2/10 Sangat Buruk
Cinthia
Bepergian bersama keluarga dan anak
13 Mei 2024
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I had booked a room with two queen size beds through Expedia. When I get to the hotel I checked in, no one said anything to me or asked me what kind of room I booked for and quite frankly since I booked through the app to make it easier I didn’t know I had to double check(which now I know). I get to the room and it was one king size bed. The reason I was so upset and frustrated was because we came with our two little girls. If it would had been my husband and I without the kids I wouldn’t have had a problem if it was one king size bed. But because we had our two babies there was no way 4 of us were going to fit in one bed. Not just that, why not mention it when I checked in that they over booked and they only had rooms with one king size bed. Then, when we go to complain, that’s when we were informed that they had “over booked”. To compensate they could give me a “crib”, I said ok. I was given a playpen, I’m sorry but It is not the same thing, my kid will not go to sleep in that. Trust me I’ve tried. Looks like I will not be booking through Expedia anymore.
Cinthia
Menginap 1 malam pada bulan Mei 2024