Seprai katun Mesir, seprai premium, minibar, dan brankas
Cek ketersediaan

Ulasan untuk Sofitel Cairo Nile El Gezirah

5 out of 5
Sofitel Cairo Nile El Gezirah
3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Cairo

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 542 dari 1002 ulasan" "
Penilaian 8 - Bagus. 252 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 110 dari 1002 ulasan" "
Penilaian 4 - Buruk. 42 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 56 dari 1002 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Azza

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms are outdated and not worth the price.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 27 Apr 2024
Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us.Rest assured that your constructive comments about your room condition were passed-over to Director of Engineering for further improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

Kamila

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
When critiquing a property I always put context first. Cairo is a large, bustling, in-your-face city. An assault on your senses in every way. So of course, keeping in mind that in mind when assessing the hotel. At the same time, when you deem yourself a 5 star hotel and charge prices higher than most hotels in Cairo, that comes with a set of expectations. And those were not met. The service has A LOT to learn. Bags were misplaced, orders and requests needed to be put in 4-5 times before they arrived, half the time the staff was somewhat nice (although incompetent) but there were more than a few occasions where they were flat out rude. Especially waiters. As a group of women at a table, we noticed groups of men getting much better, timelier and more attentive service. Female staffers were better. Male staffers, mostly rude. I would think twice before staying here again. Overall, I feel like the entirety of the staff needs to be retrained.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 22 Apr 2024
Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay at Sofitel Cairo Nile El Gezirah.We regret that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Cairo Nile El Gezirah, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenging points of your experience and prevent recurrence in the future. We look forward to welcome another opportunity to welcome you back and serve you better in the future. Sincerely,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Lamees

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 22 Apr 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Rim

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best hotel in Cairo I think
Menginap 5 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 22 Apr 2024
Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El Gabaly Guest Experience Manager

10/10 Sangat Bagus

Justin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thank you to Ahmed Shandawili and the wonderful hotel team. We had a very memorable anniversary experience, everything was fantastic. We really appreciate the extra effort and care. We would definitely visit again and recommend to others. It’s definitely worth it!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 22 Apr 2024
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Stephen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved this hotel. The value for money for a high end Sofitel was exceptional. Restaurants were great and the pool/sauna/steam area was perfect
Menginap 3 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 16 Apr 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 Bagus

Magdy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
très bon choix
Menginap 2 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 27 Apr 2024
Bonjour Valued Guest, Just a short note to sincerely thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

8/10 Bagus

Ahmed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice location
Menginap 2 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 7 Apr 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Torsten

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay in Cairo - feels like on a ship on the Nile
Menginap 3 malam pada bulan April 2024
Tanggapan dari Iman pada tanggal 7 Apr 2024
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

8/10 Bagus

Paula

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Iman pada tanggal 2 Apr 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Jamie

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
So beautiful!! I loved everything about this place!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Iman pada tanggal 27 Feb 2024
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Looking forward to the pleasure of welcoming your goodself back to your “home away from home”.Cordially,Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

Umberto

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Hotel is nice but definitely outdated or difficult to navigate. Restaurants are nice and food was good but staff was average at best, at least our server was. You meed reservations for all the restaurants which is nice but can also be difficult. Room service staff was great!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Iman pada tanggal 27 Feb 2024
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comments will be shared with the concerned department heads for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

8/10 Bagus

Ramona

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel facilities and views from this hotel are amazing! Still, I wish we would have known that the hotel is close to many night clubs in the area so you could hear the music all night long. If you would like to party this is the best place to be, but we came with a small child and had troubles sleeping.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 8 Feb 2024
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Indeed the hotel management is aware of the boat problem, but unfortunately it is out of our control.Nevertheless the hotel’s Director of Security since a long time now is addressing the Egyptian Nile Authorities on this issue. We are coordinating with them the rules that will be set in order to control these Nile boats known in Egypt as “Nile Falukah”. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Bonnie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was very pretty, well maintained, and safe.
Menginap 9 malam pada bulan Januari 2024
Tanggapan dari Iman pada tanggal 29 Jan 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Arne De

