Dear Thomas, We work very hard to satisfy our guests. We really do our best to do our job as best as possible and we accept all their feedback, negative and positive, in order to constantly improve. The reviews of our guests are really important, as long as they are real and truthful. We have already contacted the competent authorities and the Expedia team, as you have never stayed in a hotel. For this reason you cannot leave any reviews. Your review is fake and we are really sorry that the system still allows this type of things Best Regards, Simone

Dear MattyWe are extremely happy to read your positive review on our B&B Hotel Laurus al Duomo!It's fantastic to know that you appreciated our Hotel because it is very welcoming, a stone's throw from the Duomo, with an excellent breakfast, spotless rooms and a kind and helpful staff.We would like to thank you for choosing us and for sharing such a positive evaluation of your recent stay with us. We sincerely hope to have the opportunity to host you again soon.Best regards,B&B HOTEL Italy

Dear JeffreyWe are extremely happy to read your positive review on our It's wonderful to know that you liked our hotel, thanks to the central location, the friendly and helpful staff and that you liked the balcony of the room from where you could admire the whole city.It's wonderful to know that you liked our hotel, thanks to the central location, the friendly and helpful staff and that you liked the balcony of the room from where you could admire the whole city.We would like to thank you for choosing us and sharing a positive review of your recent stay with us. We sincerely hope to have the opportunity to welcome you again soon.Best regards,B&B HOTEL Italy

We are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear MICHELEWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

We are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear MICHAELw on our B&B Hotel Laurus al Duomo!We would like to thank you for choosing us and for sharing an evaluation of your pleasant experience!We hope to see you again soon.Best regards,B&B HOTELS Italy

Dear YUKAThank you for sharing your impressions of your recent stay. We are sorry that your experience was not entirely positive, we confirm that your comments were shared with the staff.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Best regards,B&B HOTELS Italy

Dear ROSITAThank you for sharing your impressions of your recent stay. We are sorry that your experience was not entirely positive, we confirm that your comments were shared with the staff.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Best regards,B&B HOTELS Italy

DearREBECCAThank you for sharing your impressions of your recent stay. We are sorry that your experience was not entirely positive, we confirm that your comments were shared with the staff.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Best regards,B&B HOTELS Italy

Dear SERGIOThank you for your positive review on our B&B Hotel Laurus al Duomo!We would like to thank you for choosing us and for sharing an evaluation of your pleasant experience!We hope to see you again soon.Best regards,B&B HOTELS Italy

Dear SHELKIWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear KANNUWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear LESLIEWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear NAOTOWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear MADDALENAWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear ROSAWe are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear Matheusthank you very much for taking the time to leave such a lovely review about B&B HOTEL LAURUS and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations especially for the view from the room and staff.We are all looking forward to welcoming you back in Florence.Warm Regards,

Dear Sarahthank you very much for taking the time to leave such a lovely review about B&B HOTEL LAURUS and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations.We are all looking forward to welcoming you back in Florence.Warm Regards,

Dear Allison,Thank you very much for taking the time to leave such a lovely review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We appreciate to hear that Chiara's service was amazing and super friendly during your stay. Our team takes pride in providing excellent service, and Chiara is a valued member of our reception staff. We hope to have the pleasure of hosting you again in the future. Thank you for your kind words!Warm Regards,B&B HOTELS Italy

Dear Michael,Thank you very much for taking the time to leave a review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We are all looking forward to welcoming you back in Florence.Warm Regards,B&B HOTELS Italy

Dear Michael,Thank you very much for taking the time to leave such a lovely review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We are all looking forward to welcoming you back in Florence.Warm Regards,B&B HOTELS Italy

Dear Annick, We are so pleased to see that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

"Dear Anila,thank you for sharing your impressions of your recent stay. We regret that your experience was not positive due to the "bad smell", the filthy cloth towel found in the bathroom sink and someone who unexpectedly knocked on your door (this morning you checked out very early so we really can't understand who could have been knocking on your door).You stayed only one night with us and the all rooms are checked by the housekeeper, before letting guests in. Also in this case we cannot understand when you found the dirty towel in the bathroom sink.We are always available 24/7 and if we had known of the inconvenients, if you had told us, we would certainly have found a way to solve it.It seems really peculiar, that in just one night, you have had the worst experience of your life.By the way, we are already working on a solution.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Kind regards,B&B HOTELS Italy"

