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Ulasan untuk Holiday Inn Express & Suites Galesburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Galesburg, an IHG Hotel
2160 East Main St, Galesburg, IL

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 277 dari 362 ulasan" "
Penilaian 8 - Bagus. 66 dari 362 ulasan" "
Penilaian 6 - Cukup Baik. 12 dari 362 ulasan" "
Penilaian 4 - Buruk. 3 dari 362 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 362 ulasan" "

9,6/10

Kebersihan

9,6/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Timofey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Devon pada tanggal 22 Mei 2024
Hello, Timofey. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Tera

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Devon pada tanggal 22 Mei 2024
Hello, Tera. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Kanisha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I’d booked this room , after being extremely disappointed and angry with the room situation at the baymont . I have to say I was very pleased with this hotel and the cleanliness.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Devon pada tanggal 16 Mei 2024
Thank you for choosing to stay with us and for taking the time to share your experience. We are thrilled to hear that we were able to exceed your expectations and provide you with a pleasant stay after your previous disappointment.At Holiday Inn Express Galesburg, cleanliness and guest satisfaction are our top priorities, and we are delighted to learn that you found our hotel to be clean and comfortable. It's always rewarding for our team to receive such positive feedback, as it motivates us to continue delivering exceptional service to all our guests.We truly appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Sangat Bagus

Jamie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This property is amazing. Our whole family stayed here for my daughter’s wedding, and we could not have been happier. Very clean, very friendly staff, excellent breakfast!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Devon pada tanggal 23 Apr 2024
Hello, Jamie. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

8/10 Bagus

Mary Beth

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Devon pada tanggal 17 Apr 2024
Hello, Mary Beth. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

8/10 Bagus

Maureen

Menginap 1 malam pada bulan April 2024
Tanggapan dari Devon pada tanggal 14 Mei 2024
Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Sonia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love it!
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Devon pada tanggal 9 Apr 2024
Hello, Sonia. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Amanda

Menginap 1 malam pada bulan April 2024
Tanggapan dari Devon pada tanggal 23 Apr 2024
Hello, Amanda. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Beverly, El Paso

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice, comfortable rooms. Very clean and well maintained. Pet friendly. Excellent place to stay in Galesburg!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Devon pada tanggal 30 Mar 2024
Hello, Beverly. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Brandon

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room condition, bldg layout, responsiveness of staff were all excellent
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 26 Feb 2024
Brandon,Thank you for reviewing your recent stay with us. We are pleased to hear that we exceeded your expectations, based on your 5-star review. We appreciate your comments and hope to host you again in the future, should you return to the area.Safe Travels

10/10 Sangat Bagus

Casey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Honesty
My son left his wallet by the pool and a staff member found it, called our room, then called my cell number, and then returned it. We are very thankful...honestly and integrity are very much appreciated! Thank you to the staff member who found it and returned it!!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Devon pada tanggal 21 Feb 2024
Hello, Casey. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Diane

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Devon pada tanggal 27 Jan 2024
Hello, Diane. Thank you for taking the time to rate your recent stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Ron

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Devon pada tanggal 25 Jan 2024
Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceeded Expectations
Clean, modern rooms. Terrific staff, Quiet room. Best breakfast with attentive staff.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Devon pada tanggal 19 Jan 2024
Hello, William. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Jen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Devon pada tanggal 25 Des 2023
Hello, Jen. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Elijah

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Devon pada tanggal 25 Des 2023
Hello, Elijah. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Charlie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Devon pada tanggal 21 Des 2023
Hello, Charlie. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

8/10 Bagus

Thomas

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti
Property is too far for walking to Knox College.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Katt pada tanggal 28 Nov 2023
Hello, Thomas. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express. I apologize for your dissatisfaction with our location. We do have taxi service and bus service in town that we would be happy to tell you about at the front desk on your next visit. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Holly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is new, convenient, and friendly. It seemed like it would be loud from outside noise, but our family slept great without waking until morning.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Katt pada tanggal 24 Nov 2023
Hello, Holly. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed the customer service during your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Barbara, Rockledge

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very well-managed property. Clean, quiet, and decent breakfast. Definitely better than other Galesburg hotels!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Katt pada tanggal 20 Nov 2023
Hello, Barbara. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed the cleanliness, quiet, and breakfast. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Sandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Katt pada tanggal 20 Nov 2023
Hello, Sandra. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Deborah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Katt pada tanggal 19 Nov 2023
Hello, Deborah. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Carissa

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Katt pada tanggal 16 Nov 2023
Hello, Carissa. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Iris

Menginap 1 malam pada bulan November 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 11 Des 2023
Iris,Thank you for reviewing your recent stay at our property. We are pleased to hear we exceeded your expectations, based on the 5/5 review score. We hope to host you again in the future!

