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Ulasan untuk Hotel De La Ville

4 out of 5
Hotel De La Ville
Piazza Antinori 1, Florence, FI

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 628 dari 1001 ulasan" "
Penilaian 8 - Bagus. 271 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 58 dari 1001 ulasan" "
Penilaian 4 - Buruk. 24 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 20 dari 1001 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms were beautiful and spacious. The beds were comfortable. The happy hour was lovely. Staff were professional and friendly.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 30 Apr 2024
Dear ,We thank you for taking the time to review your stay at our hotel.We are very pleased to learn of your satisfaction and this makes us proud of the work done by all the staff.Consider us at your disposal for your next visit to Florence.Kind regards.

8/10 Bagus

Frances

Perfect location, clean and friendly staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 23 Apr 2024
Dear Frances,Thank you for the time spent to review our hotel. We are happy you enjoyed our location, cleanliness and professionalism of our staff.We look forward to welcoming you again. Kind regards.

2/10 Sangat Buruk

Jack

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The red light on the fire alarm in the room was blinking all night long. I was unable to sleep. It appeared that this was previously an issue, and the hotel only covered it with a piece of white tape, however the light was shining through the tape. When I brought it up to the front desk, the person at the front desk hardly acknowledged it, and didn’t even offer an apology or credit toward the room charges. If this was previously a problem, why didn’t the hotel take this room out of service, and address the problem prior to making the room available for guests.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 20 Apr 2024
Dear Jack,In reference to your review, we inform you that the hotel does not have any problems with the fire prevention system. All our detectors have a small light signal that certifies the good functioning of the system. This light signal can rarely bother the customer and the staff tries to resolve it temporarily. It is certainly not a valid reason to request any compensation, also because it is absolutely not a malfunctionsation..Best regards.

8/10 Bagus

Michel

Disukai: Kebersihan, staf & layanan
Nice location, hotel is outdated but staff are very friendly. Housekeeping was very well done. Location close to the designer brand strip i.e Hermes, Giorgio Armani, Gucci etc Would stay here again.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 20 Apr 2024
Dear Michel,We thank you for the time spend to review your stay at our hotel.We are very pleased to learn of your satisfaction and this makes us proud of the work done by all the staff..Consider us at your disposal for your next visit to Florence.Kind regards.

10/10 Sangat Bagus

Rob

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a great hotel with lots of things to do and see within walking distance. Only two small negatives. It was was warm (85 F) and the hotel said they were not allowed to turn on the AC until June. Also, there was a beautiful grand piano in the "piano lounge" that nobody played and guests were not allowed to play it either.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 17 Apr 2024
Dear Rob,Thank you for your feedback and for the evaluation given to our hotel.Come back soon we will be happy to welcome you again.Best regards.

10/10 Sangat Bagus

Chenny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed our stay, will definitely come here again.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 12 Apr 2024
Dear Chenny,Thank you for your feedback and for the evaluation given to our hotel.Come back soon we will be happy to welcome you again.Best regards.

10/10 Sangat Bagus

Heather

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our whole experience was exceptional! Thecstaff was friendly, attentive, professional, and happy. The rooms were spacious, updated, and the beds were very comfortable. We includedthe breakfast and the choices were exceptional along with the service. The location was central for everything we wanted tovsee and do. I would highly recommend this hotel!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 12 Apr 2024
Dear ,We thank you for taking the time to review your stay at our hotel.We are very pleased to learn of your satisfaction and this makes us proud of the work done by all the staff.We are happy you enjoyed our location, our breakfast, cleanliness and professionalism of our staff.Consider us at your disposal for your next visit to Florence.Kind regards.

10/10 Sangat Bagus

Lisa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel and room! Loved the location it was easy to walk pretty much everywhere in Florence. The location was central but also quiet at the same time
Menginap 3 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 12 Apr 2024
Dear Lisa,Thank you for your feedback. You described our strengths.We hope to welcome you again. Best regards.

6/10 Cukup Baik

Alvaro

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The A/C didn’t work, the room was too hot.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 9 Apr 2024
Estimado Álvaro, Gracias por elegir nuestro hotel.Como os hemos explicado, no nos es posible poner en marcha el aire acondicionado antes de una fecha determinada, según las disposiciones de las autoridades locales.Lamentamos las molestias.Atentamente.

4/10 Buruk

Chrissy

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room and the hallway reeked with cigarette smells. Front desk was dismissive and denied smelling anything. The room was not cleaned properly so there were makeup marks on bedsheets and fingerprints on mirrors, etc. Dissatisfied with the condition and service overall.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 27 Mar 2024
Dear Guest,While we thank you for choosing our hotel, we think that you were particularly severe in your opinion which in any case does not reflect the satisfaction of the majority of our customers.Regards.

