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Ulasan untuk Econo Lodge Hollywood-Ft Lauderdale International Airport

2 out of 5

Ulasan

6,2
Penilaian 10 - Sangat Bagus. 157 dari 1002 ulasan" "
Penilaian 8 - Bagus. 233 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 275 dari 1002 ulasan" "
Penilaian 4 - Buruk. 177 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 160 dari 1002 ulasan" "

6,4/10

Kebersihan

7,0/10

Staf & layanan

5,8/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

N

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The room had a smell of cigarettes, and the walls are very thin I could not sleep properly because of others talking next door. One of the lights was not working neither was the TV remote. The staff could’ve been more friendly. Overall it’s okay for what you pay for so I didn’t dislike the property. You get a free shuttle to and from the airport so that’s a good thing.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Concetta pada tanggal 15 Mei 2024
Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay, including the smell of cigarettes, noise from neighboring rooms, and issues with the room amenities. We take your feedback seriously and will address these issues with our team to ensure improvements are made. We're glad to hear that you found the free shuttle service beneficial. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quiet and convenient
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Concetta pada tanggal 13 Mei 2024
We're delighted to hear that you had a fantastic experience during your stay! Thank you for sharing your positive feedback with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!

6/10 Cukup Baik

Crystal

Bepergian dalam rombongan
This place is dated. It needs an uplift.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Concetta pada tanggal 13 Mei 2024
Thank you for sharing your feedback with us. We appreciate your input regarding the condition of the property. We are continuously working to improve our facilities and guest experience, and your comments will certainly be taken into consideration. If there's anything specific you'd like to suggest for improvement or if there are any other concerns you have, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.

8/10 Bagus

Angela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
best value for location
Menginap 2 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 26 Apr 2024
We're delighted to hear that you found our hotel to be the best value for its location. Providing convenient and comfortable accommodations at a reasonable price is our goal, and we're glad to have met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to the area! If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Bagus

Linda Marie Parm

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was old but kept well..helpfull friendly staff
Menginap 6 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 24 Apr 2024
Thank you for your feedback! We're pleased to hear that our staff's friendliness and helpfulness made your stay enjoyable. We strive to maintain our property to the best of our ability to ensure a comfortable experience for our guests. If you have any further comments or suggestions for improvement, please don't hesitate to share. We appreciate your input and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Mario

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was surprised we got a smoking room, that was convenient.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 24 Apr 2024
We're glad to hear that having a smoking room met your needs during your stay. If there's anything else we can do to enhance your experience in the future, please feel free to let us know. We're here to ensure your comfort and satisfaction.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very helpful, room was clean and quiet, I had a good experience here.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 24 Apr 2024
We're thrilled to hear that you had a positive experience during your stay with us! Providing helpful and attentive service, as well as clean and comfortable accommodations, is our top priority. Thank you for taking the time to share your feedback. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Bagus

Rebecca

Bepergian dalam rombongan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Not many eating facilities in area, run down property
Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 24 Apr 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that you found the dining options in the area limited and that you felt the property was run down.We understand the importance of providing a variety of dining options for our guests and will explore ways to improve in this area. Additionally, we continuously strive to maintain and improve the condition of our property to ensure our guests have a comfortable and enjoyable stay.Your comments are valuable to us as we work to enhance the overall experience for our guests. If there's anything specific you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 13 Mei 2024
We're delighted to hear that you had a fantastic experience during your stay! Thank you for sharing your positive feedback with us. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!

8/10 Bagus

Laiman

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The room is spacious and staff is great. Good value for the money!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 20 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed the spaciousness of our rooms and that our staff provided you with excellent service. Providing good value for our guests is important to us, and we're glad to know that you found it to be so. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future!

10/10 Sangat Bagus

Daniel, Tegucigalpa

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
The property was we’ll organized. I will put more illuminations in the room and remodel the barhroom
Menginap 2 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 14 Apr 2024
Thank you for your feedback and suggestions. We're glad to hear that you found our property well-organized. Your input regarding the need for more illumination in the rooms and bathroom remodeling is valuable to us, and we will certainly consider it as we continue to improve our facilities. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know. We appreciate your patronage and hope to welcome you back again in the future!

