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Ulasan untuk Relais Santa Croce by Baglioni Hotels

5 out of 5
Relais Santa Croce by Baglioni Hotels
Via Ghibellina 87, Florence, FI

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 145 dari 191 ulasan" "
Penilaian 8 - Bagus. 32 dari 191 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 191 ulasan" "
Penilaian 4 - Buruk. 4 dari 191 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 191 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,6/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

james, billings

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Flora Grillo Hotel Manager pada tanggal 16 Mar 2024
Dear James,thank you very much for your review! We are glad to hear that, despite some incomprehension occurred upon arrival for which we are sorry, you appreciated the Staff effort to make your stay more pleasant after that. We are glad you enjoyed your time with us and we look forward to welcoming you back soon! Best Regards

10/10 Sangat Bagus

Laurence

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 29 Nov 2023
Dear Mr. Laurence, we are so grateful for your wonderful review! We thank you for appreciating our service and our Florentine Palazzo and we look forward to welcoming you next time! Best Regards,

10/10 Sangat Bagus

Sabrina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Emiliano

Disukai: Kebersihan, staf & layanan
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 28 Sep 2023
Dear Mr. Emiliano, we are sorry we did not meet in full your expectations, we gratefully accept your suggestions and thank you for appreciating the high service level of our Staff and our location. Best Regards,

10/10 Sangat Bagus

Kenneth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great property and great staff!
Menginap 5 malam pada bulan September 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 26 Sep 2023
Dear Mr. Kenneth,thank you so much for your wonderful review! We look forward to welcoming you again during your next trip to Florence, so to create for you new wonderful memories! Best Regards,

8/10 Bagus

Abdul Kadir

Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

norvis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muy buena propiedad y muy amable las personas que trabajan ahí
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 5 Jul 2023
Estimada Señora Norvis,¡Muchas gracias por su encantador comentario y esperamos darle la bienvenida en su próxima estadía en Florencia!

10/10 Sangat Bagus

Charles

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 21 Jun 2023
Dear Mr. Charles, thank you so much for your wonderful review and for your appreciation! We also thank you for your precious suggestion. We look forward to welcoming you during your next trip to Florence!Best Regards,

10/10 Sangat Bagus

Abdullah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 27 Mei 2023
Dear Mr. Abdullah, thank you so much for your amazing words, we are glad you appreciated everything about us and we look forward to welcoming you during your next trip to Florence!Best Regards,Gianluca D'AngeliGeneral Manager

10/10 Sangat Bagus

Shlomo

Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 3 Jun 2023
Dear Mr. Shlomo, thank you very much for your review, we look forward to welcoming you back during your next trip to Florence!Best Regards,

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Menginap 4 malam pada bulan April 2023
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 27 Apr 2023
Dear Mr. William,thank you so much for your wonderful review! We are happy to know you had a wonderful stay with us and we look forward to welcoming you back during your next trip to Florence!Best Regards,Gianluca D'AngeliGeneral Manager

6/10 Cukup Baik

Terence

Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Staff very, very helpful.
Menginap 3 malam pada bulan November 2022

10/10 Sangat Bagus

sergei, irvington

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place was very good
Menginap 3 malam pada bulan September 2022

10/10 Sangat Bagus

Stacy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a wonderful property with an even better staff.
Menginap 4 malam pada bulan September 2022

10/10 Sangat Bagus

Frederick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.
Menginap 6 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Francois

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2022

8/10 Bagus

Richard, Brooklyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail
Menginap 2 malam pada bulan Juli 2022

8/10 Bagus

Rosemary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.
Menginap 4 malam pada bulan Juli 2022

10/10 Sangat Bagus

Susan, Los Angeles

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!
Menginap 3 malam pada bulan Juni 2022

8/10 Bagus

Amr

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff and big spacious rooms
Menginap 3 malam pada bulan April 2022

10/10 Sangat Bagus

Ethan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved everything about this hotel and the staff. It is a classy comfortable stay and the location was excellent. We never had to take a taxi for everything was in walking distance. It made our experience in Florence even more magical.
Menginap 3 malam pada bulan Maret 2022

10/10 Sangat Bagus

ron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2021

10/10 Sangat Bagus

Joshua

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We loved our view from our third-floor room over the rooftops to Santa Croce church, we loved the music room, lovely to linger there. Had a great breakfast. Beautiful style to the hotel. Every staff member completely professional. Great location short walking distance to everything in Florence. Great home base
Menginap 2 malam pada bulan November 2021

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Its delightful location and lovely staff Did not like the unaffiliated restaurant at your entrance. Dreadful service It was otherwise a delightful stay
Menginap 4 malam pada bulan November 2021

10/10 Sangat Bagus

Franco

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Outstanding hotel Excellent service A jump back to the renaissance hospitality
Menginap 2 malam pada bulan November 2021