Dear Cheyene,Thank you very much for taking the time to leave such a lovely review about B&B Hotel Laurus al Duomo and for awarding us with a 5 Star Score! We are delighted that you have enjoyed your stay with us that we have met all your expectations. We are all looking forward to welcoming you back in Florence.Warm Regards,B&B HOTELS Italy

Dear Courtney, We are so pleased to read that you have enjoyed your stay with us. Looking forward to welcome you back in B&B Hotel Laurus al Duomo for a second great stay with us. Kind regards,B&B HOTELS Italy

Dear Jose,Thank you for selecting our hotel as your accommodation during your time in Florence.We are genuinely delighted to hear that you had an overall enjoyable stay with us. Your satisfaction and comfort are of the utmost importance to our team. However, we are deeply sorry to learn about the inconvenience you experienced with the mold in the bathtub.Had we been made aware of this issue during your stay, we would have taken immediate action to address it and ensure that it did not disrupt your comfort. We pride ourselves on maintaining a clean and pleasant environment for all our guests, and we regret that we were not informed of this matter at the time.Your feedback is invaluable to us as we constantly strive to improve our services and facilities. Rest assured that your comments will be shared with our team, and we will take all necessary measures to prevent similar situations from occurring in the future.We sincerely hope that you would consider giving us another opportunity to host you on your future visits to Florence. It is our sincere intention to make your next stay exceptional and to regain your trust in our hotel.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. If you have any further concerns or questions, please feel free to reach out to us directly.Sending you our warmest regards from the entire team.Grazie mille!

Dear Sofia,Thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed with us all the services we provided.Thank you specially for the excellent location.We look forward to welcoming you again soon and in the meantime, we send you the best regards from all of our staff!!Grazie mille!A presto,

Dear Hanno,Thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed with us all the services we provided.Thank you specially for the kind words about our breakfast.We look forward to welcoming you again soon and in the meantime, we send you the best regards from all of our staff!!Grazie mille!A presto,

Dear Antonella,Thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you enjoyed with us all the services we provided.Thank you specially for the good breakfast and the location.We look forward to welcoming you again soon and in the meantime, we send you the best regards from all of our staff!!Grazie mille!A presto,

Dear Christopherbriane,thank you very much for your good review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!A presto,Simone

Dear Constantinos,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!A presto,Simone

Dear Guest,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!Simone

Dear Ingridthank you very much for your good review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the nice breakfast, the strategic location and the cleanless of the rooms.We look forward to welcoming you soon and in the meantime we send you best regards from all the staff!Grazie mille,

Dear Anonymous we're very sorry we didn't live up to your standards. Your title of the review is really very strict and with no comments we really don't know what went wrong and what we need to improve. Anyway...best regards from all the staff.

Dear Angelo,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!Simone

Dear Frank,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location, the cleanless and our deliciuos breakfast Duomo View. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille !!

Dear Barbara,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location and the cleanless of the rooms.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Kevin,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location and for the remodellation of the rooms.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Gabriellethank you very much for your good review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the cleanless, the strategic location and the service.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Mark,thank you very much for your review on your staying with us in Florence!We are very sorry if you had any inconvenience in our hotel.We always try to find solutions and satisfy the guest. It's not only our job, but it's a our life mission. Customer Service.In this case, if you let us know about your inconvenience we could have certainly tried to solve it immediately or change the room.We always try do do our best and we are truly sorry if we were not able to meet your standards.Your review is the only way for us, to improve.Regarding the bottle of wine into the room...I am personally sorry.It must have been a mistake in the Expedia's information. In any case the bottle of wine can always be requested at the reception.Generally all our customers have never had any problems about it. We care a lot about our VIP guests. We look forward to welcoming you soon and in the meantime we send you our apoliges. Grazie mille,Hotel Laurus.

Dear Scott,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for strategic location, the breakfast and the quality of the service.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Scott,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the strategic location.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Daniel,thank you very much for your wonderful feedback on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Man,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Michael,Thanks for the review. Customer reviews are the only way for us to continuously improve. In this case we have offered you a "room change" several times, but you have always refused. So that we put a 5cm topper on top of the mattress, but again it wasn't enough. We have continuously tried to help you and try to satisfy your needs, but you have always refused every proposal from us. As an apology, we also gave you a free bottle of wine, but this too was refused.We have made every effort to accommodate your requests and we apologize if we have not been suited to your standards.Best Regards,Hotel Laurus al Duomo

Dear Guest,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Mohammad,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone

Dear Jose Luis,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. We look forward to welcoming you soon and in the meantime we send you best regards from all our staff!Grazie mille,Simone