10/10 Sangat Bagus

Lesley

Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 10 Apr 2024
Providing excellent service and assistance to our guests is a top priority for us. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your kind words and hope to welcome you back again in the future!

4/10 Buruk

Nicolas

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel in poor condition. Smells bad. Staff is rude, our door was broken. Matress are good. Other than that : avoid
Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 9 Apr 2024
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. It's disappointing to hear that you found the hotel in poor condition and experienced unpleasant odors. We take cleanliness and guest satisfaction seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made.Additionally, we regret to hear that you found our staff to be rude and that your door was broken. Providing excellent customer service is a top priority for us, and we will address your concerns with our team to ensure that all guests are treated with the utmost respect and professionalism.We appreciate your positive comment about the mattresses and will continue to strive for excellence in all areas of our hotel. If you would like to discuss your experience further or if there is anything else we can do to improve, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

8/10 Bagus

Keith

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 9 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall during your stay. If there are any specific areas where we could improve or if you have any further comments, please feel free to let us know. We value your input and hope to welcome you back in the future.

10/10 Sangat Bagus

Miguel

Bepergian bersama keluarga
Everything was Ok
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 8 Apr 2024
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a satisfactory experience during your stay at our hotel. Providing excellent service and ensuring our guests' comfort is our top priority, and we are pleased to know that we met your expectations.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know. We look forward to welcoming you back on your next visit to the area.

10/10 Sangat Bagus

FUNG

Bepergian bersama keluarga
Disukai: Fasilitas
It is ok
Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 8 Apr 2024
Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a satisfactory experience during your stay at our hotel. Providing excellent service and ensuring our guests' comfort is our top priority, and we are pleased to know that we met your expectations.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know. We look forward to welcoming you back on your next visit to the area.

8/10 Bagus

William Paul

Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 8 Apr 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience overall during your stay at our hotel. Your satisfaction is important to us, and we appreciate your support.If you have any specific suggestions or areas where we can improve, please feel free to let us know. We are always looking for ways to enhance our services and exceed our guests' expectations.We hope to have the opportunity to welcome you back for an even better experience in the future.

4/10 Buruk

Garshom

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
It was the cheapest hotel that I could find, which offered a free airport shuttle. You know that saying, "you get what you pay for"? Well... First off, the place is a dump. It's in a safe area, so if you just need someplace to crash, don't worry about that, but it's nothing to look at and really nothing nearby except a few gas stations and a liquor store. The toilet ran, but I was able to fix it, at least on the short term. NO HOT WATER in the morning for my shower. Secondly, the people who work there are crabby. When I called for my airport shuttle, the woman gave me incomplete directions and then hung up. I called back and she was able to explain. In the morning, when I asked to confirm my shuttle back to the airport, the clerk at the desk was crabby. "I can't control the driver." I asked if the shuttle was confirmed for 11 AM. She said it was, but she couldn't control if he would be on time or not. Her tone made it clear that he often wasn't. Well, she was right in that regard. He was about 15 minutes late. Depending on price, I think I'll stay somewhere else next time.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Concetta pada tanggal 8 Apr 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. Providing a comfortable and pleasant stay for our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We are truly sorry for the issues you encountered with the facilities and the demeanor of our staff. Your comments are concerning to us, as they do not reflect the level of service and hospitality that we strive to provide to our guests. Rest assured, we will address these issues with our team to ensure that similar situations do not occur in the future.We appreciate your feedback as it helps us to identify areas for improvement. We hope that you will give us another opportunity to exceed your expectations and provide you with the outstanding experience that you deserve.

8/10 Bagus

Luis, LIMA

Bepergian bersama teman
Disukai: Fasilitas
Un motel barato, no puedes pedir mucho , pero la habitación que me tocó olía a cigarro, solo lo utilicé para dormir, buena ubicación si estás en FL y quieres ir a la playa y sawgrass
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 5 Apr 2024
Gracias por compartir su experiencia con nosotros. Lamentamos mucho escuchar que su habitación no cumplió con sus expectativas debido al olor a cigarro. Nos esforzamos por ofrecer un ambiente limpio y cómodo para todos nuestros huéspedes, y su retroalimentación nos ayudará a mejorar nuestros servicios.Nos complace saber que pudo aprovechar nuestra ubicación conveniente para explorar las atracciones locales como la playa y Sawgrass. Apreciamos su comprensión y esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una experiencia más satisfactoria.

