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"Staffs are nice & friendly Lobby & hallways are clean & nice Room is very bad looking not meeting the hotel standard, I will consider that is motel Towel & shower curtain look very gross & dirty very old, toilet looks dirty & tank handle is broken Fridge is definitely gross, i don’t dare to put my food in used the fridge, smells & dirty Internet is very poor connection when i have to work on my computer Overall with the price I pay, i can’t complaint too much. "

"Room was well-kept and well-supplied. Toilet was clean n functional. Drinking water was ample. The AC n ventilation were awesome. Staff was the BEST. The staff is the MAIN REASON why wife and I had a great time. EVERYONE was warm and helpful. But the VERY BEST among the staff were ISMAIL (the bellman) and ARLYN (the service manager at the breakfast buffet). Wife and I had been to many countries and had stayed in numerous hotels. Ismail and Arlyn rank among the FRIENDLIEST and MOST HELPFUL people we had encountered. Ismail drove us to Gadong Night Market and gave us a lot of tips. Each time we see him, he always saw to it that our needs are met. He took care of our luggage with a smile on his face. Arlyn regularly came to our table during breakfast to check on us and ask us if there is anything we need. Her supporting staff were hardworking and courteous. There is one thing though that I need the hotel to WATCH OUT for. I noticed one time that there were 2 old men who were coughing in front of the food without covering their mouths. I know this is NOT the fault of the hotel but I did want to eat anymore the food at which those 2 old men coughed. Still, we had a GREAT TIME. I shall recommend Radisson to my family n friends. THANK YOU. "

"There is no free airport shuttle service despite still being advertised, it was discontinued last year and now costs a minimum of $15. Additionally during my stay the pool was out of order and there was no hot water in the room. The staff were friendly but overall the hotel is pretty dirty with mould in the bathroom, it needs a good clean and to be taken better care of. "

"Lovely new-looking room with great amenities, shower was hot with strong water pressure. The hotel is on a quiet side street and I hardly heard any other guests. The staff were very welcoming and a small issue I had with the iron in my room was resolved within minutes. My only tiny ask would be that they provide a room service menu in the room! "