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Hilton Vacation Club MountainLoft Gatlinburg

2.0 star property
Family-friendly hotel with 24-hour fitness centre and sauna

Choose dates to view prices

Bluegreen Vacations Mountain Loft, Ascend Resort C, in the Smoky Mountains, offers family fun from playgrounds to arcades. Parents can enjoy the onsite spa while kids play. Free in-room WiFi, laundry facilities, and multilingual staff ensure a smooth mountain getaway.

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Hot tub
  • Laundry
  • Air conditioning
  • Kitchen
  • Pool
The current price is Rp3.986.231
Rp4.494.475 total
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 25 of 25 rooms

1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

2 BEDROOM 1 KING 1 QUEEN SUITE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 123 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 122 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 122 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed OR 2 King Beds

3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 132 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 190 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

1 BEDROOM 1 QUEEN SUITE AND BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN SUITE WITH BALCONY

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN SUITE PLUS

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

Highlights

Furnished balcony or patio
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dining table
  • 158 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

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About the area

Map
110 Mountainloft Drive, Gatlinburg, TN, 37738

What's nearby

  • Ripley's Aquarium of the Smokies - 5 min drive - 3.3 km
  • Anakeesta - 5 min drive - 3.3 km
  • Wild Bear Falls Indoor Water Park - 5 min drive - 4.0 km
  • Gatlinburg SkyPark - 6 min drive - 4.0 km
  • Gatlinburg Convention Center - 7 min drive - 4.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 70 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Chesapeake's Seafood And Raw Bar - ‬6 min drive
  • ‪Kephart cafe - ‬6 min drive
  • ‪Three Jimmy's Good Time Eatery - ‬19 min walk
  • ‪Flapjack's Pancake Cabin - ‬4 min drive

About this property

Hilton Vacation Club MountainLoft Gatlinburg

Family-friendly hotel near Ripley's Aquarium of the Smokies
At Hilton Vacation Club MountainLoft Gatlinburg, you can look forward to a playground, an arcade/games room and laundry facilities. For some rest and relaxation, visit the sauna or the steam room. In addition to a 24-hour gym and a business centre, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • A gift shop, coffee/tea in reception and multilingual staff
  • Smoke-free property, a lift and a billiards/pool table
Room features
All 384 rooms have comforts, such as fireplaces and premium bedding, as well as thoughtful touches, such as air conditioning and separate dining areas.
Other amenities include:
  • Separate baths/showers and hairdryers
  • 40-inch LCD TVs with satellite channels
  • Furnished balconies or patios, separate dining areas and kitchens

Similar properties

Exterior

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
9.0 out of 10, Wonderful, 1,915 reviews
The price is Rp1.671.468
Rp1.884.579 total
includes taxes & fees
11 Nov - 12 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Fireplace
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 11 PM
Front desk staffed during limited hours
Guests planning to arrive after hours must pick up their key from security and check in at the front desk the following morning.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bluegreen Vacations Mountain Ascend Collection
Bluegreen Vacations Mountain Ascend Resort Collection
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft Ascend Collection
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Condo Gatlinburg
Bluegreen Vacations Mountain Loft Condo
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft Hotel Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft, Ascend Resort C Hotel
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft, Ascend Resort C Gatlinburg
Bluegreen Vacations Mountain Loft Ascend Resort Collection

Frequently asked questions

Does Hilton Vacation Club MountainLoft Gatlinburg have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8 AM to 11 PM.

How much does it cost to stay at Hilton Vacation Club MountainLoft Gatlinburg?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Vacation Club MountainLoft Gatlinburg on 16 Nov 2025 start from Rp3.986.231, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Vacation Club MountainLoft Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Vacation Club MountainLoft Gatlinburg?

Self-parking is free at this property.

What time is check-in at Hilton Vacation Club MountainLoft Gatlinburg?

Check-in start time: 4 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hilton Vacation Club MountainLoft Gatlinburg?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Hilton Vacation Club MountainLoft Gatlinburg located?