6/10 Cukup Baik

Jessenia

Deberían tener perosnal que hable español en la recepción solo una persona en la mañaña habla español
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 31 Mar 2024
Apreciamos tus comentarios y entendemos la importancia de tener personal que hable español en la recepción. Trabajaremos en mejorar nuestra capacidad de comunicación en español para garantizar una experiencia más fluida para nuestros huéspedes hispanohablantes. Agradecemos tus sugerencias y esperamos poder ofrecerte un servicio aún mejor en tu próxima visita. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber. ¡Esperamos verte de nuevo pronto!

6/10 Cukup Baik

larry

Traveler bisnis
i liked my stay room was nice, quite but staff was rude, put out asked anything pool was filthy
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 30 Mar 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your room and found it to be quiet. However, we apologize for any interaction with our staff that may have seemed rude, as well as for the condition of the pool. We take your feedback seriously and will address these concerns with our team to ensure that all guests receive the high level of service and amenities they deserve. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future. If there's anything else we can do to assist you, please feel free to reach out.

4/10 Buruk

Margie

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I did not have a TV and my room was in front of the parking lot so no way to drown out noise. The manager did knock a bit off my bill for this inconvenience but it sucked at the time. Plus their phones were out when i tried to call for the airport shuttle.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 26 Mar 2024
We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you encountered issues with your room amenities and the shuttle service. Your feedback is valuable to us, and we'll make sure to address these issues with our team to prevent them from happening again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.

2/10 Sangat Buruk

Trevor

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel clerk was very rude, not only to me, but those on the phone. We arrived in the room, and the room was dirty, a blanket was stained, and it seemed to be bugs on the bedding. When I brought this to the attention of the clerk, She followed me to the room, and stated " Well this blanket isn't for sleeping" and proceeded to throw it off into the closet. There was an additional $100 security deposit that was required, that was not stated in our booking. The clerk told me that we can cancel the booking, but ' may only get half back since you've already checked in'. My wife and I quickly canceled, and proceeded to spend the next 2 hours looking for a different hotel that would not follow in this Econo's footsteps. My wife and I have stayed at various Econo Lodges, and this was by far the most dissapointing, and we will not stay here again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 29 Mar 2024
Thank you for sharing your experience with us. We sincerely apologize for the unacceptable level of service and cleanliness you encountered during your recent stay. Please know that this does not reflect the standards we strive to uphold at our hotel. We are deeply sorry for the behavior of our clerk and for the condition of your room upon arrival. Rest assured, we will address these issues with our team to ensure they are properly trained and that our rooms are thoroughly inspected before guest check-in.We regret that your experience with us fell short of your expectations and that we were unable to rectify the situation to your satisfaction. We truly value your feedback, and we will use it to make improvements and prevent similar issues from occurring in the future.Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust and welcome you back in the future.

2/10 Sangat Buruk

Lieselotte, Nacogdoches

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We had dirty floors we had no hot water. The blanket was scratchy and hard. I would like to request a refund. Thanks.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 26 Mar 2024
We sincerely apologize for the inconveniences you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your feedback is valuable to us, and we'll address these issues with our team to ensure they are promptly resolved. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Cukup Baik

Cary, Vineyard

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Smelled of smoke, unfriendly, blinds would not close
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 24 Mar 2024
We sincerely apologize for the negative experience you encountered during your stay with us. Maintaining a smoke-free environment and ensuring the comfort of our guests are our top priorities, so it's disheartening to hear about the issues you faced. Rest assured, we take your feedback seriously and will address the concerns regarding the smoke smell and the blinds promptly with our team to prevent such incidents from happening again in the future.Additionally, we apologize if our staff's demeanor did not meet your expectations. Providing friendly and welcoming service is fundamental to our commitment to guest satisfaction, and we will take steps to ensure that our team provides a more positive experience for all guests.We appreciate you bringing these matters to our attention, and we hope for the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. If you have any further concerns or feedback, please don't hesitate to reach out to us directly.

