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Ulasan untuk Craigshire Suites - Arlington

3 out of 5
Craigshire Suites - Arlington
2401 Brookhollow Plaza Dr, Arlington, TX

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 277 dari 829 ulasan" "
Penilaian 8 - Bagus. 247 dari 829 ulasan" "
Penilaian 6 - Cukup Baik. 142 dari 829 ulasan" "
Penilaian 4 - Buruk. 94 dari 829 ulasan" "
Penilaian 2 - Sangat Buruk. 69 dari 829 ulasan" "

7,8/10

Kebersihan

8,2/10

Staf & layanan

6,8/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Cornel

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Did not look like the photo. It is an extended stay
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Sara

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Emily

Disukai: Kebersihan, kondisi & fasilitas properti
Good
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Katherine pada tanggal 17 Okt 2023
Thank you so much for your feedback!!! We are so glad to hear you enjoyed your stay and we look forward to seeing you again!!

2/10 Sangat Buruk

Trekeisha

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property gave real unsafe let me hurry to my room vibes. People hanging outside of the rooms in the walkway. Loud music, smoking….not to mention the tv didn’t work in my room, no phone in the room…no desk chair…Stained bedding….thin walls I could hear everything going on next door. I couldn’t wait for the night to be over. I wouldn’t recommend.
Tanggapan dari Katherine pada tanggal 17 Okt 2023
Thank you for your feedback. We are sorry you were unhappy- we'll work had to address the areas of your concerns. Thanks for letting us now.

10/10 Sangat Bagus

Justin

10/10 Sangat Bagus

Corey

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything went fine

2/10 Sangat Buruk

Joey

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Cockroaches next to sink, and a huge water leak in ceiling of bathroom right next to toilet

4/10 Buruk

Christina, Houston

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We were given a room that smelled like cigarettes and then moved to one that smelled like weed. It was not a good experience, but the manager on duty was very nice.
Menginap 1 malam pada bulan Desember 2022

2/10 Sangat Buruk

Anthony

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The property is nice Stayed here in the past had no problems However this time not to good. Walked into the room and it smelled like dogs. Counter tops were sticky and had little red or black debris on it and didnt really look into it at the moment Took a quick ahower when we arrived and was talking to my girlfriend when i started noticing those little red or black spots on my leg and they justbso happend to be fleas. They were all over the place. Was ae to get a refund couple days after my trip. . But overall not to happy with it

4/10 Buruk

Traneice

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Room smelled of strong marijuana and was not fully cleaned. The dishes in the kitchen and kitchen was dirty. No hot water only warm and cool. Shower and tub was broken. Bathroom sink was broken. Mismatch door knobs. Dirty and stained towels.
Menginap 1 malam pada bulan November 2022

4/10 Buruk

Leti

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Way different from what was seen in the pictures 😞 The entire place was not kept up! The people next to us were making noise all night & smoking marijuana!! The smell penetrated our whole room-very disappointed with our overall experience-we checked out after 1 night & drive home-did not feel safe or comfortable at all😨

6/10 Cukup Baik

Sonia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
There was no ATM for petty cash. Poor Staffing. We left and came back to check in. Only one CHECK-IN Clerk and 20 folks in the small lobby. It was a NFL game that weekend and they weren't prepared for the rush. There was only noneCHECKOUT Clerk as well.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari General Manager pada tanggal 4 Nov 2022
Thank you for staying with us and the good rating!!

4/10 Buruk

Sharlet

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No housekeeper had to dump your own trash and they were bed bugs in the first room that we got
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari General Manager pada tanggal 22 Okt 2022
Thank you for staying with us and taking the time to rate your stay.

8/10 Bagus

MELISSA, DULCE

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Proximity to the baseball field and food. People after hours partying in the parking lot. Made us as ladies feel unsafe.
Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari General Manager pada tanggal 6 Okt 2022
Thank you for staying with us and taking the time to rate your stay. We are sorry to hear someone was in the parking lot making you feel unsafe. We will look into this.

