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Ulasan untuk Clarion Hotel & Suites Convention Center Fredericksburg

2.5 out of 5
Clarion Hotel & Suites Convention Center Fredericksburg
2801 Plank Road, Building B, Fredericksburg, VA

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 26 dari 97 ulasan" "
Penilaian 8 - Bagus. 28 dari 97 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 97 ulasan" "
Penilaian 4 - Buruk. 17 dari 97 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 97 ulasan" "

7,2/10

Kebersihan

7,2/10

Staf & layanan

4,8/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

5,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Tory

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas
There was no free breakfast offered as promised on the Expedia site due to renovation work going on at the property. Our room was fairly clean minus a string of dental floss on the bathroom floor. The carpet in our room was very old. I can see why they are renovating.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Management pada tanggal 22 Jun 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

4/10 Buruk

John

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The property was poorly maintained. The AC system was not working properly.The Bed frames were squeaky. There was a lack of soaps and conditioner in the baths We were promised breakfast but there was none served
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Management pada tanggal 22 Jun 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

10/10 Sangat Bagus

Gerald

Menginap 1 malam pada bulan Mei 2022

4/10 Buruk

Phyllis

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The beds were extremely uncomfortable. There was no box spring and the mattress was thin. It felt like we were sleeping on a board. It advertised a free continental breakfast and all there was was "old" coffee. I understand part of it was being remodeled, but the stay was unacceptable.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Management pada tanggal 22 Jun 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

4/10 Buruk

Brendan

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Run down property with no working elevators, all amenities were closed. Dirty, musty smell throughout and bed bugs.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Mandy pada tanggal 18 Mei 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed Clarion Hotel and Conference Center

2/10 Sangat Buruk

Sharon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Can’t believe this property was listed; thought you had hotel standards. No working elevators, air did not work, show pictures of the disrepair. Should state accurate info.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Management pada tanggal 18 Mei 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

8/10 Bagus

Beth

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2022

2/10 Sangat Buruk

Daniel

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
My daughter had to change her room twice because it was not clean, the balcony door did not lock and there was black mold visible. Also it was being remodeled and the elevators were out of service. There was no mention of this remodel being in progress when I made our reservation. We did not stay for the second night were told that we would have to get our refund from Expedia. Which we expect will happen.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Management pada tanggal 22 Jun 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

4/10 Buruk

Franklin

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I hate to give a bad review but if the shoe fits wear it. Upon check in I was greeted witg a very friendly young lady but I was not aware that expedia said my check out time was noon and I wasn't informed at check in that it was actually 11am. I had staff knocking on the door at 9am 10am prior to checking out. Felt we were being given the bums rush to get a call at 11:10 that we were over due for check out and we were rushed to get out. They took a $100.00 incidentals charge on my card and was told it would be credited next day upon checking out. Not the case. I was told 5 to 7 days. Avoid if possible.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Mandy pada tanggal 9 Mei 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

10/10 Sangat Bagus

Queen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2022
Tanggapan dari Mandy pada tanggal 9 Mei 2022
Thank you

4/10 Buruk

Amy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Convenient to I95 interstate, restaurants and gas stations. Hotel is old, smelled bad, and just not clean. Hopefully they will renovate.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 3 Mei 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

6/10 Cukup Baik

Jack

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I smelled smoke as soon as i walked into the room. Also I was hearing conversations in the hallway several times throughout the night. You would think if there were conversations, people would at least talk quietly. I did not get a good feeling.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 3 Mei 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

8/10 Bagus

michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
ciose to everything
Menginap 1 malam pada bulan April 2022
Tanggapan dari Mandy pada tanggal 28 Apr 2022
Thank you for your feedback

8/10 Bagus

michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
nice
Menginap 6 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 29 Apr 2022
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We are looking forward to welcome you back soon

6/10 Cukup Baik

James

Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Older Clarion. I’ve had good experiences with other Clarions. It needs an updating. Seems older and not maintained as it should be. There were only about 10 cars there but the room assigned was about as far from the lobby as possible. Had to actually drive from lobby to rear of aacility, then to the farthest room down the hall. Seemed silly to get tucked away with so many rooms open. Restaurant closed. No breakfast offered.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 13 Apr 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

2/10 Sangat Buruk

Nathalie

Menginap 1 malam pada bulan April 2022
Tanggapan dari Mandy pada tanggal 13 Apr 2022
We appreciate your feedback!