6/10 Cukup Baik

Natasha

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
No hot water, dirty shower. my bed sheet had burn holes in them. And the room smelled funky.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 24 Mar 2024
We are truly sorry to hear about the issues you encountered during your stay. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it is disappointing to learn that we did not meet your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our team to ensure that such issues are promptly rectified. Please accept our sincerest apologies for any inconvenience caused, and if there is anything else we can do to make amends or improve your experience, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

2/10 Sangat Buruk

John

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The front desk lady is rude and the room was not clean and smelled bad.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 24 Mar 2024
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had during your stay. Providing excellent customer service and maintaining cleanliness are top priorities for us, and it is disappointing to hear that we fell short of your expectations. We will address your concerns with our team to ensure that appropriate actions are taken to prevent such issues from occurring in the future. If you would like to discuss your experience further or have any additional feedback, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Sangat Buruk

VERONICA

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Le prix ne correspond pas así service offert. Hôtel très vieux, pas propre, je ne retournerai jamais
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 24 Mar 2024
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. La satisfaction de nos clients est une priorité absolue, et nous prenons vos commentaires très au sérieux. Il est regrettable d'entendre que vous avez trouvé notre hôtel vieux et pas propre. Nous comprenons à quel point cela peut être décevant.Nous prenons toutes les mesures nécessaires pour maintenir notre propriété dans un état optimal de propreté et de confort. Votre rétroaction sera partagée avec notre équipe de gestion pour examen et amélioration.Nous vous remercions de nous avoir informés de vos préoccupations, et nous vous présentons nos excuses pour toute gêne occasionnée. Nous espérons avoir la chance de vous accueillir à nouveau dans le futur et de vous offrir une expérience bien plus satisfaisante. Si vous avez des préoccupations supplémentaires ou des commentaires spécifiques, n'hésitez pas à nous contacter directement.

10/10 Sangat Bagus

Brandon

Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 19 Mar 2024
Thank you for taking the time to leave a rating. We appreciate your feedback and are delighted to hear that you had a positive experience during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to welcome you back again in the future!

10/10 Sangat Bagus

Rebecca

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is an unassuming little building built back in the 1950s. The room is spacious and fairly clean although I have to say the floor is sticky. This is the best option for least expensive room in the area. And they have a pool so that's nice.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 18 Mar 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the room spacious and that you appreciated the amenities like the pool. However, we apologize for any inconvenience caused by the sticky floor. We will address this issue promptly to ensure a more comfortable experience for our guests in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again for an even better experience.

2/10 Sangat Buruk

Connie

Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Waited 1 hour in the sun for the airport shuttle, no light switch by the door so had to fumble in the dark to find the switch in the floor lamp across the room, light above bathroom mirror had 1 missing & 1 burned out fluorescent bulb so too dark to use mirror to apply makeup, burned out light bulb in light above the toilet, no hot water for shower, could hear person snoring in next room so had to get up & put in ear plugs, table for eating wobbled 3” in both directions. Bed was comfortable, frig worked, soft toilet paper
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 17 Mar 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Econo Lodge Hollywood.Your feedback is valuable to us, and we will address these issues with our team to ensure they are rectified promptly. Providing a comfortable and hassle-free experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in several areas.We appreciate your patience and understanding and hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

2/10 Sangat Buruk

Geraldine, Parkland county

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We refused to stay because the property and the room was dirty and they had no towels in the room.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 17 Mar 2024
Thank you for sharing your concerns regarding your recent visit to Econo Lodge.We deeply apologize for the unsatisfactory condition of your room and the lack of towels during your stay. This is certainly not the standard of cleanliness and service that we strive to maintain. Your feedback has been shared with our housekeeping and management teams to ensure immediate improvements are made to prevent such occurrences in the future.We understand the importance of a clean and comfortable environment for our guests, and we regret that we failed to meet your expectations on this occasion. Your experience does not reflect the high standards we aim to provide to all our guests.We hope you will reconsider staying with us in the future so we can have the opportunity to regain your trust and provide you with the exceptional experience that you deserve.

