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Ulasan untuk Swiss-Garden Hotel & Residences, Genting Highlands

3.5 out of 5
Swiss-Garden Hotel & Residences, Genting Highlands
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 24 dari 114 ulasan" "
Penilaian 8 - Bagus. 42 dari 114 ulasan" "
Penilaian 6 - Cukup Baik. 17 dari 114 ulasan" "
Penilaian 4 - Buruk. 17 dari 114 ulasan" "
Penilaian 2 - Sangat Buruk. 14 dari 114 ulasan" "

7,4/10

Kebersihan

7,2/10

Staf & layanan

7,6/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Rahamat

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Menginap 3 malam pada bulan Januari 2024

6/10 Cukup Baik

Chan

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Redhuan pada tanggal 2 Jan 2024
Dear M/M Chan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

4/10 Buruk

Rehnuma

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Redhuan pada tanggal 2 Jan 2024
Dear M/M Rehnuma,Thank you for taking the time to share your feedback with us regarding your stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,RedhuanDuty Manager

8/10 Bagus

Irene

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Syed Amirul Syafiq pada tanggal 29 Sep 2023
Dear Ms.Irene,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 Bagus

Zhang

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice apartment hotel stay in Genting.
We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Syed Amirul Syafiq pada tanggal 29 Sep 2023
Dear M/M Zhang,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

10/10 Sangat Bagus

manoj

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Syed Amirul Syafiq pada tanggal 2 Okt 2023
Dear M/M Manoj,Thank you for taking the time to share your feedback with us. It was a pleasure to be of service to you. We look forward to see you again soon.Regards,Syed Amirul SyafiqDuty Manager

8/10 Bagus

Koichi

Disukai: Kebersihan, staf & layanan
宿泊料金もリーズナブルで良いホテルです。
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Yammunaa Mahendran pada tanggal 15 Agu 2023
Dear Mr. Koichi,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa MahendranSenior Front Office Assistant

8/10 Bagus

Chow

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Yammunaa Mahendran pada tanggal 14 Agu 2023
Dear M/M Chow,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Yammunaa Mahendran Senior Front Office Assistant

8/10 Bagus

Theresa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Sufi Ahmad pada tanggal 21 Jul 2023
Dear Ms.Theresa,Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon.Regards,Sufi AhmadDuty Manager

4/10 Buruk

MD SHAHRIL BIN MD

Tidak Disukai: Kebersihan, staf & layanan
Parking area confusing.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Azli Zakaria pada tanggal 8 Jun 2023
Dear Mr Md Shahril, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Azli ZakariaDuty Manager

8/10 Bagus

Munawar

Overall enjoyable stay
Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Sufi Ahmad pada tanggal 27 Jun 2023
Dear Mr Munawar, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 Bagus

Abdul Rasyid

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location of this hotel is quite convenient and close to genting premium outlet
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Syed Amirul Syafiq pada tanggal 6 Jun 2023
Dear Mr Abdul Rasyid,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Syed Amirul SyafiqDuty Manager

6/10 Cukup Baik

Ganesan

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Sufi Ahmad pada tanggal 11 Apr 2023
Dear Mr.Ganesan,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 Sangat Bagus

Tee Huat

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Sufi Ahmad pada tanggal 21 Mar 2023
Dear M/M Tee Huat, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

10/10 Sangat Bagus

Tuck Chuen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Sufi Ahmad pada tanggal 16 Mar 2023
Dear Mr Tuck Chuen, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We look forward to your return.Regards,Sufi AhmadDuty Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Sufi Ahmad pada tanggal 27 Jan 2023
Dear Guest, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 Sangat Bagus

Rossan Bunanig

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Tanggapan dari Sufi Ahmad pada tanggal 8 Jan 2023
Dear M/M Rossan Bunanig, Thank you for letting us know the highlight of your recent stay at Swiss Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guests and are glad you enjoyed your stay, especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 Sangat Buruk

Qiang

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sufi Ahmad pada tanggal 30 Des 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

2/10 Sangat Buruk

Qiang

Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sufi Ahmad pada tanggal 30 Des 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

4/10 Buruk

Qiang

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dirty
The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sufi Ahmad pada tanggal 30 Des 2022
Dear M/M Qiang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

6/10 Cukup Baik

Yazid

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
Menginap 4 malam pada bulan Desember 2022
Tanggapan dari Sufi Ahmad pada tanggal 30 Des 2022
Dear Mr Yazid, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 Sangat Buruk

Sandy

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Sufi Ahmad pada tanggal 30 Des 2022
Dear Ms Sandy, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

8/10 Bagus

Cherrielyn

Tanggapan dari Azli Zakaria pada tanggal 7 Nov 2023
Dear Ms Cherrirlyn,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

10/10 Sangat Bagus

Siti

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Menginap 1 malam pada bulan November 2022
Tanggapan dari Sufi Ahmad pada tanggal 28 Nov 2022
Dear Ms Siti, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service shortfall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands, and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 Bagus

Jenny

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Tanggapan dari Shahniea Izahal pada tanggal 2 Nov 2022
Dear Ms. Jenny,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Shahniea IzahalSenior Front Office

8/10 Bagus

Shek Nee

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sufi Ahmad pada tanggal 12 Okt 2022
Dear M/M Shek Nee, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

10/10 Sangat Bagus

Khairil, Shah Alam

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Environment is friendly Need improve on staff communication during serve
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sufi Ahmad pada tanggal 5 Okt 2022
Dear Mr Khairil,Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