10/10 Sangat Bagus

Paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful Florence Hotel
I was thoroughly impressed by the Baglioni Relais Santa Croce. Our room was beautiful, the hotel is historic but full of modern conveniences, and the concierge service cannot be beat. The location also provides a perfect home base for touring the city and is close to some of the best dining in the city. I look forward to returning.
Menginap 4 malam pada bulan Juli 2021
Tanggapan dari Gianluca D'Angeli General Manager pada tanggal 22 Jul 2021
Dear Mr. Paul, we are so glad to read your wonderful review! I thank you on behalf of the entire team and we all look forward to welcoming you for your next stay in Florence. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager

10/10 Sangat Bagus

Dr. Maximilian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel is very Nice. Restaurant shall be tried. Staff is very good
Menginap 4 malam pada bulan September 2020

10/10 Sangat Bagus

Julien, Vancouver Canada

Bepergian dalam rombongan
Disukai: Staf & layanan
Appreciate the artful decoration and furnished lounges and restaurant areas. Modern facilities in bedroom. Only one blemish was the inadequate water pressure for showers.
Menginap 7 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had dinner there...excelent service, food not bad, yet the price it was WAY OVERPRICE! We stop having any extras there! The water in the room was SUPER EXPENSIVE, ABUSSIVE!
Menginap 4 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
ロビー横のラウンジが豪華でとても落ち着く空間でした。スタッフの方もフレンドリーで滞在がとても快適。是非再訪したいホテルです。
Menginap 2 malam pada bulan Januari 2020

10/10 Sangat Bagus

Jesse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
palace in Florence
This place is an actual palace. The Music Room is officially one of my favorite places on earth. The guest rooms are spacious and well-equipped and the service is excellent. Would love to go back.
Menginap 1 malam pada bulan Januari 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very very cute hotel. Was a rich family’s castle, feels like one of the museum or royal castle. Room is cute, very clean, just some furnitures are too simple
Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Relais e Chateaux de qualidade em Florença
Região de Santa Croce, 800 mts do centro mas em uma rua tranquila. Muito limpo, serviço cinco estrelas, café da manhã dentro do padrão. Quarto muito bom, serviço de quarto bom, dentro do padrão. Pessoal da recepção e portaria muito disponíveis e atenciosos. Rede Relais e Chateaux em Florença. Segunda vez que me hospedo, recomendo.
Menginap 7 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente servicio y trato del personal. Muy buena ubicación
Menginap 2 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Janet, Fresno

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful property, very friendly and helpful staff..
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Ann Marie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Feel like a king or queen!
This was a beautiful hotel with impeccable service. I would highly recommend it. Our room was on the small side and not a great view. But, if we wanted to pay an additional 120 euros a night we could have had a jr suite. If you want a little more space, I’d recommend to pay the additional.
Menginap 2 malam pada bulan September 2019

8/10 Bagus

Nicole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value, 3-Michelin Star restaurant, history
Good value stay in a historical building. Service was very good and the only 3 Michelin Star restaurant in florence is in this hotel. Amazing decor overall. Only complaints are that the room is quite small while the bathroom is about the size of the room. Also, maybe it is due to the age of the building, but the room feels abit dated.
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Sabino Giovanni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Accueil très chaleureux et professionnel. Très grande qualité du service. Charme de l'établissement (les chambres, les salons, la salle de restaurant...). Petit déjeuner très diversifié et d'excellente qualité.
Menginap 3 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The view, the service. The staff was genuinely welcoming to me and my child. I felt very comfortable
Menginap 1 malam pada bulan Juli 2019

10/10 Sangat Bagus

Lionel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Voyageurs Ravis
Lieu magnifique, historique. L’experience au restaurant gastronomique fut exceptionnelle!
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Flot bygning. Meget central beliggenhed. Venligt og imødekommende personale. God morgenbuffet, men lidt for dårligt, man skal betale ekstra for omelet til morgenmaden.
Menginap 1 malam pada bulan Juli 2019

10/10 Sangat Bagus

Bri, Dana Point

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was one of four properties we stayed at during our trip to Italy and one of two in Florence. This property and staff far exceeded our expectations. The service was warm, welcoming and the suggestions of the reception staff made our trip far more enjoyable. We initially stayed at the Westin Excelsior in Florence and we would definitely stay at the Baglioni Santa Croce again over the Westin. Anna, Anne Lisa, Dorina and Matteo deserve recognition for their superior service. Our hotel room was large and the bathroom was spacious. It is difficult to travel and be cramped with small counter space to dress, but the entire room (jr suite) was very comfortable. The location was not as close to the Rialto Bridge, but it allowed us to experience a less touristy part of Florence. The area around the hotel had many nice local restaurants, with a Michelin 3-star on the property, too. My husband and I thoroughly enjoyed our stay and will definitely return.
Menginap 3 malam pada bulan Juni 2019

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Incredible location and world class service. Truly a historic and luxurious property.
Menginap 2 malam pada bulan Juni 2019

10/10 Sangat Bagus

DGupta1264, Ny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was walking distance from all major attractions. The staff were very friendly and courteous. Anna was amazing. She was so helpful getting us tickets to museums. She went out of her way to help us. An amazing experience!!!
Menginap 2 malam pada bulan Mei 2019