2/10 Sangat Buruk

Donald

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 5 Apr 2024
We deeply regret that your experience did not meet your expectations during your recent stay at our hotel. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that all of our guests receive exceptional service.We would like the opportunity to address your concerns more specifically. Please do not hesitate to reach out to our customer support team so that we can investigate further and take the necessary steps to ensure that situations like this do not happen again in the future.We look forward to the opportunity to serve you again and demonstrate our commitment to your total satisfaction.

8/10 Bagus

Colleen

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 15 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay at Econo Lodge Hollywood.We're committed to providing the best possible experience for all our guests, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Cukup Baik

Anabel

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Concetta pada tanggal 15 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that your overall experience was satisfactory during your stay at Econo Lodge Hollywood.We're committed to providing the best possible experience for all our guests, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Buruk

Kristie

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 15 Mar 2024
Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. We take all feedback seriously and will use it to improve our services. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Sangat Buruk

John

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was really rude.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 15 Mar 2024
We're truly sorry to hear about your experience. Providing excellent service is our top priority, and it's disappointing to learn that you found our staff to be rude. We take your feedback seriously and will address this matter internally to ensure that all our guests receive the courteous and professional service they deserve. We appreciate your honesty and hope for the opportunity to make it right for you in the future.

6/10 Cukup Baik

celine

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Chambre rénovée. Cest bien.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Concetta pada tanggal 15 Mar 2024
Thank you for choosing Sleep Inn & Suites for your stay and we are delighted to hear that you enjoyed our renovated room. We are continually striving to improve our facilities to provide our guests with the greatest possible comfort.If you have any other comments or requests during your stay, please do not hesitate to contact us. We're here to make your experience as enjoyable as possible.

4/10 Buruk

Nia

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Thought it would be decent upon arrival. It was in the ghetto. Someone called me a stupid itch upon trying to park. No parking so don’t decide to go out. I was coughing all night felt like I had COPD. Because the stench of cigarette smoke.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 7 Mar 2024
Thank you for sharing your experience with us, and I'm truly sorry to hear that your stay did not meet your expectations. I would like to sincerely apologize for any inconvenience you encountered during your visit.Your feedback is invaluable, and I assure you that we take your concerns seriously. We strive to provide a comfortable and safe environment for all our guests, and it's disheartening to learn that we fell short during your stay.Once again, I apologize for any discomfort you experienced, and I hope to have the chance to address your concerns and regain your trust in the future.

6/10 Cukup Baik

timothy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Dish tv didn't work
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 3 Mar 2024
Thank you for bringing to our attention the issue with the Dish TV during your recent stay at Econo Lodge. I sincerely apologize for any inconvenience this may have caused.We understand the importance of a working television for our guests, and I want to assure you that we are actively addressing the problem. Our maintenance team is investigating the situation, and we will ensure that the Dish TV service is restored to full functionality.Your feedback is crucial in helping us improve our services, and we appreciate your understanding as we work to resolve this matter promptly.

4/10 Buruk

Donald

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Very noisy location. Critters running through the walls. Clean. Night staff very good.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 3 Mar 2024
Thank you for taking the time to share your feedback about your recent stay at Econo Lodge. I appreciate your comments about the noise level and the presence of critters, and I apologize for any disturbance this may have caused.I want to assure you that we take your concerns seriously, and we are committed to addressing and resolving any issues to enhance the overall experience for our guests. Your feedback is essential in helping us identify areas for improvement, and I have shared your comments with our maintenance team to investigate and address the situation promptly.I'm pleased to hear that the night staff provided good service and that you found the room clean.

10/10 Sangat Bagus

Leonisa

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
It was a pretty great area. The room was big, but Furniture, kind of rusty and old. Service was good except that there's no public bathroom while you wait for your room which sucks.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
Thank you for choosing Econo Lodge for your stay, and we appreciate you taking the time to provide feedback on your experience.We're glad to hear that you found our location favorable and appreciated the size of the room. However, we apologize for any inconvenience you experienced with the furniture and the absence of a public bathroom while waiting for your room. Your feedback is valuable as it helps us identify areas for improvement.We'll certainly look into upgrading our furniture to enhance the overall guest experience, and we'll explore ways to provide better facilities for guests waiting for their rooms.

