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"Good place to get away. Spa facilities good and clean room"

"Central location, friendly and helpful staff. Restaurant and food good value.. really nice chips! Decor bit tired in some places but overall would recommend."

"Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality."

"I stay here regularly and the staff are great!"

"Staff were very helpful throughout our stay, especially o arrival and breakfast."

"The room was clean and relatively comfortable but noisy and there was no WiFi. The manager was on phone as I asked reception and I could have worked from the communal areas but not from the room. Breakfast was ok."

"The room was clean. Staff friendly enough breakfast was great as we were able to eat in the bar with our dog"

"Fresh breakfast, excellent staff! Good location on the edge of the town and lots of places to cycle to, including Puzzlewood which was the main reason for our stay. But there was a mechanical banging noise (like a shoe in a tumble dryer!) from 3.30am both nights we stayed that kept me awake. The whole experience was very 'meh' and we wouldn't recommend unless you are playing golf there."

"very tasteful decor and free tea and coffee and games in reception and great ambience"