Search Beach Resorts & Hotels in Gerrans

"Breakfast was really good and fresh Lots to select from "

"This was most probably one of the worst hotels I have ever stayed in. We knew as soon as we saw the outside it was going to be grim!!!. The reception guy was nice enough. Firstly he went to put us in a room on the 3rd floor. When i told him i was disabled he moved us to the 2nd floor. Luckily he got the lift working. But what he didnt mention was thst to actually get to the room ypu need to go up 2 flights of stairs. When we finally got to the room the corridor carpet was filthy. Once we entered the room, the room itself was ok. I was too frightened to look at the matress as there was no protecters but after a 9 hour drive all we wanted was a good nights sleep. I then opened the bathroom door and the stench was unbearable id never smelt anything like it. We opened the window wgich did very little.. my friend who suffers from sinus problems was up most of the night with terrible sinuses. I had to spray purfume on my pillow to overcome the smell. Whem we awoke the following day exhausted with headaches as during the night the fire alarms went off twice. We looked at online reviews and read that the smell was septic gas. We were horrified to read that it can actually kill you so we considered ourselfs very lucky . Outside parking reads reserved but we parked for free . We also sneaked 2 dogs in No breakfast facilities or onsite restaurant. Overall Newquay has seriouslly declined so wont be visiting again. Hotel needs to be condemed as its a death trap Do not go"

"Room was beautifully decorated sofa was so comfy . Amazing attentive staff so helpull and informative. Especially the lady on reception in the swimming pool . Food was excellent. We had a wonderful stay thank you 😊 "

"Sea view from the restaurant is very welcome and the food and drink are reasonable for the price. "

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"Was not a good hotel really. Thought we’d stop Off rather than drive home. Was dated yes staff friendly on the desk. Went up to room looked like someone left drop turd on floor at end of the bed. I walked straight back out and handed keys back. I’d rather do The 150 miles than stay in that room. Some people say it’s nice, that’s ok if you drink. We don’t drink really fair enough on the piss it’s doable. If ya sober I’d say it’s not so great. The turd mark on the floor put me off fully I took the drive option. Make sure you get insurance staying here, just in case you want a refund. 👍 "

"Great hotel, in a great location. Staff very friendly and couldn’t do enough to help when asked. Food in both restaurants was lovely."

"Such a wonderful relaxing hotel Lots of chill out areas. All staff excellent, well mannered and helpful."

"Hotel was clean and comfortable with lovely views across the estuary. "