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Ulasan untuk Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel
2101 Florence Harllee Blvd, Florence, SC

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 578 dari 1002 ulasan" "
Penilaian 8 - Bagus. 239 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 97 dari 1002 ulasan" "
Penilaian 4 - Buruk. 44 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 44 dari 1002 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Haylie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

George

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
EV charger is slow but free
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Susan

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Shower was not clean. Breakfast was unremarkable. No fresh fruit. Room smelled damp and musty.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Rose, Visalia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We have stayed here 4 times and each time it gets better than the last. Now they have the soap/shampoo dispensers! These are so convenient, I really like them. Everyone is very nice and efficient. One of our favorite hotels!!
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Paul

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Carpet was filthy and wet . Room smelled like a wet dog
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location. Great staff. Convenient.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Nathalie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quick access to I95. Beds are comfortable and sheets also. Very clean also.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Ira

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff went above and beyond to meet my needs.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Amy

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Check in/out was easy, the facility was quiet and breakfast was typical. The beds however were awful! We stayed in a “suite” and were tossing and turning all night because the beds were hard and lumpy as if springs were broken. Unfortunately we will not be staying here again.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jeff

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Shelly

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Staff were not professional and not welcoming. Breakfast was disappointing. By 7:30am most of the food was gone and didn’t look like it was being replenished. We will not stay at that location again.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Sandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great !!!
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Kathy

Disukai: Staf & layanan, kondisi & fasilitas properti
Near Buc-ees
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Nasir

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
This staff was neither rude or disrespectful. However more could have been done to make my stay
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Patricia

Bepergian bersama teman
Room was obviously not cleaned after last client left. There was actual garbage in the little sink near the coffee machine. There was dirty footprints in the bathroom. I think this is a fairly building I won’t stay again.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

MIRALKUMAR

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Breakfast is not the best but rooms were clean and spacious. Hotel is overall good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Rachel pada tanggal 6 Apr 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

2/10 Sangat Buruk

Yoonhee

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bathroom was not cleaned well. Overall not a clean property.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Thomas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was amazing, room was squeaky clean, staff were helpful. All in all a 5/5 stay!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Rachel pada tanggal 29 Mar 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

4/10 Buruk

Danielle

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
While staying overnight at this location we checked in around 845pm. Once up in our room and settled in we noticed that the bathroom toilet had been clogged. I tried for 45 minutes alternating between calling the hotel number and the main desk and it was constantly busy. I went downstairs and asked for housekeeping which was I was advised was not on the premise. I suggested someone plunge the bathroom. The woman at the reception desk brought the plunger to me to plunge without even suggesting she take care of the issue. Needless to say I will no longer be staying at holiday inn hotels.
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Danielle

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Bathrooms needed a good cleaning. Hair in the shower and shower doors were dirty
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Rachel pada tanggal 29 Mar 2024
Thank you for taking a moment to share your experience. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

8/10 Bagus

fiona m, Little Egg Harbor

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
We arrived around 10p. The woman at the desk was not professional or friendly. I said hello we have a reservation. She replied last name. I said XXXX, she tapped away at the computer and said, another third party. I didn’t say anything. She made a comment about her stomach hurting. I said is there a problem. She said no. She asked the other woman that was behind the desk with her, do you have a room key for XXXX? She next said you wouldn’t it is third party. She next said I need your card for a $1 incidental on the room. I was confused on what she actually said. I said you need my card for what? She said I need o hold your credit card so if you damage my hotel room I’ll charge you. I couldn’t believe the manor this transaction was going. She help out our room cards and quick fired out what time breakfast and checkout were. We walked away. It the ok all my power to not walk out and go somewhere else. If the hotel was not so convent to 95 and so nice and clean, I would not be writing this review right now. We left around 7a the next day and the woman we saw at the front desk was so cheerful and professional. Would have rated this hotel higher but after a long drive it was so unfair to be treated like we were when we arrived and checked in.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari shatodd , GSM pada tanggal 21 Mar 2024
Good Morning! My name is Shatodd Oliver and i am the guest services manager here at holiday inn express. I want to first extend our sincerest apologies. We set a standard of always giving 100% customer service in all aspects of. Thank you for your feedback. This info is vital and helps us solve the issues. will speak with that associate regarding your experience.