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is very well located in Cairo and has a beautiful view of the Nile. The staff is super friendly and attentive. The breakfast is varied and they also had typical Egyptian specialties. The 3 restaurants are super tasty and we recommend the Grill enough! The room service was also on point. The only downside were the noisy events on Friday and Saturday until late at night. We definitely recommend this hotel!
Menginap 9 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 25 Jan 2024
Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments.Rest assured that your detailed comments and the hotel’s services commendation will be shared with the team for them to know that hard work pays off. Once again THANK YOU.Sincerely yours, Iman El Gabaly Guest Experience Manager

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Iman pada tanggal 24 Jan 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Tareq

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Iman pada tanggal 21 Jan 2024
Bonjour Valued Guest,First of all thank you for your high ratings, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Cordially,Iman El GabalyGuest Experience Manager

2/10 Sangat Buruk

AADIL A

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Iman pada tanggal 17 Jan 2024
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

10/10 Sangat Bagus

Ka Ho

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 17 Jan 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

silvana

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Iman pada tanggal 17 Jan 2024
Bonjour Valued Guest, Just a short note to sincerely thank you for your high rating, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Lucy

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Fasilitas
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 17 Jan 2024
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Anas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 17 Jan 2024
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Nahid

Excellent location and service
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 20 Des 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 Bagus

mahmut

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 15 Des 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

ALYAMAMA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 15 Des 2023
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Giancarlo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All very good! 5* hotel.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 14 Des 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

8/10 Bagus

Hiro

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 17 Jan 2024
Dear Valued Guest, Thank you for your high rating, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Mohammed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 9 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 10 Des 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Bai

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ahmed Rafat and Ihab really took care of me. They made sure all my concerns were addressed. They did an amazing job cleaning my room. A special thank you also goes out to Sandra at the Check in. She made sure my experience at the hotel was amazing. She provided me with great customer service and I truly appreciate all her efforts. The location of the hotel was also perfect. It is in the heart of downtown with easy access to different parts of the city. The views in the restaurant are equally as breathtaking.
Tanggapan dari Iman pada tanggal 15 Feb 2024
Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay.I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

Anzar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice hotel polite staff but all the charges are ripoff, for 500ml water bottles they charge me 190 egp, they have laundry service but ridiculous prices one shirt 8 dollars one trouser 8 usd unbelievable I wash entire lode of clothes for only 15usd outside laundry nearby pick up and drop off my clothes
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Iman pada tanggal 5 Des 2023
Dear Valued Guest,I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Nile El Gezirah. Your feedback will be influential in improving your experience for your next stay.Please be informed that the hotel prices are in range with all Cairo hotel’s within our category.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially,Iman El GabalyGuest Experience Manager

4/10 Buruk

Anzar

Menginap 5 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 5 Des 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely Yours,Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

Hila

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
Havde valgt hotellet for mine 2 børn og jeg ud fra at det var 5 stjernet og god beliggenhed. Skuffet over den eneste nat vi havde i Cairo. Jeg havde bevidst valgt dette hotel, og på trods af at vi var 3 (de betragter børn på 3 og 5 år også som voksne) så fik vi at vide i receptionen, at vi fik et enkelt værelse. Selvom jeg protesterede, ændrede det sig ikke. Jeg havde bevidst valgt et værelse med Nil udsigt (magnifique værelse) men der var larm fra caféerne og restauranterne nedenunder, da vi skulle sove. Vi var placeret på 3. Sal. Vi havde været i Egypten i noget tid og vores eneste dag i Cairo, hvor vi kun spiste frokost på hotellets restaurant Sud, fik vi dårlig mave. Og senere på aftenen dessert på caféen ved siden af. Derudover var servicen super dårlig på restaurant Sud. Vi havde bestilt pizza og burger til frokost, og der gik 40-45 minutter før vi fik den. Jeg spurgte efter vores frokost flere gange og fik hver gang at vide, at den var på trapperne. Der kom gæster efter os og fik mad før os mens vi stadig ventede. Det var tydeligt, at der blev lavet forskelsbehandling på folk. Jeg rejste med børn på 3 og 5 år og var ikke på forretningsrejse el kommer fra Golfen, og derfor stor forskel på, hvordan vi blev tilset/behandlet i forhold til andre. Så skuffet over opholdet der.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 5 Des 2023
Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us.Rest assured that your comments about the Le Sud Restaurant service were passed-over to Director of Food & Beverage for further improvement. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Repeat visit and consistent high standards. Helpful staff. Great breakfast team, including Ahmed and Ramadan. Location on island has better air quality and less hectic, which for me is differentiation from other hotels in Cairo. Reception area is good for getting in/out car service.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 29 Nov 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Looking forward to the pleasure of welcoming your goodself back to your “home away from home”.Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Yildiz

