was fine. Good for the price.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Lisa Ketner pada tanggal 18 Feb 2024
Thank you for your review

10/10 Sangat Bagus

KERRY, NIPOMO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
easy off the highway. Across the street from Walmart for easy shopping. Quiet and safe.
Tanggapan dari Lisa Ketner pada tanggal 18 Feb 2024
Thank you for your review!

4/10 Buruk

Janet

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari lisa pada tanggal 11 Mar 2024
We apologize for the inconvenience you encountered.

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Had a wonderful time place was good staff was nice.. the only thing i wish the tv would have been higher in the room.. there was alot of bad weather when we came and ended up spending more time in the room than what was expected..
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Lisa Ketner pada tanggal 12 Feb 2024
Thank you for your review! We hope to see you again in the future!

8/10 Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great help and registration at the front desk.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari lisa pada tanggal 11 Mar 2024
Thank you! We hope to see you again.

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Mean office staff
Staff were aggressively rude when I tried entering the breakfast room briefly where my wife was just before 9, with the door slammed and locked in my face and then my wife chastised for letting me in.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Lisa Ketner pada tanggal 21 Jan 2024
The door was not slammed in your face. It was closed before you even entered the lobby. I will however talk to the employee who said something to your wife.

6/10 Cukup Baik

fred

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari lisa pada tanggal 17 Jan 2024
Thanks for the rating!

10/10 Sangat Bagus

Antonio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
wake up early for coffee! amigos.
it was nice. we had a good sleep.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Ketner pada tanggal 31 Des 2023
Thank you for your review!

10/10 Sangat Bagus

Tahni, Mancos

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the staff were extremely friendly. Room was clean and comfortable, breakfast was good and hot. Would stay here again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lisa Ketner pada tanggal 31 Des 2023
Thank you for your review! We hope to see you again in the future!

10/10 Sangat Bagus

Tawni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I thought the lady at the front desk was super helpful, very accommodating and just super cool. I feel bad i didnt catch her name but i remember her having festive christmas nails and that she was perfectly personable. Made the ending to my long drive such a breeze.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari lisa pada tanggal 27 Des 2023
Glad to hear the staff was enjoyable.

10/10 Sangat Bagus

Theresa

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The bathroom had long dark hair on the floor and plaster dust on the floor from a obvious ceiling repair.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari lisa pada tanggal 27 Des 2023
Sorry to hear about the bathroom. I will talk to maintenance about it. Thank you!

4/10 Buruk

Eric

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Shower had no hot water, the drain didnt work, pillows were horrible bed hard as a board, worse sleep of my life!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Lisa Ketner pada tanggal 17 Des 2023
I apologize that you didnt enjoy the beds. We normally get a lot of compliments on how comfortable our beds and pillows are

8/10 Bagus

Debra

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel for quick trip
The hotel for the price is always good, especially since we have our pup - quiet and easy access to all kinds of dinner places -
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari lisa pada tanggal 27 Des 2023
Thanks for the comments. We hope to see you again soon.

8/10 Bagus

Timothy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
One good thing about this motel is it across the street from a Wal-mart which has charging stations for electric vehicles. Breakfast had different hot options each day and was good.
Menginap 5 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 30 Nov 2023
Thanks for the breakfast compliments.

10/10 Sangat Bagus

Larry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet overnight.
Menginap 1 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 30 Nov 2023
Thank you!

4/10 Buruk

Ramon

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
One Key card stopped working after a few hours, the complimentary breakfast was horrible and not edible (aside from the cereal and other packaged options). No information was provided on the pool area and or breakfast times at check in
Tanggapan dari lisa pada tanggal 28 Nov 2023
If you put the card by a phone or another credit card it will demagnetize. Our pool is seasonal and the desk clerk should have given you the breakfast time. Sorry you didn't like our breakfast. We get a lot of compliments on it.

6/10 Cukup Baik

Edgar

Menginap 1 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 27 Des 2023
Thanks for the rating.

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Checkin was very fast and efficient. The lady who did it was very friendly
Menginap 1 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 17 Nov 2023
Glad to hear the clerk took care of you.

