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Ulasan untuk Residence Inn by Marriott Gaithersburg Washingtonian Center

3 out of 5
Residence Inn by Marriott Gaithersburg Washingtonian Center
9721 Washingtonian Blvd, Gaithersburg, MD

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 192 dari 338 ulasan" "
Penilaian 8 - Bagus. 87 dari 338 ulasan" "
Penilaian 6 - Cukup Baik. 33 dari 338 ulasan" "
Penilaian 4 - Buruk. 14 dari 338 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 338 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Abhilash

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Very nice place to stay. The room was fully stocked with the utensils needed in the kitchen and complimentary grocery shopping was also offered. Hotel stall was very friendly and breakfast was good. There is target close by and a good play area for kids nearby.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Residence Inn Gaithersburg Management Team pada tanggal 29 Apr 2024
Abhilash,Thank you for sharing your feedback with us and for being a valued Marriott Bonvoy member.We are dedicated to make each guest’s stay unique and memorable. We are pleased that you have enjoyed your stay at the Residence Inn Gaithersburg.We look forward to welcoming you back soon. Respectfully,

8/10 Bagus

Michele

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Residence Inn Gaithersburg Team pada tanggal 29 Apr 2024
Michele,Thank you for sharing your feedback with us and for being a valued Marriott Bonvoy member.We are dedicated to make each guest’s stay unique and memorable. We are pleased that you have enjoyed your stay at the Residence Inn Gaithersburg.We look forward to welcoming you back soon.Respectfully,

10/10 Sangat Bagus

Tara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a great stay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Residence Inn Gaithersburg pada tanggal 14 Apr 2024
Tara, Thank you for sharing your feedback with us.We are dedicated to make each guest’s stay unique and memorable. We are pleased that you have enjoyed your stay at the Residence Inn Gaithersburg.We look forward to welcoming you back soon.

6/10 Cukup Baik

Wendy

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Brittanae R. pada tanggal 11 Apr 2024
Hi Wendy,Thank you for your feedback. We look forward to seeing you again soon.

8/10 Bagus

Stephanie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel met our need. It was a very pleasant stay.
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Residence Inn Gaithersburg pada tanggal 28 Mar 2024
Dear Stephanie,Thank you for sharing your feedback with us.We are dedicated to make each guest’s stay unique and memorable. We are pleased that you have enjoyed your stay at the Residence Inn Gaithersburg.We look forward to welcoming you back soon.

10/10 Sangat Bagus

Ronald Lee III

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Januari 2024
Tanggapan dari Brittanae R. pada tanggal 22 Jan 2024
Thank you for your feedback Ronald! We look forward to seeing you soon :)

2/10 Sangat Buruk

Lisa

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Mice - don’t stay here!
First, let me say that the staff at the front desk were all very polite and accommodating. The issues that I had were with the hotel itself. I stayed for four nights as I have recently relocated to the area. The television was broken in the bedroom of my suite; there was trash piled up in the hallways every night; and there were also people hanging out around the doors smoking, cursing, and essentially just loitering. I had to change rooms twice due to broken door locks. On my last night there, there was a mouse in my room!! The desk clerk was very nice. She apologized and moved me to a different building. While that building was clean and free of bags of trash in the hallways, the bed was itchy! I left there at 2:30am in my pajamas. I went and checked into the Marriott instead. It was one of the worst hotel stays that I’ve ever had. I am Marriott brand loyal, because I know what I’m going to get - USUALLY. But not this time, this place should be closed, fumigated, renovated, and turned back into a Residence Inn, because right now it’s functioning more like a cheap motel. I really hate to leave bad reviews, but my experience was really awful. I wouldn’t advise staying here.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Brittanae R. pada tanggal 22 Jan 2024
Dear Lisa,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping department and leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

4/10 Buruk

Amy

Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tv screen had big scratches all over it house keeping really domt check to see if you need anything day by day several employees that work the front desk were very rude terrible customer service not friendly at all
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Brittanae R. pada tanggal 13 Jan 2024
Hi Amy, Thank you for taking the time to let us know about your experience while staying with us. Your experience of Residence Inn Gaithersburg is below our standard. You extend your reservation daily and our housekeeping staff and front desk always asks if you would like service and you decline. We are always here to assist you, if there is anything I could do for you to make your stay better please stop by the desk Ill be more than happy to help.