10/10 Sangat Bagus

Hsu

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall good. The water at kitchen too cold to use.. haha.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Sufi Ahmad pada tanggal 5 Okt 2022
Dear M/mHsu, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards,Sufi AhmadDuty Manager

8/10 Bagus

Theebah

Menginap 1 malam pada bulan September 2022
Tanggapan dari Sufi Ahmad pada tanggal 5 Okt 2022
Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

6/10 Cukup Baik

Ahmad

Bepergian dalam rombongan
التجربه جميله جدا في المرتفعات .الامطار والسحب والمناظر الخلابه سوف اعود ثانيه للزياره.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Sufi Ahmad pada tanggal 7 Sep 2022
Dear Mr Ahmad, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Sufi AhmadDuty Manager

2/10 Sangat Buruk

Edwin

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari Azli pada tanggal 31 Jul 2022
Thank you for taking the time to share your feedback with us.It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Regards, Azli Zakaria Duty Manager

2/10 Sangat Buruk

Peng Ann

Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Azli pada tanggal 27 Jun 2022
Dear Ms. Ann Pang, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Bagus

Lai

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
facilities ok, good view, but no bathtub. Hard to call grab.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Azli pada tanggal 27 Jun 2022
Dear Mr/Mrs. Lai, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Bagus

Firdaus

Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Azli Zakaria pada tanggal 7 Nov 2023
Dear Mr Firdaus,Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again.Regards,Azli ZakariaDuty Manager

4/10 Buruk

Chan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Azli pada tanggal 12 Jun 2022
Dear Mr/Mrs. Chan, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 Buruk

kristine

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Book somewhere else
The rooms are quite spacious bad clean. Everything else was quite bad. We had a room on the 31st floor and had to wait for an elevator for 15mins for breakfast and after a 35min wait for checkout we walked all the way down. When we got to breakfast at 9:15 there was no food left. There were no tables, and there were way too many people. It was mayhem. People were getting angry at the staff. We just ate lettuce and boiled rice in the end. And then paid for breakfast somewhere else. While this was going on they were still letting people in and taking payment from the people who didn't have breakfast included. The pool etc were all in a different building which belonged to residences. Which means you have to get the super slow elevator down - go outside - change building, go back up the elevator to the pool. Then you are at a building on holiday where people actually live.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Latifah pada tanggal 11 Jun 2022
Dear Ms Kristine, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
The room come unprepared even though check in at 9pm. The in-room telephone is not functioning and reception call line always unattended.
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Latifah pada tanggal 11 Jun 2022
Dear Guest, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

2/10 Sangat Buruk

Pan

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Book Must Careful
When book time show apartment photo but reach is 1 room photo. Se more with kid. Worst trip
Menginap 2 malam pada bulan April 2022
Tanggapan dari Azli pada tanggal 7 Mei 2022
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

4/10 Buruk

Napoleon

Menginap 1 malam pada bulan April 2022
Tanggapan dari Azli pada tanggal 7 Mei 2022
Dear Mr/Mrs, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Bagus

Razali, AMPANG

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I stayed at 15th floor. To my suprise the window can be fully opened without lock. My 5yrs old boy already opened the window to feel the Coolness of the morning breeze.!!!! A very Heart stopping moment for us parent!
Menginap 1 malam pada bulan April 2022
Tanggapan dari Azli pada tanggal 24 Apr 2022
Dear Mr. Razali, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Azli Zakaria Duty Manager

8/10 Bagus

Juncong Jonathan, Singapore

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice and clean. Rooms are spacious
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Latifah Mohd Nor pada tanggal 30 Jan 2022
Dear Mr Juncong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 Cukup Baik

Lucinda

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Latifah Mohd Nor pada tanggal 14 Jan 2022
Dear Ms Lucinda, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

6/10 Cukup Baik

JEONG

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Latifah Mohd Nor pada tanggal 14 Jan 2022
Mr Jeong, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager

4/10 Buruk

Siti Aisah binti

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
1k/night, but the service like no star hotel.
Not a pleasant experience. I checked in, no towel provided. No towel, no face towel, no floor mat. careline difficult to reach, after soooo many trial dial, then the towel arrived at the door. But still, no face towel or floor mat. toilet it smelly, outside very noisy, can hear the neighbours yelling and shouting. Drunken i guess. The sliding door at balcony lock did not function. Very dangerous to kids. I am shocked with the service i received compared to the priced i paid almost 1k per night. Will never come again in the future.
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Latifah Mohd Nor pada tanggal 14 Jan 2022
Dear Ms Siti Aisah, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

10/10 Sangat Bagus

Ooi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good
It was amazing. clean and nice place. Suggest to improve the breakfast more delicious
Menginap 3 malam pada bulan November 2021
Tanggapan dari Latifah Mohd Nor pada tanggal 14 Jan 2022
Dear Mr/Ms Ooi, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 Bagus

Amitabh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location and views from the hotel
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Latifah Mohd Nor pada tanggal 21 Nov 2021
Dear Mr Amitabh, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager

8/10 Bagus

Hafidz

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Rhusdi pada tanggal 30 Jan 2021
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

8/10 Bagus

MASAHARU

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
なかなか良かった
ホテル全体や部屋に清潔感もあり従業員の対応も良かったです。 アウトレットが近くて便利でした。
Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Rhusdi pada tanggal 30 Jan 2021
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure to have you at Swiss-Garden Hotel & Residences, Genting Highlands and we hope to see you soon. Sincerely, Rhusdi Abd Rashid Rooms Division Manager

10/10 Sangat Bagus

Helmi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari RA pada tanggal 8 Sep 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Bagus

Sarah How

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari RA pada tanggal 8 Sep 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.