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hôtel très propre.
Menginap 6 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 29 Nov 2023
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

8/10 Bagus

Thomas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s a beautiful hotel inside and the outside areas, with an amazing location on the nile - and fantastic facilities. The real only (but major) downside was that there are some nightclubs very close and the room soundproofing is poor, with the level of music I didn’t get a good nights sleep either night (as they pump out loud dance music until 2am). Which is a real shame.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 12 Nov 2023
Bonjour Valued Guest,First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.We were very pleased that hard work leaves good memory in our guests’ experience.Rest assured that your constructive comment about the maintenance of your room & your room sound proofing will be shared with the Director of Engineering who will check your room for improvement. Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Paul

Menginap 3 malam pada bulan November 2023
Tanggapan dari Iman pada tanggal 29 Nov 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Lena

Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 11 Nov 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Jane

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff went above and beyond to make us feel special,
Tanggapan dari Iman pada tanggal 11 Nov 2023
Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Cordially,Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

AVEDIS

Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 29 Okt 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Please provide us with the details of your stay to enable us to investigate your reporting and carryout any improvement needed.Sincerely Yours,Iman El Gabaly Guest Experience Manager

6/10 Cukup Baik

Muteb

Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 23 Okt 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

10/10 Sangat Bagus

Anita hørby

Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 23 Okt 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

AJAY

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Room is very outdated. Furniture and carpet doesn’t match no headboard. Bathroom needs renovation.bathroom floor grout needs to be redone.very ordinary room not Sofitel standard. We have stayed in so many Sofitel in other countries this one is worst.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 16 Okt 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.Rest assured that your constructive comment will be shared with the Hotel Management for improvement.We all look forward to be of service to you once again at Sofitel Cairo Nile El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

AVEDIS

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kenyamanan kamar
Needs major renovations
I used to go every 2 years regularly till 2019. This time the hotel is not maintained and needed major renovations.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 16 Okt 2023
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comment about the maintenance of your room will be shared with the Director of Engineering who will check your room for improvement. Please accept our sincere apology, assuring you that we will consider your comment and work hard to upgrade the rooms to be up to your expectations.Cordially,Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Malik

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Centrally located in the city.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 7 Okt 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel and the staff. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

Nicole

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Iman pada tanggal 7 Okt 2023
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention.Would appreciate if you write to us directly with the cause of your low rating; as guests constructive comments are our means for improvement.I do hope that we will have the opportunity once again to serve you in the very near future. Cordially;Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Alma

Disukai: Staf & layanan, kondisi & fasilitas properti
Great time there! Concierge was very helpful! Amazing breakfast and restaurants! Recommended 💫💫
Menginap 3 malam pada bulan September 2023
Tanggapan dari Iman pada tanggal 6 Okt 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

10/10 Sangat Bagus

Peter

Disukai: Fasilitas
Superb quality a truly memorable experience with great food,super helpful staff and a stunning location .I shall return
Menginap 4 malam pada bulan September 2023
Tanggapan dari Iman pada tanggal 4 Okt 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager

6/10 Cukup Baik

AVEDIS

Tidak Disukai: Kondisi & fasilitas properti
Needs a renovation
Unfortunately has the best location but it needs a good renovation
Menginap 1 malam pada bulan September 2023
Tanggapan dari Iman pada tanggal 3 Okt 2023
Bonjour Valued Guest,First of all thank you for your comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit.Rest assured that your constructive comment will be shared with the Director of Engineering who will check your comment for improvement. Cordially,Iman El Gabaly Guest Experience Manager

2/10 Sangat Buruk

Asmara

Menginap 5 malam pada bulan Mei 2023
Tanggapan dari Iman pada tanggal 27 Sep 2023
Dear Valued Guest,It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Your low rating is shared with concerned department heads for improvement. Sincerely Yours,Iman El Gabaly Guest Experience Manager

8/10 Bagus

Ibrahim, Amman

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
it was a nice stay
Menginap 2 malam pada bulan September 2023
Tanggapan dari Iman pada tanggal 25 Sep 2023
Dear Valued Guest, It was our pleasure having the chance to have you with us.We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah.Sincerely yours, Iman El GabalyGuest Experience Manager