This family-friendly Gatlinburg hotel is located in the mountains, within 3 mi (5 km) of Roaring Fork, Ripley's Aquarium of the Smokies and Anakeesta. Cooter's Place and Mills Park are also within 3 miles (5 km).

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Reviews

Hilton Vacation Club MountainLoft Gatlinburg Reviews

7.4

Good

8.0

Cleanliness

8.4

Location

7.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 27 out of 93 reviews
Rating 8 - Good. 33 out of 93 reviews
Rating 6 - Okay. 12 out of 93 reviews
Rating 4 - Poor. 15 out of 93 reviews
Rating 2 - Terrible. 6 out of 93 reviews

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

Our experience was not so great

Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view. Our check in took a long time and then they tried to sell us extra stuff...
Stayed 3 nights in Oct 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time

It was a great time. Rooms were spacious
Stayed 3 nights in Oct 2018

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Armstrong

Nice condo great weather couldn’t have been better
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right next to downtown Gatlinburg and easy access to Smoky Mountains
Stayed 4 nights in Apr 2018

6/10 Okay

Justin, Florida

Liked: Cleanliness, property conditions & facilities

Very nice views

Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Fun in Gatlinburg

I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country

4/10 Poor

vv

Disliked: Cleanliness, property conditions & facilities, room comfort
Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations. First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...

10/10 Excellent

Megan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. Will stay there again.

Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.

8/10 Good

Bobby, US

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed at the sales pitch given at check in

First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.

4/10 Poor

Frank P.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep

10/10 Excellent

John, Laceys Spring alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great place, not right on the strip but not far away at all.

10/10 Excellent

Toulmin, Winchester, Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome view!

Awesome room and view, very friendly staff and very clean and kept up facilities!

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.

10/10 Excellent

Shannon, Jacksboro, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was excellent!!

4/10 Poor

Donna J

Liked: Cleanliness
Disliked: Staff & service
Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.

10/10 Excellent

Danny, Kingston. Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peaceful and clean.

6/10 Okay

Rebecca, Raytown

Liked: Cleanliness, staff & service, room comfort
Needs quite a bit of upkeep ((porch, shower doors, lumpy floors, bent and dusty blinds) Washer extremely loud & took forever. Dryer took forever. traffic noise. Pools looked close on the map, not so much. If you like dark to sleep, bring something with you to cover the windows

8/10 Good

Matt, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!

4/10 Poor

Michelle

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Need Update

The location was great. The rooms need to be updated. I will only stay there if the lodge have been updated.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst staff/customer service!

Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.

4/10 Poor

wendy

Liked: Room comfort
Disliked: Staff & service

did not like this place

I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..

8/10 Good

TraceyG, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, no wifi

We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.

10/10 Excellent

Max, Carmel IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week-end in Gatlinburg for a Wedding.

On check in there was a glitch in the reservation, the hotel only received request for one night and not two nights as my Hotel.com confirmation showed. Tara was excellent in making sure we had proper accommodations. Our original reservation was for a 2 bedroom suite and we were given a 3 bedroom chalet at the same price. We did have to move at noon the next day to the second chalet but it did not interfere with our trip. The rooms and the service was excellent and I would recommend this place to anyone considering spending time in Gatlinburg.

6/10 Okay

Gina, Chicago

Disliked: Staff & service

An ok stay

Was an ok stay. Walls are thin and the rooms need updated. Baseboards and floor need attention. Shower was very small, hard to even turn around inside. On the upside....very spacious and the bed was comfortable.

8/10 Good

Jackie, Daytona Beach, FL

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect distance from the busy city

Perfect distance from the busy city, I couldn't be happier with the location. The resort has breath taking views of the mountain. We were on the 5th floor and it was beautiful! The standard 1 bedroom suite is smaller than the pictures perceive the room to be. Pleased with the in-room washer and dryer which makes it convenient to wash clothes before heading home. The room has everything you can need, including soap for the washer and dishwasher. Had to take a cold shower due to the lack of warm water, but this may be because of the high altitude. We were disappointed that the indoor pool was closed but the manager quickly made it right for us.