10/10 Sangat Bagus

Ryan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is the nicest place in Galesburg. It is very clean, great service, and the staff was super friendly.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 8 Nov 2023
Ryan,We are excited to be the "nicest place in Galesburg"! Our staff works endlessly to create a homelike experience for our traveling guests by delivering exceptional customer service in a spotless environment. It is great to hear that we were able to meet our goals and exceed your expectations. We hope to host you again soon!

10/10 Sangat Bagus

Tammy

Menginap 1 malam pada bulan November 2023
Tanggapan dari Katt pada tanggal 28 Nov 2023
Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Evelyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Katt pada tanggal 4 Nov 2023
Hello, Evelyn. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Debra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice motel
The motel was very nice and the lady at the desk was very nice and our room was very clean and I am picky about motels I will refer this motel and will stay here if we are out this way
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Katt pada tanggal 27 Okt 2023
Hello, Debra. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Kay Renee

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We love this hotel and it’s staff! Everyone is so nice. We love the lady who works the breakfast❤️
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 19 Okt 2023
Kay Renee,We agree, our breakfast attendants are top notch! Claire and Chrystal work closely with our guests to provide every guest a full breakfast with a variety of fresh options to choose from. The next time you stay with us, make sure to check out our heated pool! It features an underwater bench with therapeutic jets- perfect for relaxing after a long day of travels.

10/10 Sangat Bagus

Kip

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent rooms. Very clean, with good size, extremely comfortable and high quality beds and pillows, coffee makers, desk, sofa etc.. Every staff member was very helpful, friendly and professional. Thank you Holiday inn Express. Highly recommend.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 19 Okt 2023
Kip,We appreciate your kind words and recommendation to potential future guests. We are happy to hear that our staff took great care of you during your stay with us and provided hospitable and professional customer service while taking care of your needs. We hope to host you again in the future, should you return to the area.

10/10 Sangat Bagus

Quyle

Menginap 1 malam pada bulan September 2023
Tanggapan dari Katt pada tanggal 14 Sep 2023
Hello, Quyle. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. I am glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Terri L

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a lovely hotel: new upgrades, professional service, and excellent amenities. The breakfast was well stocked with many options. I recommend this hotel highly.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Katt pada tanggal 8 Sep 2023
Hello, Terri. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Colby

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
FANTASTIC STAY
About 10 years ago, I had a major issue at a Holiday Inn that wasn't responded to by the location (they were angry I left a review instead of letting them convince me to not tell the truth to keep their ratings high, so once I left the negative review they refused to talk to me), and corporate HI never responded to me either. So, for the last 10 years, I have been boycotting HI. After hundreds of trips, now, I still refused to stay at an HI because of that prior experience. Fast forward to this past weekend, we were in a rush, and my wife "made" me get a room at this location even though I protested, non-stop, but we were in a pinch. It was THE BEST DECISION. This location is absolutely amazing. Squeaky clean, the service is top notch, the room was incredible, the breakfast hit the spot. I have nothing but great things to say about this location, so much so that I will again start staying at Holiday Inn's because of my experience at this particular location. I have no association with HI, this is an actual review. Stay here if you get the opportunity. You will not find a better hotel anywhere. This is an unbelievably well-run location, and I have to travel again this upcoming weekend and will probably make this location my stay-over spot because of my experience this past week. I slept even better than I do in my own home.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Katt pada tanggal 6 Sep 2023
Hello, Colby. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm so glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Misty

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awsome Hotel
The hotel was awsome. It was well maintain and very clean and very friendly staff. Great place to stay. Great ammenties.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Katt pada tanggal 6 Sep 2023
Hello, Misty. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Katt pada tanggal 3 Sep 2023
Hello, Sandra. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Karen

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Ryan Probst pada tanggal 28 Agu 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Sangat Bagus

