Resepsionis

Ulasan untuk Regency Inn & Suites

2 out of 5
Regency Inn & Suites
901 Airport Fwy, Euless, TX

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 106 dari 253 ulasan" "
Penilaian 8 - Bagus. 64 dari 253 ulasan" "
Penilaian 6 - Cukup Baik. 34 dari 253 ulasan" "
Penilaian 4 - Buruk. 27 dari 253 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 253 ulasan" "

8,0/10

Kebersihan

8,6/10

Staf & layanan

7,0/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

MASIEL ESTEFANÍA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Todo bien, ordenado y tranquilo
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 2 Mei 2024
Hi Masiel,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Cukup Baik

Patricia

Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 25 Apr 2024
Hi Patricia,Providing the highest level of hospitality is our number one priority. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Sangat Bagus

marshall

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quite
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 23 Apr 2024
Hi Marshall,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Sangat Buruk

Rishi

Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 12 Mei 2024
Hi Rishi,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Sangat Bagus

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel has undergone renovation recently that makes the interior much nicer. Outside is yet to come, but it is not bad. I've stayed in recently renovated hotels that don't even come close in comfort and cleanliness. Very comfortable room, with working fridge, microwave, and TV. We watched the eclipse from the pool deck, and it was quite quiet and enjoyable. Devita was a standout for service and kindness.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 14 Apr 2024
Hi Brian,Nothing motivates us more than honest words of appreciation. We are happy to know that you noticed the changes we have made. We appreciate your kind words and hope to see you again soon on your future travels.

4/10 Buruk

L

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 14 Apr 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Cukup Baik

Bruce

Bepergian bersama teman
Disukai: Staf & layanan
Terrible breakfast, no hot water for tea, no hot food. No real dishes, only styrofoam.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 11 Apr 2024
Hi Bruce,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Sangat Buruk

Daylon

Menginap 2 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 29 Apr 2024
Hi Daylon,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Sangat Bagus

Christi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sophia CSR pada tanggal 9 Apr 2024
Hi Christi,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Sangat Bagus

Cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was very happy with the room. We checked in after midnight and the clerk said, “You’re late!” He was very friendly and helpful. Would stay again!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sophia CSR pada tanggal 15 Mar 2024
Dear Guest,We appreciate your 5-star review. It gives us great pleasure to know that you found your room satisfactory and that your late-night check-in went well. Regardless of the time of day, our staff aims to offer all of our visitors cordial and helpful service. We look forward to having you return for again another wonderful visit!

10/10 Sangat Bagus

Gayle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Girls Night
I had a friend in from out of town and we had a girls night! After a very late night it was great to come back to a comfy room to gossip and have more girl time. Will absolutely stay here again!!!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 22 Feb 2024
Dear Guest,Thank you so much for your fantastic 10-star review! We're delighted to hear that you and your friend had a wonderful girls' night at our hotel. It's great to know that our comfy rooms added to the enjoyment of your stay. We look forward to hosting you again for more memorable moments!

10/10 Sangat Bagus

juan k

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sophia CSR pada tanggal 9 Feb 2024
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Sangat Bagus

Graciela

Disukai: Kondisi & fasilitas properti
No more opinion
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 29 Jan 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Sangat Bagus

Ansley

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 29 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Sangat Bagus

Margaret

Disukai: Kebersihan, staf & layanan, fasilitas
Clean, quiet and comfortable. Very kind and helpful staff. Felt safe being a woman traveling alone. The carpets, bedding and artwork very outdated, but this is as not a deal breaker. Appreciate a decent place to stay for the price. Would come again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 18 Jan 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 18 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Sangat Bagus

Madison

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everyone was super friendly! 10 out of 10 would recommend to anyone in the area.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 18 Jan 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Our team is looking forward to hosting you again soon!

6/10 Cukup Baik

Marie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 18 Jan 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Buruk

Arthur

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 29 Jan 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Bagus

michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The man at the front desk was so nice and welcoming and I was in the hospitality industry for many many years and so I look for and appreciate these small things. Would go back when in the area simply because of his smile and attitude. Thanks for being so upbeat and welcoming!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 18 Jan 2024
Dear Guest,Our team appreciates your kind words and 4-star rating! We're delighted that our front desk team left a positive impression on you. We strive to provide a warm and welcoming atmosphere, and it's rewarding to know that it was appreciated, especially by someone with extensive experience in the hospitality industry. We look forward to welcoming you back with another smile when you're in the area.

8/10 Bagus

Blake

Tanggapan dari Sophia CSR pada tanggal 9 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Sangat Bagus

Andrew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 9 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Sangat Bagus

Davina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Coming back soon
Front desk workers were so nice and sweet. Definitely coming back soon!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 9 Jan 2024
Dear Guest,A hearty thanks for your review. We're thrilled to hear that our front desk team made a positive impression on you with their kindness and sweetness. Thank you for the wonderful 10-star review! We can't wait to welcome you back soon for another fantastic experience!

10/10 Sangat Bagus

luz

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
it was quiet and nice but the continental breakfast needs some work food was cold , the rooms are big and spacious but a nice small couch setting would be more comfortable and make it better.thank you for a wonderful stay.till next year.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 12 Jan 2024
Dear Guest,Thank you for your positive 5-star rating and for sharing your feedback. We're delighted to hear that you enjoyed the quiet and pleasant ambience. We appreciate your input regarding the continental breakfast and room setup. Rest assured, we'll consider your suggestions to enhance our services. We look forward to welcoming you back next year for another wonderful stay.