4/10 Buruk

Rochelle

Bepergian dalam rombongan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Clarion Mgt pada tanggal 8 Apr 2022
Thank you for your feedback. We regret to hear that your stay didn't meet your expectations. The hotel is currently undergoing a full renovation. We hope to welcome you back once the renovations have been completed

8/10 Bagus

Kathy

Disukai: Kenyamanan kamar
Fire alarm went off at 430 am. I was standing outside in my nightgown by myself. No fire engines no one coming around to say it was a false alarm. Tried calling the desk no answer. The outside door did not close properly. You had to pull it closed. The parking lot is terrible needs to be resurfaced. The location of this hotel is perfect. I don’t understand why you don’t maintain it.
Menginap 1 malam pada bulan Januari 2022

2/10 Sangat Buruk

Vikram

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Smoke and mirrors, lobby is about the only thing that’s fairly nice Had to walk thru construction site hallway to get to room from lobby Room old and very outdated, mattress was old and uncomfortable Bathroom wasn’t clean at all, hair on toilet seat, toilet wasn’t clean Crazy price for a room after a winter storm in this dump of a place Brown water coming out of shower Walls,ceiling, shower stall cracked. Tub leaning towards wall Room next to mechanical room or chiller, noise all night Flickering lights in bathroom Place should be closed during construction or torn down
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Management pada tanggal 26 Jan 2022
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel will undergo a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed

8/10 Bagus

Jeffrey

Tidak Disukai: Kenyamanan kamar
No Snow Removed Noisy Heat Doors Slamming all night Bath tub dirty Beds Hard
Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Richard

Menginap 1 malam pada bulan Desember 2021

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
In transition
Hotel was in transition. We had stayed there several years ago and had a good stay. Expecting the same, we found it almost completely closed. This large conference center hotel was empty. We did not see anyone but the desk clerk. Most areas were dark. Our room was clean but the bed and bedding were poor.
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Management pada tanggal 27 Des 2021
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel will undergo a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed Sincerely, Management Clarion Hotel and Conference Cente

8/10 Bagus

Jeffrey D

Traveler bisnis
Disukai: Staf & layanan
Considering we are still in Covid, things were ok.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Management pada tanggal 8 Nov 2021
Thank you for taking the time to send us your feedback. We appreciate your understanding during this hard time of labor shortage and the pandemic. We are thrilled to announce that the hotel will undergo a full renovation which will allow us to provide the very best hotel experience to our valued guest. We hope we will have a chance to welcome you back in the near future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2021
Tanggapan dari Mandy pada tanggal 30 Okt 2021
Thank you for the feedback.

8/10 Bagus

Mark

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was fine. Not bad, not great
Menginap 1 malam pada bulan September 2021
Tanggapan dari Mandy pada tanggal 2 Okt 2021
Thank you for the feedback

4/10 Buruk

Tamra

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2021
Tanggapan dari Management pada tanggal 8 Nov 2021
Thank you for taking the time to send us your feedback. We are thrilled to announce that the hotel will undergo a full renovation which will allow us to provide the very best hotel experience to our valued guest. We hope we will have a chance to welcome you back in the near future.