10/10 Sangat Bagus

Ivan, AUSTIN TX

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A charming, comfortable hotel. The rooms were clean and inviting. The staff was most welcoming and eager to help. We enjoyed the bar with a real fire. With their Happy Hour, it was a relaxing place after a day sightseeing in the rain. It was quite conveniently located within easy walking distance of restaurants, fashionable shops (Hermes was next door), and the Duomo. We would certainly return.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 8 Mar 2024
Dear Ivan,Thank you for the time spent to review our hotel. We are happy you enjoyed our location, cleanliness and professionalism of our staff.We look forward to welcoming you again. Kind regards.

10/10 Sangat Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent in all aspects
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 8 Mar 2024
Dear Jason,Thank you for your feedback and for the evaluation given to our hotel.Come back soon we will be happy to welcome you again.Best regards.

10/10 Sangat Bagus

Dulce

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 27 Mar 2024
Dear Guest,Thank you for your feedback. You described our strengths.We hope to welcome you again. Best regards.

10/10 Sangat Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very walkable. Great staff.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 13 Feb 2024
Dear Robert,Thank you for the time spent to review our hotel. We are happy you enjoyed our location and professionalism of our staff.We look forward to welcoming you again. Kind regards.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It takes a few minutes to walk to the hotel from station. The room is very clean.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 30 Jan 2024
Dear Masaya,Thank you for your feedback. We are happy you enjoyed our location and cleanliness. Looking forward to welcoming you again, Kind regards.

10/10 Sangat Bagus

katherine

Right in the heart of high end shopping. Room was beautifully appointed
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 30 Jan 2024
Dear Katherine,Thank you for choosing our hotel. We hope to welcome you again.Best regards.

10/10 Sangat Bagus

Cristiane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excelente
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 30 Jan 2024
Dear Christiane,Thank you for your feedback and for the evaluation given to our hotel.Come back soon we will be happy to welcome you again.Best regards.

8/10 Bagus

Andrew

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Was a good find. Very central on a posh street. Old fashion European glamour. Not modern or chic but comfortable and nice. Feels Old World. Staff was not friendly at all- reception or the breakfast room. Prices was "good" for the location and size of the room. "Not mad at it" as the kids say....
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Andrew,Thank you for choosing our hotel. Your suggestions and opinions will help us improve our quality and service.Best regards.

4/10 Buruk

Gaetano

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Non all’altezza delle 4 stelle
La camera, documentata in foto, risultava ridotta e poco pulita, emanando un cattivo odore di umidità. Nonostante i tentativi di regolare la temperatura da parte del personale, l'ambiente era freddo perché non funzionava. Dopo aver insistito per un cambio, la nuova stanza, seppur leggermente più moderna, manteneva la scarsa pulizia e offriva una doccia angusta anche per chi come me è longilineo. Il personale della colazione è stato gentile. Nonostante la classificazione a 4 stelle, la mia valutazione si assegnerebbe a un massimo di 3 stelle.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Gentilissimo Gaetano,Grazie per aver scelto il nostro hotel. I Suoi suggerimenti e opinioni ci aiuteranno a migliorare la nostra qualità e servizio.Cordiali saluti.

10/10 Sangat Bagus

Krister

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Krisler,Thank you for your feedback and for the evaluation given to our hotel.Come back soon we will be happy to welcome you again.Best regards.

10/10 Sangat Bagus

TOMOHIKO

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Tomohiko,Thank you for your feedback. We hope to welcome you again. Best regards.

10/10 Sangat Bagus

serge

Bepergian bersama teman
Disukai: Fasilitas
La qualité de l'accueil, des installations, les matières de très bonnes qualité du petit déjeuner.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Cher Serge,Merci pour vos commentaires et pour l'évaluation donnée à notre hôtel.Revenez bientôt, nous serons heureux de vous accueillir à nouveau.Meilleures salutations.

10/10 Sangat Bagus

Flavio

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel. Like entering a 1960’s hotel. Elegant. Stylish. A bit decadent. A place to meet Claudia Cardinale, Gina Lollobrigida or Sophia Loren in those years. The only thing I did not like was the strange smell in my room.
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Flavio,thank you for the time spent to review our hotel. We look forward to welcoming you again. Kind regards.

10/10 Sangat Bagus

Alejo

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Alejo,Thank you for your feedback. We hope to welcome you again. Best regards.

10/10 Sangat Bagus

Lynn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay at the Hotel de la Ville very much and would definitely return.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Lynn,thank you for the time spent to review our hotel. We are happy you enjoyed your stay.We look forward to welcoming you again. Kind regards.

