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Reviews of Ayres Hotel Fountain Valley

3 out of 5
Ayres Hotel Fountain Valley
17550 Brookhurst Street, Fountain Valley, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 834 out of 1061 reviews" "
Rating 8 - Good. 169 out of 1061 reviews" "
Rating 6 - Okay. 31 out of 1061 reviews" "
Rating 4 - Poor. 14 out of 1061 reviews" "
Rating 2 - Terrible. 13 out of 1061 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area. Great complimentary breakfast. Spacious and clean room and bathroom. Lovely reception area.
Stayed 1 night in May 2024

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and quiet. Staff and service were excellent.
Stayed 4 nights in May 2024

10/10 Excellent

Zuberi

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 2 nights in May 2024

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. Quiet and clean.
Stayed 2 nights in May 2024

4/10 Poor

Carolina S.

Travelled with family
Disliked: Cleanliness, amenities
When we entered our hotel room it was dirty. Bathroom smelled that somebody used it . Wastebasket was full . Hair on pillows and blankets. Wanted a new blanket and they gave me a mattress topper . Staff nice but not experienced . Breakfast very sad . You pay for location . Mattress a nightmare . I don’t usually write these kinds of reviews but I just expect more if I pay over 200 dollars for the room . Romm wise and staff wise.
Stayed 2 nights in May 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Fatima

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel with free parking and quiet neighborhood. Right next to the highway so very convenient.
Stayed 7 nights in May 2024

10/10 Excellent

Elizabeth, San Pedro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like my bathroom. They gave a handicapped bathroom which by the way, i didn't requested it!!! A little observation: your company didn't offers any scencial items, like hair cap, or travel toothpaste, q tips etc, etc.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear Elizabeth,Thank you for taking the time to share feedback based on your recent stay with us! While we're delighted to receive your 5-star rating, we're also saddened to learn that your experience did not meet your expectations entirely.Upon reviewing your reservation, we saw that the room type booked through Expedia was an ADA accessible guest room. We apologize for any inconvenience this may have caused, as we understand that this may not have been your preference. Our goal is to ensure that every guest feels comfortable, so please don't hesitate to communicate any special requests to our team in the future, and we'll do our best to accommodate your needs. Regarding the absence of essential items, such as hair caps, travel toothpaste, and Q-tips, please know that these are always available at our front desk.We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for an exceptional stay should your travels bring you to the area again.Sincerely, John Mathews General Manager

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
This was a great place to stay-- they just need to change their selection of what;s on the tv in the breakfast room.Highly inappropriate and not family friendly. I mentioned it to someone there and they didn't get it and didn't change station.
Stayed 1 night in Apr 2024

8/10 Good

Nhi, GLENDALE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with nice amenities. Room was decent sized and bed was comfy. Couch was a pull out bed, so the kids had their own space. Plenty of options for storage. Microwave and fridge provided. Restaurant on site that also provides the continental breakfast. Would definitely stay again.
Stayed 2 nights in May 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Dear David, Thank you for taking the time to rate your recent stay! Although we wish you had an exceptional experience, we appreciate your feedback and hope to have the chance to welcome you back for a 5-star visit soon. Sincerely, John MathewsGeneral Manager

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. The breakfast every day was so good. The rooms were spacious and clean.
Stayed 3 nights in May 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and the rooms are beautiful!
Stayed 2 nights in May 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room! Very clean and comfortable. Thank you!
Stayed 3 nights in Feb 2024

10/10 Excellent

Darla, Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 3 nights in Apr 2024

10/10 Excellent

Yvette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights for a work trip. The staff was excellent, bed was comfortable and room was clean. Area is quiet and near the hwy.
Stayed 2 nights in Apr 2024

8/10 Good

MarkGlelia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area close to beach definitely will be staying there next time.
Stayed 2 nights in Apr 2024

8/10 Good

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, safe, friendly staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Connie, Coquitlam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice breakfast options, friendly staff and convenient location to beach towns and L.A.
Stayed 5 nights in Apr 2024

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Ann Marie

Stayed 7 nights in Apr 2024

10/10 Excellent

RADHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and has a restaurant.
Stayed 1 night in Apr 2024

8/10 Good

ThuVan

Stayed 4 nights in Apr 2024

10/10 Excellent

Tayana

Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean hotel and easy access to the freeway. Easy parking as well. Felt safe staying there.
Stayed 2 nights in Apr 2024

8/10 Good

Ronald

Stayed 4 nights in Apr 2024

10/10 Excellent

Viet, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and parking
Stayed 3 nights in Apr 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Quiet. Clean. Nice people! Nice place!
Stayed 3 nights in Apr 2024

10/10 Excellent

Vily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Kyle

Stayed 2 nights in Jan 2024

10/10 Excellent

Norie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Vily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe , convenient, quiet,
Stayed 2 nights in Apr 2024

10/10 Excellent

Madasamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
I like that parking is free here.
Stayed 2 nights in Apr 2024

10/10 Excellent

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spoons was awesome and breakfast was great too
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness and cheerful staff. 😊
Stayed 1 night in Apr 2024

10/10 Excellent

Khoi

Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dawnette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars! Beautifully decorated, conveniently located, comfortable beds, huge bath tub, and it had that brand new car smell making this property feel super clean! We will definitely book again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good, the room was very clean and comfortable. Breakfast is included and it is good food. Quiet hotel.
Stayed 2 nights in Mar 2024

8/10 Good

jackie

Liked: Cleanliness, staff & service, property conditions & facilities
No more Tesla chargers, they changed to something that doesn’t work. The only reason I came back to this hotel is the charger, I don’t think I will stay here again.
Response from General Manager on 5 Apr 2024
Dear Jackie, Thank you for providing feedback based on your recent stay. I sincerely apologize for any inconvenience you may be facing with our electric vehicle charging system. The system we have in place offers the option to either download the phone app or use the program as a guest, which does not require you to sign in. We understand the importance of providing functional charging options and regret any frustration this process may have caused. Your feedback is valuable, and we will do our best to better assist future guests with navigating our system. Please let our team know if you are ever in need of further assistance. We hope to have the opportunity to welcome you back for the 5-star accommodations you are most familiar with sometime soon. Sincerely, John Mathews General Manager

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I frequent this hotel when staying in the LA/OC area and they are always top notch. The staff are friendly and accommodating, rooms are always clean and in order, breakfast is always tasty. It is a great experience to stay here every time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ullanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Clean and comfortable, staff are attentive and friendly. Breakfast is the usual hotel setup but the staff are really attentive- she made the eggs fresh, and added extra items like French Toast. Close to the highway, a giant mall and Newport Beach which was perfect for us.
Stayed 2 nights in Mar 2024

8/10 Good

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for where we needed to be. Loved the breakfast but wished it had a little more variety.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great services.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to come back for a work trip and I knew I had to come back to this hotel. The staff is wonderful and friendly.
Stayed 2 nights in Mar 2024