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"Third time staying here, all staff friendly and fast! Rooms are always clean and views are beautiful! "

"This hotel is not good for the over 55 seniors. Too many small kids in the adult pool & No kids in the kiddie pool at all. Your bellman department hours are not good for anyone with early a.m. departing flights from. SJU. If I had not planned ahead and spoken to someone at the front desk I would have been in a jam. So, at 7am I had to go down to the front desk to find a luggage rack since the department did not open until 9am. I was in room 814 and no one explained to me that housekeeping finishes at 4:30pm. They had to send up someone from the engineering dept. to open the sofa sleeper for me. Also guests should be advise they need to use their room key card to get to the top floor when using the elevator. Fortunately, another guest saved me from being stuck when trying to get to the 8th floor. It would be helpful if the walk-in shower had signage indicating how to get the water tempersture from cold to warm. Hotel Guests need to be advised when using the parking garage. That getting the parking validated does not mean free parking. Needless to say ----I was disappointed in my visit to this Embassy Suites by Hilton Hotel in Puerto Rico. The property is lovely in the pictures and this is the reason I booked it for my 2 night stay in the Presidential Suite. Perhaps someone from your HDQ should secretly go to visit this property to experience it as I did. NOTE: All service staff were helpful if you knew what questions to ask. "

"The Stay was amazing overall! The customer service was impeccable, everyone was so kind! The property itself is vast and private -- VERY SAFE (there is a security gate you have to sign in just to get to the property). The pools were amazing, the beach is more so to tan on and appreciate the view. The sand is grainy and there's seaweed and the actual water is dangerous with riptides. The resort was extremely clean and not a single bug in site. I think this place is better for a shorter stay as you are far away from san juan and fajardo to do excursions. I would also recommend renting a car for those reasons as well as for food. The cafe is amazing for breakfast with smoothies and acai bowls, the pizza pool bar is awesome, but the main restaraunt "Trova" is underwhelming. Overall: A beautiful resort and an EXTREME value for the price range"

"Clean comfortable room close to the beach."

"Convenient location at the airport, rooms were basic but clean. Suited our needs perfectly "

"Pros: The breakfast, included with stay, was fresh and offered a nice variety. The pool area was nice and the pool was clean and refreshing. (They had a cute kids area, too, which is a perk for traveling families with littles). The outdoor area had large Jenga blocks which was fun at the end of a long evening. The staff were helpful for answering questions and providing extra towels,etc when needed. Cons: The location was ok. Yes, walking distance to the beach and a few restaurants, but not too much (other than that around), so we did Lyft to other areas (e.g. Old San Juan, Conado) which were not too far or expensive to get to. The biggest con was the 45 dollar per day "travel fee" which I guess we missed in the fine print (and which adds up). With that fee, they offer credits to the dainty market and bar, but you always ended up spending more with tax etc, so felt scammy. They also have a strict policy with breakfast- you can't take any back to your room, yet there weren't aleays enough tables to sit at with your group to eat it. They had someone literally stand at the entrance with a rope to block off the area. Kind of "extra." Finally, the room keys stopped working a few times and we had to wait in lines (after the pool) to get new ones which was a minor inconvenience. Overall, a decent stay- pros and cons everywhere you go. "

"Everything was wonderful!!"

"Very dirty "

"Eggs were cooked to order in front of you. Staff was very friendly and helpful. Room was huge! I didnt see a spa but i also didnt ask "