Booked two rooms ahead, one for my wife ans me, and the other for two granddaughters ages 11 and 14 and their aging aunt. When we arrived, were asked if it would be okay if the rooms were on separate floors. Of course I said no. Then, after staring at her computer screen for a couple of minutes, she said they could get us on the same floor but not close together. I had no choice to accept even this was not what we paid for while booking. Then I got another surprise when we got off the elevator on our floor. The two rooms were, literally, on opposite sides of the building! As far away from the elevators as you could get, in both directions! I asked why the rooms were not placed next to each other since we booked them as a family and I just got a blank look. I asked her if she understood that I had young granddaughters and an old lady in one room and got another blank look. This is why they shouldn’t hire kids to work the front desk. We will NEVER go back there again.