10/10 Sangat Bagus

Tony

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly service
Menginap 3 malam pada bulan November 2023
Tanggapan dari Lisa Ketner pada tanggal 12 Nov 2023
Thank you for your review

10/10 Sangat Bagus

gerald

Menginap 1 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 28 Nov 2023
Thanks for the rating

10/10 Sangat Bagus

Linda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 7 Nov 2023
Thanks for the rating!

10/10 Sangat Bagus

Linda

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari lisa pada tanggal 9 Nov 2023
Thanks for the rating

10/10 Sangat Bagus

ANDY

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was very fresh each morning staff is friendly, and eveything was very clean. Will definitely be back next year thank you.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Lisa Ketner pada tanggal 28 Okt 2023
Thank you for you review! We look forward to seeing you again in the future!

8/10 Bagus

Joan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place for 1 night stay
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Ketner pada tanggal 28 Okt 2023
Thank you for your review!

8/10 Bagus

Russell

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Quick overbite.
It was a quick overnight on a drive home. Super gal at check in at about 9pm. Room was basic and descent bed. Bath was a little dated and worn, but not bad. Exterior of property seemed rather unsecured, no fencing etc.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari lisa pada tanggal 24 Okt 2023
Thank you for your comments. Hope to see you again soon!

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Ketner pada tanggal 22 Okt 2023
Thank you for your rating!

10/10 Sangat Bagus

Tom

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari lisa pada tanggal 20 Okt 2023
Thanks for your rating!

10/10 Sangat Bagus

luke

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 16 Okt 2023
Thanks for the rating!

10/10 Sangat Bagus

Victor, Coral Gables

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great customer service
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lisa Ketner pada tanggal 28 Okt 2023
Thank yu for your review!

10/10 Sangat Bagus

Kris

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari lisa pada tanggal 11 Okt 2023
Thanks for the rating!

10/10 Sangat Bagus

Patti

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was very close to my destination. Quiet abd clean.
Menginap 1 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 2 Okt 2023
We are glad you enjoyed your stay. We hope to see you again soon.

2/10 Sangat Buruk

Judy, Nordland

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Be careful: Although advertised as "pet friendly" and posting the additional cost, unless the specific room selected states "pet friendly" as well (and this is the first hotel I've encountered this requirement) -- your pet will not be allowed. And don't expect a refund on a prepaid room. Very disappointed, especially for a Best Western Hotel.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Lisa Ketner pada tanggal 27 Sep 2023
On expedias site there are rooms labeled pet friendly.

6/10 Cukup Baik

Kathleen, Granite Falls

Bepergian bersama teman
Disukai: Staf & layanan
Room was adequate. Nothing special. Breakfast was fine. Staff was friendly
Menginap 2 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 2 Okt 2023
Glad to hear every thing was satisfactory for you.

8/10 Bagus

Gregory, Houston

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Desk clerk was great during check in.
Menginap 1 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 20 Sep 2023
Glad to hear you enjoyed the staff. We hope to see you again soon.

10/10 Sangat Bagus

Donna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very polite. Breakfast was very nice, well stocked and the staff went above and beyond to make your breakfast a great start to your day!
Menginap 3 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 19 Sep 2023
Thank you for your comments. We appreciate your business and hope to see you again!

2/10 Sangat Buruk

David

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sketchy things happening around the hotel. I choose to not check in.
Menginap 3 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 19 Sep 2023
I'm not sure what you think was sketchy. The hotel is half full of military. I would call that safe.

10/10 Sangat Bagus

Tanya

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Check in was fast and staff was really nice
Menginap 1 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 18 Sep 2023
Thank you. We hope to see you again!

10/10 Sangat Bagus

Zhiyong

Menginap 1 malam pada bulan September 2023
Tanggapan dari lisa pada tanggal 11 Okt 2023
Thanks for the rating!

10/10 Sangat Bagus

Kimberley

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari lisa pada tanggal 15 Sep 2023
Thanks for the rating

10/10 Sangat Bagus

Michele

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari lisa pada tanggal 15 Sep 2023
Thanks for the rating!