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"If it’s on an overnighter then it’s not bad but if you’re traveling with family and friends and looking for peace of mind and service then this is not the hotel for you. We were quite disappointed with the service and amenities of the hotel especially in such a beautiful country city. We were 2 families travelling in town for 2 days for site seeing and catch up with family. We checked in and the hotel rooms was very tired and quite small with bits of the decoration and parts of the wall was falling apart. I would say the breakfast was the highlight with different dishes offered each day and the self serve coffee station was a nice touch but that’s where it all ends. The staff didn’t speak English at all so trying to get information is hard. The securities of the hotel is not the greatest either where there is no safe in the room and they advise you to put your valuables at the front desk. When you leave each day you have to leave your room keys at the front desk which is a inconvenience and doesn’t give you a sense of security because everything is essentially in your room and to have to pick up the keys again afterwards is such a inconvenience. The mini fridge inside the room is also switched off when you arrive so be sure to switch it on and have it running before you put any drinks inside. Additionally with the rooms so small if you’re looking for a place to have a drink in the lobby there is no common area for you to hangout. They have a sign posted to not stay in lobby."

"From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended."

"Great for families ! Would come again !"

"Wish had a microwave! "

"The room smelt very badly of stale smoke. We booked a standard room, but didn’t realise that this would be “smoking” (maybe this is normal in Japan and it was our mistake?). But it was a terrible experience. Would not recommend this place at all. "

"very old rooms, hard bed"

"If you are a tourist, this place is only accessible by taxi. If you want to take the bus, make sure you do not have luggage as the city busses are very small. The onsen is really the highlight of the place. "

"Onsen felt like it wasn't real onsen and all the baths were lukewarm and not hot. Room was non smoking but smelt like cigarettes real bad like somebody was just here a day ago chain smoking. Actually bought room deodorizer for cigarettes and left it there. Parking was infested with weeds that sticks to your clothes took me 20 min to remove. Meal was part of the reservation but that wasnt communicated clearly to me. They ended up calling me asking me if im coming down for dinner twice even when i told them i dont need meal since already had plans. Not a big deal but stay tax could only be paid in cash. Out of all the hotels i stayed at japan this place is the only place that said cash only. I wonder what they would have said if i told them i dont have cash. With that in mind i dont think they were being truthful and was just being lazy. The hotel seems like it has some history but the proper investment is not being made. Could be better if they have the right mindset. "

"It is too overpriced, very old and cleaning room is lazy! Two day night stays for 350000 yen with no breakfast? However, it is Dec 27 and 28 ! I expected better! "