4/10 Buruk

Holden

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 1 Jan 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Sangat Bagus

Joe

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 1 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Sangat Bagus

Jason

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I stay at this location often and the staff are friendly, and rooms are always clean.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 18 Des 2023
Dear Guest,Thank you for your stellar 10-star review! We're thrilled to hear that you're a regular guest at our location. It's fantastic to know that our friendly staff and consistently clean rooms have made your stays enjoyable. We truly appreciate your loyalty and look forward to welcoming you back on your next visit.

10/10 Sangat Bagus

Tyrone

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 14 Des 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Sangat Buruk

Bobbie

Bepergian bersama teman
Disukai: Fasilitas
We at Regency every other weekend, but the last few times we have stayed we like to sleep in till around 9:00 which is not late morning. We can gear people in the hall around 7:00 and can’t sleep any later.we will stay at Regency again but hope this gets fixed. Thsnk you Bobbie Dealva
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 14 Des 2023
Dear Guest,We're grateful for your feedback and your loyalty to Regency. Your ongoing support means a lot to us. We acknowledge your concerns regarding morning noise disturbances and assure you that we are committed to resolving this issue for a more peaceful stay. We eagerly anticipate your return and the opportunity to offer you an enhanced experience.

8/10 Bagus

Derek

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a good trip
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 12 Des 2023
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Sangat Bagus

Tammy

Recommend!
Very clean, quiet and would definitely recommend anyone this place!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 12 Des 2023
Dear Guest,Thank you for the fantastic 10-star rating! We're delighted to hear that you found our place very clean and quiet. It's wonderful that you had a positive experience, and we truly appreciate your recommendation. We look forward to welcoming you or anyone you refer back to our establishment in the future!

8/10 Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 11 Des 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Sangat Bagus

Kenneth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It just a Hotel, not much to brag about
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 9 Des 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. Our Team is looking forward to serving you again on your future travels.

8/10 Bagus

Dennis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 9 Des 2023
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bagus

Sylvester, San Antonio

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
We stayed here 1 night for a cowboys game and room was great and quiet but the only issue is the towels in the restroom were dirty.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 6 Des 2023
Dear Guest,Thank you for your 4-star rating and for choosing our hotel for your Cowboys game stay! We're thrilled you enjoyed the great and quiet room. We appreciate your feedback about the towels and will address this promptly to enhance the overall guest experience. We look forward to welcoming you back for another enjoyable stay!

10/10 Sangat Bagus

Javier Antonio

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 21 Des 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Sangat Bagus

Calvin

Disukai: Kebersihan
Prompt and PROFESSIONAL
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 6 Des 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We're thrilled to hear that you found our service prompt and professional. If you have any suggestions for further improvement, feel free to share. We look forward to hosting you again in the future!

6/10 Cukup Baik

Yolanda

Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 20 Des 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Sangat Bagus

Molitoni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quiet and safe
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 29 Nov 2023
Dear Guest,Thank you for your 5-star rating! We're delighted to hear that you found our property quiet and safe. If there's anything specific you enjoyed during your stay, feel free to let us know. We look forward to welcoming you again in the future!

6/10 Cukup Baik

Cynthia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The room was very nice, the staff was lovely, but the amenities (such as breakfast) were lacking.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 29 Nov 2023
Dear Guest,We're glad you enjoyed the nice room and found our staff lovely. We'll take note of your comments about the amenities, including breakfast, and explore ways to enhance that aspect of your experience. We appreciate your insights. Looking forward to hosting you again soon.

10/10 Sangat Bagus

Allen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel recommend
Was great clean and everyone super nice
Menginap 3 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 15 Nov 2023
Dear Guest,Thank you so much for your fantastic 10-star review! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing a clean environment and excellent customer service. We look forward to welcoming you back soon!

10/10 Sangat Bagus

gregory

Menginap 2 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 15 Nov 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Cukup Baik

David

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 24 Nov 2023
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Sangat Bagus

Ken

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel staff was so nice and friendly. Breakfast was provided.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 5 Nov 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff and breakfast. We strive to provide exceptional service to all of our guests. We appreciate your 5/5 star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us and we hope to welcome you back in the future!

6/10 Cukup Baik

Derek

Disukai: Kebersihan, staf & layanan
They must have been short staffed because my room never got cleaned and I was gone 2 whole days. Had to go get my own towels because they didn't replace my old ones.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 2 Nov 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Bargain but not clean
It was very obvious the bedspread AND the blanket below weren't cleaned. There was food stuck to them. Also, a wad of hair came out of an unused towel (not a single hair, a clump that fell out into the bathtub).
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 31 Okt 2023
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

10/10 Sangat Bagus

thomas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 31 Okt 2023
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Sangat Buruk

Kevin

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
It took me 20 minutes and trying three rooms to enter my room because they couldn’t get the door open. Once I entered I couldn’t leave because I would be locked out. Very old and cheap furniture. Air conditioning make loud sound that I can’t sleep. Room should have been $50 not $130 a night.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 31 Okt 2023
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We're actively addressing the door and furniture issues to enhance guest satisfaction. Our team is also working on resolving the air conditioning noise. We understand your concerns, and we hope to have the opportunity to provide a more positive experience in the future.

6/10 Cukup Baik

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The owners were very nice and the service outstanding. Everything was clean and serviceable. It was just what we needed for our unexpected layover in Dallas.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 31 Okt 2023
Dear Guest,We're glad to hear you found our owners nice, service outstanding, and the facilities clean and serviceable during your unexpected layover in Dallas. If there's anything specific you think we could improve to enhance your experience, we'd appreciate your feedback. Looking forward to hosting you again soon!

6/10 Cukup Baik

Kelley

Bepergian bersama keluarga
It was fine.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sophia CSR pada tanggal 31 Okt 2023
Dear Guest,Appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.