10/10 Sangat Bagus

Knycoe

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Brittanae R. pada tanggal 13 Jan 2024
Hi Knycoe, On behalf of the entire hotel team, I want to thank you for sharing your feedback!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

2/10 Sangat Buruk

Diana

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
Uncomfortable rooms with limited towels, toiletries, and light fixtures -- too much light with some and not enough with others. Bathroom faucet was splattering all over the place. Do not recommend. Over $600 for 3 nights.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Brittanae R. pada tanggal 13 Jan 2024
Hi Diana,Thank you for sharing your feedback!

6/10 Cukup Baik

michael

Disukai: Staf & layanan
A poor room layout puts the HVAC ducts 2 feet from the bed. Very loud cycling on and off during the night.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari ZAhmed pada tanggal 28 Des 2023
Dear Michael, thank you so much for staying with us and provding the feedback in regards to the AC placement. It has been shared with the appropriate Managers for review.

10/10 Sangat Bagus

Mario

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Great hotel - a bit outdated/ needs some upgrades and maintenance
Menginap 28 malam pada bulan November 2023
Tanggapan dari ZAhmed pada tanggal 28 Des 2023
Dear Mario, thank you so much for letting us know that you enjoyed your stay with us at Residence Inn Gaithersburg.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 14 malam pada bulan November 2023
Tanggapan dari Zahmed pada tanggal 28 Des 2023
Dear Michael, thank you letting us know that you had a great stay with us at Residence Inn Gaithersburg.

8/10 Bagus

Javier

Menginap 2 malam pada bulan November 2023
Tanggapan dari ZAhmed pada tanggal 28 Des 2023
Dear Javier, thank you for your feedback.

8/10 Bagus

Shoghik, Bikfaya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Everything was ok bit the heating system is ver noisy
Menginap 9 malam pada bulan November 2023
Tanggapan dari ZAhmed pada tanggal 29 Nov 2023
Dear Shighik, Thank you for letting us know about the heating system noise. Your feedback already shared with Chief Engineer to address the issue immediately.Thank you

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
a pleasant stay
Menginap 1 malam pada bulan November 2023
Tanggapan dari ZAhmed pada tanggal 9 Nov 2023
Dear Michael, We are gad to hear that you had a pleasant and enjoyable stay with us at Residence Inn Gaithersburg.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great- recommend
We like it here. Everyone has been friendly and accommodating. We kept extending our stay and we would stay here again.
Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari ZAhmed pada tanggal 6 Nov 2023
Thank you so much for letting us know that you had a great stay with us!

10/10 Sangat Bagus

Mario

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good area
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari ZAhmed pada tanggal 29 Okt 2023
Dear Mario, Thank you for letting us know that you had a great stay.

10/10 Sangat Bagus

Muriel

Menginap 7 malam pada bulan Oktober 2023
Tanggapan dari ZAhmed pada tanggal 29 Okt 2023
Dear Muriel, we are glad to hear that you had a great stay with us at Residence Inn Gaithersburg.

10/10 Sangat Bagus

Hayya

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari ZAhmed pada tanggal 6 Nov 2023
Dear Hayya, We are glad to hear that you had a great stay with us.

8/10 Bagus

Kathy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari ZAhmed pada tanggal 12 Okt 2023
Dear Kathy, Thank you for letting us know that you enjoyed your stay. We look forward to your next visit.

8/10 Bagus

Amira

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
I had a very nice and comfortable stay.
Menginap 1 malam pada bulan September 2023
Tanggapan dari ZAhmed pada tanggal 2 Okt 2023
Dear Amira, Thank you for letting us know that you enjoyed your stay and we look forward to seeing you again.