8/10 Bagus

Hilda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Servicio excelente de parte de la Sra argentina que nos atendió. Muy amable y la habitación súper limpia
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
¡Agradecemos sinceramente sus amables palabras sobre nuestro servicio y la atención de la Sra. Argentina! Nos alegra saber que disfrutó de una experiencia positiva y que la habitación cumplió con sus expectativas de limpieza.

2/10 Sangat Buruk

Marzia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was broken, the floor was very dirty and there was only one temperature for the tap in the sink and the toilet was so small
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
We appreciate you taking the time to share your feedback with us. I sincerely apologize for the inconveniences you encountered during your stay. Your concerns regarding broken amenities, cleanliness, and the tap temperature have been noted, and we assure you that we take them seriously.Please be assured that we will address these issues promptly to improve the overall guest experience. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations.

6/10 Cukup Baik

James

Disukai: Kebersihan
Okay for a place to sleep, but not very scenic and rooms are right next to a busy street.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 3 Mar 2024
Thank you for taking the time to share your feedback about your recent stay at Econo Lodge. I appreciate your candid comments about the location and noise level, and I apologize for any inconvenience this may have caused.We understand the importance of providing a comfortable and quiet environment for our guests, and I regret that your experience did not meet your expectations in this regard. Your feedback is essential to us, and we will use it to identify areas for improvement.

6/10 Cukup Baik

Deb

Bepergian bersama teman
Disukai: Staf & layanan
Room away from others
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
We understand the importance of providing a peaceful and comfortable environment for our guests, and we appreciate your feedback.Your comfort and satisfaction are our top priorities. If there are any specific details about the room or location that contributed to your positive experience, we would love to hear more. It helps us tailor our services to meet the unique needs of our guests.We look forward to hosting you again in the future. If you have any special requests or preferences for your next visit, please feel free to let us know. Your feedback is valuable to us as we strive to make each stay memorable for our guests.

8/10 Bagus

Cathy

Disukai: Staf & layanan
Nice bed
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
Thank you for taking the time to share your feedback about your recent stay at Econo Lodge. We're delighted to hear that you enjoyed the comfort of our beds. Providing a restful night's sleep is a priority for us, and we appreciate your positive comments.If there's anything specific you loved about the bed or if you have any suggestions for further improvements, please feel free to share. We value your input, and it helps us continue to enhance the guest experience.We hope to welcome you back for another comfortable stay in the future. If there's anything we can do to make your next visit even more enjoyable, please let us know.

8/10 Bagus

Christopher, Sanford

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The check in process was smooth and the staff was friendly and helpful.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your check-in process was smooth and that our staff provided friendly and helpful service. Providing excellent customer service is our top priority, and it's always rewarding to receive feedback that reflects our efforts.

4/10 Buruk

Noel

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spend the extra money to stay at a better place. My family and I found a cockroach crawling into the bathroom.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
Thank you for bringing this matter to our attention, and I sincerely apologize for the unpleasant experience you had during your stay. Your feedback is crucial in helping us maintain the high standards we aim for, and I want to assure you that we take this issue very seriously.We have immediately initiated a thorough inspection and pest control measures to address the situation and prevent any recurrence. Our goal is to ensure a clean and comfortable environment for all our guests.I understand the impact this incident had on your stay, and I want to express our deepest apologies for any discomfort it may have caused.

10/10 Sangat Bagus

Ann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Concetta pada tanggal 29 Feb 2024
Thank you for your excellent rating! We're delighted to hear that you had a 5/5 experience during your stay at Econo Lodge.If there are any specific aspects or services that stood out to you and contributed to your positive experience, we would love to hear about them. Your feedback is valuable to us as we strive to maintain and enhance our guest satisfaction.We appreciate your support and look forward to welcoming you back for another fantastic stay.