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"The room was clean, secure with controllable heating and there was a safe and iron in the room. There was no fridge in the room, but I was able to keep my drink cold for the morning in the sink filled with cold water. I was able to work on a table at the bar and the friendly staff kept me going with refreshments. It was a shame that Room Service stopped serving on Saturday evening at 11pm. I didn't get back from my meetings until late and I was pretty hungry. Otherwise, this is an excellent and fully recommended hotel. I have stayed here many times and it will continue to be my choice of hotel when visiting Newcastle (although technically the hotel is in Gateshead)."

"Room was fairly clean and the hotel is nicely located. The TV didn't work but that could of been my TV."

"Great stay! Beautiful room"

"We booked a treehouse for an overnight stay on 16 April 2026. prior to my daughter's wedding on 17th. We were allocated the Cuckoo lodge and sizewise it was perfect. My daughter and future husband and my two grandchildren took the studio side which had its own entrance and hot-tub but they also had access to the main unit where the remainder of the family were housed. This included a massive bathroom with double walk-in shower. It had its own access to separate terrace including the hot-tub. The main unit had a large ground floor living accommodation with a large outdoor terrace housing another hot-tub. Ground floor also led onto a very large bedroom suite with a walk-in shower and a separate large copper bathtub. It also had a large sofa bed. This bedroom housed my elder daughter and her four children more than comfortably. The wife and I shared the mezzanine bedroom overlooking the main living quarters. A blackout blind helped keep the room dark. We made use of 'The Pin' bar and restaurant along with the spa complex which is in the main hotel area. A golf-buggy ensured people got to these additions without any bother. The treehouse was a perfect start to a perfect day. It was clean, staff were attentive to the family needs and I would recommend it to anyone."

"The bar food was amazing! Staff was friendly and helpful. Great location!"

"Hotel dirty , shabby and poorly maintained. Disgusting stains on bed bases, dirt all around skirting boards, carpet stained, chair has a hole, curtains stained with brown, noisy, toilet didn’t stop running water, shower terrible, I could still go on.. save your money stay somewhere else.. I wish I did"

"Excellent breakfast, delivered fresh. Good range options. Most important exceptional staff who were attentive and responded so well to my gluten free requirements. Special thank you to them!"

"Great stay ! Look forward to visiting again soon !!"

"Ideal for our family overnight stay during school holidays. Everything positive as we liked it. Convenient for the Metro Centre shopping and activities for the kids."