10/10 Sangat Bagus

Dianne

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari General Manager pada tanggal 6 Okt 2022
Thank you for staying with us and the outstanding rating!!

6/10 Cukup Baik

Stephanie

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Nasty Cigarette Odor
The layout of the room was amazing, I was very dissatisfied because I reserved a non smoking room due to me having asthma well when we arrived to the room we were over taken by cigarette smell, i went to the front desk to complain and all they said was im sorry, and somebody would be down to spray the room well noone ever showed up. Came back home with a terrible cough. If i would of had the money to rebook another hotel room i would have.
Menginap 2 malam pada bulan September 2022
Tanggapan dari General Manager pada tanggal 6 Okt 2022
Thank you for staying with us and taking the time to rate your stay. We are pleased to hear you thought our room layout is amazing and apologize for the smoke odor you experienced.

10/10 Sangat Bagus

Karin, Conroe

Menginap 2 malam pada bulan September 2022

4/10 Buruk

Jesus

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Avoid staying at this hotel. Photos make it look nicer than it really is. This is basically an old apartment complex that was adapted to be an hotel. Rooms are old, beds are small, and they don't care that other guests smoke inside their rooms. We had this door to the room next to us, and even though it was closed you could hear all the screams and noises, and the cigarette smoke woke us up early in the morning. How is this even possible? What if I was traveling with my kids? Should anyone accept risking their children being second hand smokers while they are asleep? Really glad I was traveling with friends and not my kids. Also the safe was nowhere to be found in the room, so if you travel with valuables or cash you will likely feel very unsafe leaving them in you room. The icing of the cake: it wasn't cheap. $260 per night can get you something a lot nicer and safe about anywhere else. Bottom line, don't stay in this hotel. Just look for a Holiday Inn nearby, it will cost you about the same, and you'll be much safer.
Menginap 2 malam pada bulan September 2022
Tanggapan dari General Manager pada tanggal 6 Okt 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned.

8/10 Bagus

Julian

Menginap 1 malam pada bulan September 2022
Tanggapan dari General Manager pada tanggal 19 Sep 2022
Thank you for staying with us and the good rating!!

2/10 Sangat Buruk

Priscilla

Menginap 2 malam pada bulan September 2022
Tanggapan dari General Manager pada tanggal 15 Sep 2022
Thank you for taking the time to rate our hotel. I see that you cancelled this reservation the day before arrival with no penalty.

8/10 Bagus

Taneisha

Menginap 2 malam pada bulan September 2022

8/10 Bagus

Britni

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This was a lovely place. My only critique was that our room smelled of cigarette smoke. It was not overpowering, but it was enough to notice. I also wondered if this property used to be apartments that were converted to a hotel, so it's possible that the smoke smell came from a long time ago and just lingered.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 30 Agu 2022
Thank you for staying with us and taking the time to rate your stay.

8/10 Bagus

Rachelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Short stay, no complaints
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 30 Agu 2022
Thank you for staying with us and taking the time to rate your stay.

2/10 Sangat Buruk

Kellie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Dont waste your money
We got caught up in a shoot-out outside of our room and the cops were investigating until after 11pm and we were not able to leave our room or the facility. The bathroom ceiling was falling apart. The floors were disgustingly filthy with dirt & hair all over the bathroom floor. The tub was dirty and the carpet was filthy and sticky. One of the beds had big divots in the mattress and was obviously extremely old and very uncomfortable. The "cleaning staff" were so loud in the next room until 2am and sounded more like a construction zone with all of the hammering, yelling, laughing and banging on the walls. When voicing concerns, the staff just laughed and said they hoped we would be back. We wont. They offered no concern or help to remedy any of our complaints. The pics are decieving. This is NOT a renovated site. Everything looks like its in need of repair and be careful you dont get stuck in the failing elevator. There was no pool, computer station or workout room available for use. Its not a hotel, its an extended stay and there were homeless people loitering all over the facility grounds. Its not kid-friendly.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 30 Agu 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issued mentioned and will try to do better.