8/10 Bagus

Renelda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stay was good. Front desk staff was pleasant and accommodating. I thought it had Continental Breakfast. However they had a “grab bag” which was very nutritional. They were short on staff and you had to change your own linens. Due to pandemic was cause of cut back on service. OVERALL IT WAS A GREAT VISIT THERE AND FRONT DESK RECEPTIONIST DID ALL SHE COULD TO MAKE US COMFORTABLE. I WOULD GO AGAIN. We are 86 and I have no complaints. A quiet place to celebrate our 66 Wedding Anniversary. We would go again. Rev. Dr. Daniel L. & Renelda E. Brown
Menginap 3 malam pada bulan September 2021
Tanggapan dari Management pada tanggal 8 Nov 2021
Thank you for taking the time to send us your feedback. We appreciate your understanding during this hard time of labor shortage and the pandemic. We are thrilled to announce that the hotel will undergo a full renovation which will allow us to provide the very best hotel experience to our valued guest. We hope we will have a chance to welcome you back in the near future.

10/10 Sangat Bagus

Dudley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
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Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Management pada tanggal 1 Sep 2021
Thank you the feedback

2/10 Sangat Buruk

kathleen

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel is not good for handicap at all! It’s filthy and can’t believe I paid to sleep there! The beds are awful and poor 89 year father had to walk up stairs and through long hallways. I will no longer use hotels.com!!!
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Management pada tanggal 1 Sep 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Hotel stay for one night was too expensive. Air conditioner never gotten cool in room stayed 75 when thermostat was set on 68. No breakfast or coffee. Refreshments. Hotel needs upgrades.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Management pada tanggal 1 Sep 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The cleanliness & quiet.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Management pada tanggal 19 Agu 2021
Thank you for your feedback. We are looking forward to welcome you back in the near future

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Found condom in room, moved rooms. Had hornets in room and ac broken. Pool was unopen and disqusting. Hotel is a 60 dollar a night hotel charging over double that.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari Management pada tanggal 19 Agu 2021
We regret to hear that your stay did not meet your expectations. We have forwarded your comments to the hotel management. Thank you for addressing your concerns. We will ensure this will not happen again in the future

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
The front desk was rude during check-in and upset I wanted to pay cash for the room, although I made the reservation with a credit card guarantee. I paid cash for the room at check out. The hotel not only also charged the credit card - they charged it twice. Furthermore, they charged the credit card $25 for incidentals. I called the hotel front desk, after finding the correct phone number online. The phone number printed on the hotel folio is wrong. The front desk mentioned a manager would have to call me back to address my questions. “Kerri” also mentioned the $25 incidental fee is hidden in the fine print and I would just have to get over it. I have business travelled the world for over 30 years, never has an incidental charge been applied to me without my informed consent. Please note I will inform the organizers of this national professional organization that hosted the conference of the unprofessional behavior or this hotel in the Clarion brand.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari mandy pada tanggal 10 Agu 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property is in a great location but is badly worn. The first room I was assigned had a broken AC so I asked to be relocated. That involved a lot of luggage toting as it is a large property built in a rectangle around a courtyard. Had to return to the lobby, which was exactly at the farthest point in the hotel from the bad room. Asked the next room to be nearer to the lobby but it was still a fair distance. The elevator was almost as far from the lobby so I hauled my luggage up and down stairs instead. (It is technically accessible, but I wouldn’t stay here if I needed an elevator.) The bed’s mattress was all springs and the linens were thin and spare. On a positive, the AC worked very well once I turned it on. Last, the hotel is still in full COVID mode, with limited cleaning frequency and grab-and-go breakfast bags, despite many others being closer to normal.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari mandy pada tanggal 10 Agu 2021
thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Needs remodeling.
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari Management pada tanggal 16 Jul 2021
Thank you for your feedback.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don’t stay here
My boyfriend and I book this hotel for us and our kids. I would not recommend anyone to stay here. The service was horrible. The front Dess attend it was very rude it had an attitude. Our door keys didn’t work and when we got a replacement door key those wouldn’t work either. We ended up just leaving and booking another hotel and we still haven’t received our refund.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 2 Jul 2021
We regret to hear that your stay didn't meet your expectations. We apologize for the room keys not working. We hope to have aa chance to welcome you back in the future

