Thank you very much for your review Mrs Jeanne, we will share it with our Hotel team!Warmest Regsrds

Dear Ellie,Thanks for your positive comment.During the period in which you hosted the 5th floor of the hotel (5 rooms) they were under renovation, we apologize if we caused any disturbance. It's all over now. Thank you for appreciating the view of the Duomo from the balcony of the breakfast room where every morning you can have breakfast while admiring Brunelleschi's imposing Dome.Next to the breakfast room we have three rooms with private balconies where the breathtaking view of the cathedral and the Duomo is amazing.Best Regards.Paolo

Thank you, we hope see you again.

Dear Kam, we thank you for your review and for apprecaiting our just renovated rooms located at fifth floor ( rooms 40/41/42/43/44). Hope to welcome you again at Hotel Duomo Firenze!

Thank you very much Dear Bo Jorgen, hope to welcome you again at Hotel Duomo Firenze

Thank you , we hope see you early!

Thank you, we hope see you early!

Thank you very much for your kind review, Mr.Anibal. We shall share your positive comment with our entire team Leone including!Hope to welcome you again at Hotel Duomo!!

Thanks!

We are very sorry for your inconvenience while staying in this room. The anonymous comment does not allow us to identify the room where you stayed and does not allow us to understand what exactly he is talking about. Why hide, you have the right to express your opinion.We don't understand this statement?: This was an extremely small room for the deluxe room and the balcony advertised was unaccessible.We do not sell rooms under the DeLuxe heading, our rooms are:Basic, Classic, Superior NO DELUXE. We have single and double rooms with a private balcony which is accessed through a large window and on each terrace there is a small table with chairs available to appreciate the atmosphere and the view enjoyed from the rooms with a balcony directly overlooking the Duomo. The size of the rooms is indicated for each room in the room descriptions, we must not deceive anyone, it is not our style, we work openly. Cleaning is carried out every day, however an oversight can happen, the customer should not be ashamed to request a new glass or a new towel which we change every 3 days, this is also reported in the descriptions. We welcome this opportunity to thank all those guests who had a good time staying at Hotel Duomo Florence.

Gentile Luisa,gentilmente le chiediamo di farci conoscere le motivazioni del suo giudizio "pessimo", ci servirebbe capire cosa non è andato bene nel suo soggiorno per permetterci di correggere e migliorare il nostro servizio.Grazie per la sua attenzione ecordiali saluti.

Dear Yana,We are sorry for your negative experience which fortunately is not reflected in other customers, we are thinking that you have chosen the wrong hotel.Sometimes at the entrance to the condominium you may encounter bad odors coming from the dark water deposits which in the historic buildings of all cities were located inside the buildings themselves and not outside. The lift is not very large, it can accommodate 3 people, it is not like those found in steel hospitals, cold and anonymous, it is ancient, made of wood and glass, it is the 74th installed in Florence in 1938, it has its own charm that not everyone can grasp. We checked what you complained about in the room but we did not find that the shower was leaking into the floor, we think that you did not know how to close the shower door which is perfect in closing. The mold complained about is actually a water stain that leaked from a pipe the day before your arrival, we apologize for not having pointed this out, it was promptly repaired and whitewashed and is now perfectly clean. We don't know that to go out onto the balcony of the room with a view of the city's rooftops you need to wear a gas mask!!!! If others report this problem to us we will install a perfume diffuser!!!!

Dear Enrique,Lamentamos su decepción, queremos señalar que nuestra publicidad no es engañosa, al contrario es muy correcta y no nos conviene engañar a nadie. Para cada habitación reservada hay fotos de las habitaciones pertenecientes a esa categoría, en su caso se reservó una habitación con vista al patio interior y se le asignó esa categoría de habitación, la habitación con vista no estaba disponible y no fue posible. para reservarlo o actualizarlo. A veces es fácil cometer errores, las tipologías son variadas y a veces te confundes, lo que no quiere decir que debas culpar al Hotel. Esperamos que regrese como nuestro huésped reservando una habitación con una vista exclusiva de la catedral que solo el Hotel Duomo Florence puede ofrecer, siendo el único hotel en la Piazza del Duomo de Florencia con una vista directa a la Catedral.

Dear Cesa Felipe,Lamentamos su decepción, queremos señalar que nuestra publicidad no es engañosa, al contrario es muy correcta y no nos conviene engañar a nadie. Para cada habitación reservada hay fotos de las habitaciones pertenecientes a esa categoría, en su caso se reservó una habitación con vista al patio interior y se le asignó esa categoría de habitación, la habitación con vista no estaba disponible y no fue posible. para reservarlo o actualizarlo. A veces es fácil cometer errores, las tipologías son variadas y a veces te confundes, lo que no quiere decir que debas culpar al Hotel. Esperamos que regrese como nuestro huésped reservando una habitación con una vista exclusiva de la catedral que solo el Hotel Duomo Florence puede ofrecer, siendo el único hotel en la Piazza del Duomo de Florencia con una vista directa a la Catedral.

Kind Gilbert,We are very sorry for your dissatisfaction. Our staff made a mistake in not explaining that our towel rules are that the bath towel is changed every day for each person and that additional requests are subject to charges, we provided additional towels upon request and did not charge any costs. Our bath towels are very large and our attention is paid to energy saving, for each washed towel 30 liters of water are used, in this period of the year the temperature is high and the towels left hanging dry quickly to be reused, contributing to less pollution.We apologize again for not being able to inform you about our thoughts and our inattention cost us a bad review, we are sorry for this.Paolo