10/10 Sangat Bagus

Geneva

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great. Love Everything front Desk was nice when checking in. I didn't see anything wrong. Well be back soon
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Margaret

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The place is a nice clean stop along I95. The rooms in the front are more prone to road noise compared to the back of the hotel.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Julie

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Todd Oliver, Front Desk Manager pada tanggal 14 Mar 2024
We thank you for the feedback; whether positive or negative. this helps us with issues that we have unknown and how the give you % customer service . we look forward to you staying with us again in the near Future!!Shatodd Oliver.Front desk Manager

2/10 Sangat Buruk

Derek

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We checked into our room, which was dirty and not fully cleaned after previous guests. The floor had sticky spots and the bathtub was clearly not cleaned, with hair and dirt on the floor, plus a few hairs in one of the beds. The front desk attendants did everything they could to assist, but there were no other available rooms of similar size. There would be no credit or refund in moving to a smaller room, and because there was no manager on duty, there was nothing they could do. I spent over an hour of my night trying to sort through it before giving up and staying in the original room. Expedia customer service was helpful, but also limited in what they could do with no manager on duty.
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Tayler

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Harry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

carol

Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Christine

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice and quiet
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

D. Mac

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fair for its price, lots of restaurants around the area
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Rachel pada tanggal 10 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

6/10 Cukup Baik

William

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Travelocity card would not send payment to the hotel for me to check in. Although this was very inconvenient the receptionist was very nice and also the manager in the morning to get my reimbursement setup.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Rachel pada tanggal 9 Feb 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Sangat Bagus

Robert

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Rachel pada tanggal 10 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Sangat Bagus

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Same exit as Bucees
Menginap 1 malam pada bulan November 2023
Tanggapan dari Rachel pada tanggal 27 Jan 2024
Thank you for taking a moment to share your experience. We take pride in delivering exceptional customer service. I’d like to apologize for falling short during your stay. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Sangat Bagus

Kathy

Disukai: Kondisi & fasilitas properti
This room for one night served its purpose. The staff was fantastic!
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Curtis, Ruther Glen

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Upon check in we were given a room that was not clean and made up. Next room had a do not disturb on the door. The manager opened it and as we settled in found more dirty towels, floor was filthy, bathroom was filthy with hair everywhere, found toenail cutting on floor. We finished cleaning the room only to find bed sheets dirty. The manager did change the sheets. Breakfast was awful and picked up well before the posted time.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Kristin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The noise from the road was awful. I heard every semi, loud car, tire squeal, etc. But the hotel is very clean, staff was nice, & breakfast was better than most.
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Ronald

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in very slow room not very clean. At breakfast there was no hot coffee when I arrived and LIMITED food when my wife came down later, there was no food. Staff very slow. Had trouble operating the computer.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Kathleen

Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

John

Bepergian bersama teman
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location and room was very nice. The cleaning staff just missed a towel in the shower that someone left on the showerhead.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Felix

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean Rooms , very good breakfast. Very helpful and friendly staff .
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

George, Baltimore

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was pretty friendly staff and very clean facility/room. I think for breakfast they should have a little more options other than that it was pretty good
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Fredrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

William

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
The room was not thoroughly cleaned. There was hair on the sheets and on the bathroom counter. The rack which held the soap, shampoo, and conditioner in the shower was broken and falling apart. The kitchen staff was exceptionally nice, but there was no microwave out where I could heat my food after it cooled, and they were out of pancakes and oatmeal. The biscuits were fantastic and the cinnamon buns were delicious .
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

bill

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
Overall ok hotel
Overall this hotel is ok for what it is and that is a quiet, safe and comfortable place to stay right off I-95. The good is the rooms are clean, the parking is convenient and it's right by a number of places to eat some within walking distance. The hotel offered breakfast is a little sparse though and the check in is a little disorganized but nothing major. Overall would recommend if traveling to or through Florence
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Jiju

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Parking area needs security
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Robyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Victoria

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean. Staff very helpfull
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

IRA, Leesburg

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023