8/10 Bagus

Samuel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Nice Motel, looks like it was converted from an apartment complex, but kept up nice. Staff was very friendly.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 24 Agu 2022
Thank you for staying with us and glad to hear it was enjoyable!!

10/10 Sangat Bagus

Rosa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The stay was amazing..
Menginap 4 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 23 Agu 2022
Thank you for staying with us and the outstanding rating!!

6/10 Cukup Baik

Alexandra

Bepergian bersama keluarga
Disukai: Staf & layanan
The pictures were a little deceiving. You could tell where they tried to make updates. We had to change rooms because the A.C. was broken. In the second room our neighbors were so noisy. Between the barking dog, crying baby, and banging on walls we got no sleep. The location was convenient and that was about all we enjoyed.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 20 Agu 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned and will try to do better.

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
We chose this property because it was on the trolley route for a baseball game. Family of 4, we stayed 3 nights in a king suite. Clean and plenty of room. I loved the counter space and full kitchen amenities: full size refrigerator with ice maker, coffee maker and toaster, dishes, pans, and utensils. I didn't use the stove. My boys said the pull out couch was comfortable. I loved the soft towels and water pressure, that's a plus. We liked that the bathroom vanity was separate from the restroom only wish the actual restroom was bigger, it was a little small. We only used the pool once, not very big but my son had it all to himself. We would definitely stay again.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 16 Agu 2022
Thank you for staying with us and the outstanding rating!!!

10/10 Sangat Bagus

Roberto

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great, staff was courteous!
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 15 Agu 2022
Thank you for staying with us and the outstanding rating!!!

8/10 Bagus

paul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Kids Bday
Ac was not rocking in one of our two rooms but they quickly switched us to two other rooms and made or stay very comfortable in this Texas heat.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari General Manager pada tanggal 9 Agu 2022
Thank you for staying at our hotel and allowing us to correct the AC issue.

4/10 Buruk

Bobby

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Save your money
I was not familiar with the area, nor this facility and was not happy with condition of the hotel. It tctotally was not worth what I had to pay for the night. Older establishment, most definitely needs some work. The elevator had no air and it was 100° outside and was squeaking so bad I was afraid it was going to get stuck. Shady characters in the parking lot and around the area. I knew when I pulled in I was in trouble. Another guest was already complaining and had to switch rooms. We get to our room and the smoke detectors were beeping and hanging from the ceiling. So we had to call for maintenance right off the bat. The staff was at least nice.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari General Manager pada tanggal 2 Agu 2022
Thank you for staying with us and taking the time to rate your stay. We are pleased to hear you feel our staff is great and apologize for the issues mentioned. We will try to do better.

4/10 Buruk

Paul

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari General Manager pada tanggal 2 Agu 2022
Thank you for staying with us and taking the time to rate your stay.

4/10 Buruk

Christina

Disukai: Kebersihan
The price is too high but stay was good for 1 nt
The pictures of the site did not match what was actually offered. The room was clean and good for one night but at the price paid did not offer any of the amenities that you would expect. It was the same price of the Hilton across the street we found out which has a restaurant/bar and better amenities. This hotel are also refurbished condos. There were people living full time in the back of the property which was kinda sketchy. The mgt on duty didn’t seem to care when people brought up the concern of activities going on over on that side of the hotel. For the price- I would have chose a higher end hotel but overall the stay was fine.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari General Manager pada tanggal 2 Agu 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned, we will try to do better.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari General Manager pada tanggal 2 Agu 2022
Thank you for staying with us and the outstanding rating.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Won't stay again.
Staff was great. The room had a horrible smell and the repairs to room were not good quality. The air conditioner wasn't working very well. I wouldn't stay again. They didn't keep the outside clean.
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari General Manager pada tanggal 2 Agu 2022
Thank you for staying with us and taking the time to rate your stay. We are pleased to hear you feel our staff is great and apologize for the issues mentioned. We will try to do better.