8/10 Bagus

Gilberto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 15 malam pada bulan September 2023
Tanggapan dari ZAhmed pada tanggal 21 Sep 2023
Dear Gilberto, Thank you so much for letting us know that you enjoyed your stay.

10/10 Sangat Bagus

Wounded

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 12 malam pada bulan Agustus 2023
Tanggapan dari ZAhmed pada tanggal 19 Sep 2023
Thank you so much for letting us know that you had a great stay with us at Residence Inn Gaithersburg.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
I was woken up my banging against the wall at 8 am due to maintenance working outside my room directly against the wall of the bedroom.
Menginap 1 malam pada bulan September 2023
Tanggapan dari ZAhmed pada tanggal 19 Sep 2023
Dear Anonymous, I can't imagine what you must have felt so early in the morning hearing the noise. Please accept my sincere apology for any inconvenience this may have caused.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Like Having My Own Apartment
Very nice room and hotel. Excellent staff and services. Good breakfast included each morning. Great location. Wonderful experience. Felt very comfortable, like it was my own apartment.
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari ZAhmed pada tanggal 19 Sep 2023
We are glad to hear that you loved our hotel and the location. Hope to see you soon again!

8/10 Bagus

Charlotte

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoyed the stay, amnesties were as advertised and it was comfortable enough.
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari ZAhmed pada tanggal 19 Sep 2023
Dear Charlotte, Thank you for letting us know that you enjoyed your stay. We look forward to seeing you again.

8/10 Bagus

Charlotte

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property provided the right amenities that I needed to make my stay a good one.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari ZAhmed pada tanggal 19 Sep 2023
Thank you so much for letting us know that you enjoyed your stay.

8/10 Bagus

Vuong

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Comfortable and very adequate lodging option
Very convenient location next to major highways. The room is spacious and has excellent floor plan. The hallway and elevators are not clean however, and the smell of cooking from other rooms can drift into your room. The room cleanliness is adequate and average. Breakfast is adequate with a good selection of fresh fruits and yogurt. The outdoor sitting area is a plus. Overall, this is very comfortable, adequate and fairly priced option for an extended stay in Wash DC. The metro station is 1.5 miles from the hotel.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari ZA pada tanggal 2 Agu 2023
Dear Vuong,Thank you so much for providing the detailed review. Your feedback has been shared with the team to make necessary adjustments to improve the quality of public area cleanliness. We sincerely hope that you will keep Residence Inn a part of your future travel planning.

8/10 Bagus

Anna

Menginap 7 malam pada bulan Juli 2023

10/10 Sangat Bagus

Phillip M

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari ZA pada tanggal 21 Jul 2023
Dear Phillip M,We are glad to hear that your stay at Residence Inn was fantastic! We look forward to seeing you again.

10/10 Sangat Bagus

YEONJOONG

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good breakfast
Menginap 14 malam pada bulan Juli 2023
Tanggapan dari ZA pada tanggal 20 Jul 2023
Dear Yeonjoong, Thank you for letting us know that you had a great stay at Residence Inn Gaithersburg and you loved our breakfast. We hope to see you soon again.

8/10 Bagus

John

Menginap 4 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 5 Jul 2023
Dear John, Thank you so much for letting us know that you enjoyed your stay with us at Residence Inn Gaithersburg. We look forward to your next visit.

10/10 Sangat Bagus

Sophia

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We could not have had a more pleasant stay! The staff was so welcoming and kind, and the breakfast was always so delicious. I would definitely stay here again!
Menginap 6 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 5 Jul 2023
Dear Sophia, Thank you so much for sharing your great experience at Residence Inn Gaithersburg. We look forward to your next visit.

6/10 Cukup Baik

Raquel

Tidak Disukai: Kebersihan
Not so clean, but great location.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 27 Jun 2023
Dear Raquel, Thank you for providing the valuable feedback. We are glad to hear that you loved the location.