Donald

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were all exceptionally friendly. Breakfast was decent and nicely arranged for ease of access. Looking forward to staying here again on future trips to Galesburg.
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 13 Jul 2023
Hello, Donald. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Barry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 13 Jul 2023
Hello, Barry. Thank you for taking the time to rate your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was one of oir best hotel experiences. Thank you
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 13 Jul 2023
Hello, Mark. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The HIE overall is a great place to stay. The space is recently renovated, clean and has a super friendly staff. Breakfast is extra and the pool is a great bonus, especially for the kiddos. Will return next year!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 13 Jul 2023
Hello, John. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

10/10 Sangat Bagus

Rebecca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This property was close to the interestate. The room was large and very comfortable.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 13 Jul 2023
Hello Rebecca,Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed your stay. We look forward to accommodating you in the future.

6/10 Cukup Baik

David

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Check in experience and subsequent contact with staff not comparable to stays at other properties.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 13 Jul 2023
Hello David,I apologize that we did not meet your expectations. We appreciate your feedback and will use it to coach our team. I hope you will give us a chance to serve you in the future.

10/10 Sangat Bagus

Lawrence

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice
Very clean and comfortable in all aspects. Helpful staff. Good breakfast.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Katt pada tanggal 7 Jul 2023
Hello, Lawrence. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed the cleanliness, customer service, and breakfast service. We look forward to accommodating you in the future.

8/10 Bagus

David

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and in good condition. Pool is very nice. Good fitness center. Booked because pet friendly. Yet I was charged more upon arrival to cover pet. Expedia booking should be more clear on this point.
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Katt pada tanggal 29 Jun 2023
Hello, David. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. I'm glad you enjoyed the cleanliness and amenities during your stay. We do welcome guests and their pets. The pet fee is to cover the extra cleaning measures we take after pets stay in rooms since we shampoo carpets afterwards. I apologize this was not more clear at check in. We look forward to accommodating you in the future.

2/10 Sangat Buruk

Marian

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 26 Jun 2023
Marian,Thank you for taking a moment to review your recent stay with us. We are sorry to hear you didn't enjoy your experience and would like to hear more about any issues you encountered to better service future guests. We hope you give us another chance to impress you in the future.

2/10 Sangat Buruk

Kesa

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 26 Jun 2023
Kesa,Thank you for taking time to review your recent stay with us. Based on your rating, I am sorry to hear that you were unsatisfied with our property. We would like to hear more about any problems experienced to better coach our team to handle future guest situations.

10/10 Sangat Bagus

Brandon

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic inside, pool had a strong concentration of chemicals and kids had to shower twice to remove odors, smoking area was littered with cigarette butts and trash all over the ground in that area. Dumpster area had lots of broken glass that Service Animal had to avoid. Surrounding area is not being kept clean by City of Galesburg. Excellent staff and very accommodating.
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Katt pada tanggal 7 Jun 2023
Dear Brandon,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Galesburg.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,KattFront Desk Agent

2/10 Sangat Buruk

Madison

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Nate G. pada tanggal 18 Mei 2023
Madison,Thank you for choosing to stay at our property. It is our goal to provide an exceptional experience for all our guests. We hope the next time you are in the area you will give us another opportunity.Regards,Nathaniel GradneyGeneral Manager

8/10 Bagus

Mary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pool
With grandchildren. The pool was nice, but two of the kids ended up with a rash that night. Not sure if the Clorene was correct.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Katt pada tanggal 1 Mei 2023
Hello, Mary. Thank you for taking the time to tell us about your recent stay at Holiday Inn Express Galesburg. Thank you for your feedback on the pool. I will talk to maintenance about checking on the chemical levels. I hope you will give us a chance in the future to impress you with our service.

6/10 Cukup Baik

Charissa

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Expedia made the stay terrible. I will never ever use expedia again. I will telk everyone i know t9 not use expedia as well
Menginap 2 malam pada bulan April 2023
Tanggapan dari Katie Marshall, Front Office Manager pada tanggal 2 Mei 2023
Charissa,Thank you for taking a moment to review your recent experience. We are sorry for the issues you encountered with Expedia during your stay. Our staff worked hard to resolve as many issues as possible, but we apologize for the lasting negative impression. We hope to host you again, should you return to the area.