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The hotel is in need of remodeling. The carpet in our room had numerous stains and the TV was small compared to other hotels we stayed at in past week. The bathtub/shower was small but had two different areas with own sinks which was nice. The hallways had a very bad musty smell. The breakfast they advertised was a”bagged breakfast” with juice, orange, muffin, protein bar with coffee available. Had I known this I would not have chosen this hotel. They need to advertise correctly what their breakfast is. All the hotels I have stayed at lately had open breakfast bars with eggs, waffles etc. I do not recommend this hotel but the staff were nice.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 2 Jul 2021
Thank you for your feedback. We look forward to welcome you back in the future

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Juni 2021
Tanggapan dari . pada tanggal 6 Jul 2021
Thank you for the feed back

4/10 Buruk

Jennifer

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Mandy pada tanggal 21 Jun 2021
Thank you for your feedback. We regret to hear that your stay did not meet your expectations. We have addressed your concerns and will make the necessary improvements to ensure this will not happen again in the future. We are looking forward to welcome you back in the near future.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Left my wallet on the desk for a second and it went missing
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 20 Jun 2021
Thank you for your feedback. Since we have not received a report of your missing wallet, please contact the hotel front desk to log with Lost & Found department

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nothing
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 20 Jun 2021
Thank you for your feedback. We regret to hear that your stay did not meet your expectations. Please contact the front desk at the hotel to let us know how we can better your needs

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Check-in
Clean and nice the only thing I would want more is a larger TV.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 18 Jun 2021
Thank you for your feedback. We are looking forward to welcome you back in the near future

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lobby is beautiful, lavishly decorated making one eager to open the door to their room in hopes of enjoying similar lavishness on a smaller scale only to be greeted by peeling wallpaper, a non functioning ac unit,a broken floor lamp, dated bedspreads, dated looking room and a big big feeling of regret having paid so ridiculously much for a room that is akin to a motel 6 at best!
Menginap 2 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 18 Jun 2021
Thank you for your feedback. We regret to hear that your stay didn't meet your expectations. We are thrilled to announce that the hotel will undergo a full renovation starting this year. We hope to have a chance to welcome you back after the renovation.

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Had a room on the 3rd floor only to find there was no working elevator.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Management pada tanggal 13 Jun 2021
Thank you for your feedback. We regret to hear that your stay didn't meet your expectations. We apologize for the inconvenience this may have cause you. The elevator has been repaired. We hope to have a chance to welcome you back in the near future.

8/10 Bagus

Brian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Business Trip
I was there 1 night for business. It was a fine hotel and was clean. Service was good. My only complaint was the bright parking lot lights and not blackout curtains so I didn’t sleep well.
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Management pada tanggal 29 Mei 2021
Thank you four your feedback, We are looking forward to welcome you back in the near future

10/10 Sangat Bagus

Cathleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I stayed in the same exact room that i stayed in for the very first time 9 years ago. It looked exactly the same, and it made me feel very relaxed and comfortable. Hotel staff are very friendly!
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Management pada tanggal 27 Mei 2021
Thank you for your feedback. We are looking forward to welcome you back in the near future

6/10 Cukup Baik

Kate

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Elevators long way off from lobby Long hallway in convention center before hotel rooms Definitely not easy when you have MS
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Management pada tanggal 22 Mei 2021
Thank you for your feedback. We rergret to hear that the location of your guest room did not meet your expectation. Prior to your next visit, please let our front desk know the preference of the location of your guest room. Looking forward to welcome you back in the near future.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We just used this hotel to sleep overnight after attending a wedding nearby. The only staff we met was the lady at the front desk who was very busy but checked us in fairly quickly. The room was clean and quiet.
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Management pada tanggal 22 Mei 2021
Thank you for your feedback. We are looking forward to welcome you back in the near future.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Hotel and room needs some updates. Did like the balcony.
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Management pada tanggal 18 Mei 2021
Thank you for your feedback. We are looking forward to welcome you back in the near future

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was racist felt really uncomfortable
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Management pada tanggal 18 Mei 2021
We regret to hear that you didn't feel comfortable during your stay. Please contact management at the hotel in case you would like to follow up further on your experience.