10/10 Sangat Bagus

Jordyn

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
its close to the stadium
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari General Manager pada tanggal 18 Jul 2022
Thank you for staying with us and the outstanding rating!!

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 4 Jul 2022
Thank you for staying with us and the good rating!!

10/10 Sangat Bagus

Courtney

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The hotel itself was a great experience. I only had trouble with the booking service Expedia.com
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 30 Jun 2022
Thank you for staying with us and the outstanding rating!!

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
They offer shuttle service to nearby venues such as the ballpark and Six Flags.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 16 Jun 2022
Thank you for staying with us and the outstanding rating!!

4/10 Buruk

Regina

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room itself was clean but everything else was very dirty and not cared for at all! The hot tub was dirty and didn’t work. The pool furniture was trashed! The area however was perfect. Only 7 minutes to ATT stadium and plenty of restaurants in the area.
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 16 Jun 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned and will look into this immediately.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
DON'T WASTE YOUR MONEY!!!!
The hotel was false in advertising. They do not offer breakfast at all. The hotel was pictured nice but in person very ran down, people living there full time like apartments, rooms (I booked 2) very ran down, broken furniture. I would say it was more like living in Section 8 housing. Extremely disappointed and will not ever return. Just one positive note, the staff were very pleasant, just wish they had a better working place.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 16 Jun 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned and will look into this immediately.

10/10 Sangat Bagus

Robert, Lafayette

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Better than expected. Definitely will be back.
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 9 Jun 2022
Thank you for staying with us and the outstanding rating!!

4/10 Buruk

Cody

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Not as advertised
The lady working the front desk was a sweetheart. The hotel itself seemed more like an housing authority. You could tell by some of the balconies that several people were living there full time. Loud woman screaming all night at her kids in the room next to us. Doors being slammed shut on our floor all night. Even heard a cat noise most of the night from the same room. Went to the pool and it looked liked it hadn’t been clean in a long time. Trash and dirt was all over the bottom. It was 100 degrees that day and very warm as well that evening and I noticed no one in the pool. Pictures on the website look very good and this place has gotten good reviews as well. I hate to be this guy but I don’t see it. We will not be back.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari General Manager pada tanggal 10 Jun 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned and will look into immediately.

10/10 Sangat Bagus

Vishnu

Bepergian dalam rombongan
Disukai: Kebersihan
Best stay ever
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari General Manager pada tanggal 16 Jun 2022
Thank you for staying with us and the outstanding rating.

2/10 Sangat Buruk

Mollie

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The front desk staff were kind and courteous, but that is the nicest thing I can say about our stay. The pictures on the website is not this hotel! The courtyard was disgusting with cigarettes and dog poop everywhere. The parking lot was littered with trash. We had a non-smoking room but the room smelt of smoke and had several bugs and alive and dead in the room. The shower was leaky. We just had the feeling that we didn’t want to touch anything in the room it was so dirty and gross.
Menginap 4 malam pada bulan Mei 2022
Tanggapan dari General Manager pada tanggal 16 Jun 2022
Thank you for staying with us and taking the time to rate your stay. We apologize for the issues mentioned and will look into this immediately.

10/10 Sangat Bagus

Molly

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an awesome experience. Front desk was extremely warm and welcoming. Room was amazingly spacious, more than what we needed for our 2 day stay but still more affordable than neighboring locations. My only complaint would be the lack of vending machines.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari General Manager pada tanggal 16 Jun 2022
Thank you for staying with us and the outstanding rating.

4/10 Buruk

Bryce

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Just stay at a Motel 6 for half the cost and call it a day. This is not a hotel quality option.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari General Manager pada tanggal 17 Mei 2022
Thank you for staying with us and taking the time to rate your stay. We are sorry to hear you were not happy with your stay. We will try to do better.

8/10 Bagus

John

Menginap 2 malam pada bulan Mei 2022

10/10 Sangat Bagus

Jermery

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari General Manager pada tanggal 16 Mei 2022
Thank you for staying with us and the outstanding rating!!