"I am extremely disappointed with our stay and nobody from management reached out during this time or after. During our stay the elevator (one elevator because the other is not operational) kept going down and I was with my physically handicapped child and no one reached out to see if we were ok. My daughter kept having to climb 4 flights of stairs in pain. My daughter has Cerebral Palsy and wears full leg braces to assist her walking and has pins and plates in both her knees which makes stairs extremely uncomfortable and difficult to navigate. This hotel needs serious repairs and should not be falsely advertising themselves as a luxury beach hotel with easy access and renovated rooms. It is not. I sent the front desk staff pictures I took of the room, which was in serious disrepair. The room had outlets with no covers on them, a extension cord plugged into a lamp that was had frying marks on it like it had almost caught fire, the furniture was all banged up, the mattresses were incredibly hard, the sheets were old, worn, and rough, the sliding glass door didn’t open as someone had broken off the handle and I could see the handle sitting on the balcony outside. No housekeeping ever came the entire four days that we were staying there. And the worst part was the elevators that did not work. When we arrived, one elevator was already out of service and we were told by the front desk. It had been down a month, but no one told us until we got there. The other elevator kept going do"
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