8/10 Bagus

Julian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 8 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 27 Jun 2023
Dear Julian,Thank you for staying with us and we look forward to see you again.

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent location. Great pool. Loved our stay.
Menginap 12 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 27 Jun 2023
Dear Christine, We are glad to hear that you had a great stay with us. We hope to see you again whenever your travels bring you to the area.

10/10 Sangat Bagus

Ricardo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice very good very friendly people specially the breakfast area, excellent customer service
Menginap 7 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 27 Jun 2023
Dear Ricardo, we are glad to hear that you enjoyed the breakfast and loved the customer service provided by our Team.

8/10 Bagus

Chilene

Menginap 5 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 14 Jun 2023
Dear Chilene, Thank you so much for taking the time to let us know that you had a great stay with us. We look forwarding to seeing you again in the near future,

8/10 Bagus

Antigou

Disukai: Kebersihan
All went well, except the cleaning is behind sometime.
Menginap 7 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 12 Jun 2023
Dear Antigou, Thank you so much for taking the time to provide feedback. We have shared your comments with the Executive housekeeper to make necessary adjustments to the cleaning Schedule.

10/10 Sangat Bagus

Brooke

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari ZA pada tanggal 27 Jun 2023
Dear Brooke, thank you for letting us know that you enjoyed your stay.

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay!!!
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari ZAhmed pada tanggal 7 Jun 2023
Dear William, Thank you so much for sharing the positive feedback, We hope to see you again.

2/10 Sangat Buruk

Amy

Menginap 10 malam pada bulan Mei 2023
Tanggapan dari ZA pada tanggal 27 Jun 2023
Dear Amy, we are sorry to hear that we were not able to provide you the great service every Marriott guest expects and deserves.

6/10 Cukup Baik

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Pool doesnt open until memorial day and it should be plainly and ststed on multiple locations. Staff was very friendly, excellent customer service, great breakfast, rooms are well appointed
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Residence Inn Gaithersburg pada tanggal 22 Mei 2023
Hi Kelly,Thank you for your feedback!Outdoor pools are open on Memorial Day in Montgomery County.

10/10 Sangat Bagus

Ramses

Menginap 6 malam pada bulan Mei 2023
Tanggapan dari ZAhmed pada tanggal 7 Jun 2023
Dear Ramses, We are delighted to hear that you had an awesome stay with us.

8/10 Bagus

Alison

Menginap 6 malam pada bulan Mei 2023
Tanggapan dari ZAhmed pada tanggal 7 Jun 2023
Dear Alison, we are glad to hear that you enjoyed your stay. We hope to see you in the near future.

6/10 Cukup Baik

Misty

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
4 night stay
The hotel was quiet but we never got our room clean for the 4 nights we were there. The staff was friendly when we first got there after that they were kind of rude. The rooms were a little older no plug isn for electronics by the bed. But the location was perfect lots of restaurants and things to within walking distance. I do think it was overpriced.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari ZAhmed pada tanggal 7 Jun 2023
Dear Misty, Thank you for letting us know about your experience during your last stay. your feedback has been shared with the team to avoid this from happening again to any of our guest. Thank you

10/10 Sangat Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 11 malam pada bulan Mei 2023
Tanggapan dari ZA pada tanggal 12 Jun 2023
Dear Richard, We are glad to hear that you had a fantastic stay with us at Residence Inn Gaithersburg.Thank you

10/10 Sangat Bagus

Nestor

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Todo excelente
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari ZAhmed pada tanggal 7 Jun 2023
Dear Nestor,Thank you for providing the positive feedback.

4/10 Buruk

roshanak, plano

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
hotel is in need of updates, our AC/Heating was not working.
Menginap 5 malam pada bulan April 2023
Tanggapan dari ZAhmed pada tanggal 7 Jun 2023
Dear Roshanak, We are sorry to hear about the AC issues. It was reported the property Engineer immediately and was resolved. Thank you for your patience and the feedback.