10/10 Sangat Bagus

alice

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I have been coming to this hotel for many years. It is a beautiful property in the finest location in Florence. It is in the heart of the city center, walking distance to all places. The rooms are lovely and immaculate! The service and staff are the best! This is an A place to stay in Florence.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Alice,Thank you for the time spent to review our hotel. We are happy you enjoyed our location, our breakfast, cleanliness and professionalism of our staff.We look forward to welcoming you again. Kind regards.

10/10 Sangat Bagus

Gavin

Disukai: Kebersihan, staf & layanan
Great location and price was reasonable. Leaving the room key at the front desk every time I left was a little strange but I was glad I stayed here.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear Gavin,thank you for the time spent to review our hotel. We are happy you enjoyed your stay.We look forward to welcoming you again. Kind regards.

2/10 Sangat Buruk

Moctezuma

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Franco Vitone – Front Office Manager pada tanggal 24 Jan 2024
Dear GuestWe thank you for choosing our hotel.We are sorry that you have not provided reasons for your dissatisfaction. Your suggestions would certainly have been useful in solving the problems encountered.We hope to welcome you again.Best regards.

8/10 Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is in a superior location to walk everywhere in Florence. The staff is attentive and friendly. They made sure we had the right type of room and it was pretty and comfortable. We also enjoyed the breakfast buffet every morning. If I had a concern it would be the heat was not easy to control. In the hotel’s defense we did not complain about it. I would highly recommend this hotel.
Menginap 6 malam pada bulan November 2023

4/10 Buruk

Inga, Short Hills

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The hotel is conviniently located close to the shopping, turist attractions and dining options. the room was nica and very clean. The BIG problem we had is that internet didn't work in our room. We had to go down to the lobby/launch area to use internet. Every morning I reported this problem to the receptionsts, asked them to write down my complains and it was neve addressed. At the end the hotel manager told us that it was never brought to his attention, otherwise he would do something about it.
Menginap 4 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Hamid

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The location is great, but the customer service was terrible and It’s very overpriced
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Stephen

Bepergian bersama keluarga
Manager canceled our reservation because he couldnt process our card, didn’t contact us or orbitz about the issue and didn't notify us until 2 hours before check in. We called and gave them a new card number which we got due to fraud alert, manager tells me hotel was overbooked and they gave our room to someone else, Then after my call they send me an email to call them about my card and to show my card when i check in, By then, I booked another hotel, manager was rude about the whole sequence
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Laura

Disukai: Kebersihan, staf & layanan
The property location is perfect! Hotel was clean and staff was friendly. Just needs a facelift.
Menginap 3 malam pada bulan September 2023

2/10 Sangat Buruk

Horatia

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Ivona

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Professional and friendly staff - hotel is beautiful and in the best location.
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Kerri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel, beautiful hotel with a great happy hour in the lobby. Room is unique with bedrooms over 2 floors. Our room was very noisy throughout the night as the room backed onto an alley.

8/10 Bagus

Sarah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Gute Lage
Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Vahram

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Unhelpiful staff, rude and selfish

10/10 Sangat Bagus

Andrey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Agustus 2023

10/10 Sangat Bagus

caroline

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Personnel agréable localisation parfaite et centrale bon petit déjeuner
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Grace

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Boa estadia
Excelente localização , excelente café da manhã, muito confortável .Trocaram as toalhas diariamente mesmo eu dizendo que não precisava . Wi fi não funcionou.
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Ladane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Juli 2023

8/10 Bagus

Ashley

Disukai: Kebersihan, staf & layanan

10/10 Sangat Bagus

Alireza, Los Angeles

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect Hotel and Perfect pricing
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Emmanuel

Menginap 4 malam pada bulan Juli 2023

10/10 Sangat Bagus

Rouxle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was in the perfect location… only 5 minute walk to the Spanish steps! The staff was wonderful especially Fabio who was the bartender for the roof top bar! He was so sweet and personable. The rooms were spacious and very clean!
Menginap 4 malam pada bulan Juli 2023

10/10 Sangat Bagus

Petra

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Diane, Sarasota

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a very good stay at Hotel De La Ville, however we left 5 post cards with the front desk clerk to be mailed. They were stamped and ready to go, but the recipients never received them. My question is what happened to them after the clerk placed them in the room/key slots behind the front desk???? Please explain…

8/10 Bagus

NICOLÁS

Disukai: Staf & layanan, kondisi & fasilitas properti
Relation cost/ benefit is not fair ! Very expensive for what you get .
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Mark

Menginap 3 malam pada bulan Juli 2023