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Ulasan untuk Gili Air Lagoon Resort by Waringin Hospitality

3.5 out of 5
Gili Air Lagoon Resort by Waringin Hospitality
Gili Air Island - Lombok, Gili Air, Lombok

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 65 dari 166 ulasan" "
Penilaian 8 - Bagus. 56 dari 166 ulasan" "
Penilaian 6 - Cukup Baik. 29 dari 166 ulasan" "
Penilaian 4 - Buruk. 12 dari 166 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 166 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

7,2/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cipta, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing resort, amazing pool
Amazing pool! Just head out from your room and splash! Great location too, close to the pier, scallywags, etc

8/10 Bagus

Bernard, Jakarta

Disukai: Staf & layanan, kondisi & fasilitas properti
Good new resort on island
Overall stay was good but towels can be cleaner, service was good and staff were friendly. Great that they provide free bikes for its guests.

6/10 Cukup Baik

sandra, Abbotsford

Bepergian bersama teman
Disukai: Kebersihan
Good location and liked the pool that is right from the door. We did not have wifi working very well during stay. Air conditioning in room was not working great but when we complained it was fixed and was better. We forms food was overpriced at the resort. Did not eat at the resort much as I had ordered chicken wings with drinks and only 3 tiny wings came. There are plenty of reasonable food options within walking distance though.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Brent

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great resort will definitely go back
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Heidi

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 4 malam pada bulan Januari 2024

4/10 Buruk

Steven

Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Anders Nils Ragnar

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great service, personal and location were great, the pool cleaning could have been better.
Menginap 4 malam pada bulan April 2023
Tanggapan dari Sales Marketing pada tanggal 14 Jul 2023
Thank you for your review. We appreciate your feedback and are glad to hear that you enjoyed our service and location. We apologize that the pool cleaning did not meet your expectations and we will work to improve it in the future.

6/10 Cukup Baik

Christine

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Chambre correct mais services a revoir
Chambre correct. Néanmoins des bémols vu le prix de la nuitée : à notre arrivée vers 15h00 la chambre n etait pas encore prête il a fallu attendre 20 min. Pendant notre séjour de 4 nuits la piscine donnant sur la chambre n a jamais été nettoyée ( presence de saletés au fond, des feuilles et insectes flottants) Le petit dejeuner n est vraiment pas super et le café est horrible ( présence de marc de café) et même quand on demande à changer c est toujours pareil.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Yudit-Sales Marketing pada tanggal 6 Jun 2023
We are sorry about the delay in getting you the room at the time of your arrival. We understand your concern about the pool quality and the breakfast options. We will take corrective measures to ensure that such issues do not arise in the future. Please rest assured that we value your relationship and are committed to providing you with the best service.

2/10 Sangat Buruk

Terry

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
This property was not how it was protrayed, the pictures of the rooms and surrounding property made it look much more up to date than it is. We stayed only one night of the week we had booked and moved to another resort on another island for duration of our vacation.
Tanggapan dari Gili Air Lagoon pada tanggal 24 Mei 2023
Thank you for your honest feedback, Terry. We are sorry to hear that you did not find the property as up-to-date as you had expected. We strive to provide a top-quality experience for all of our guests. We value your opinion and thank you for taking the time to share your thoughts on our resort.

6/10 Cukup Baik

Iris

Disukai: Staf & layanan
Op goede loopafstand van de haven, fijn strand en restaurantjes om de hoek. Het personeel is vriendelijk, de bedden zijn goed en er is een fijn zwembad bij het restaurant. Helaas is het verder wel wat in vervallen staat. Het ronde zwembad was niet schoon, het middenstuk is een opslagplaats voor troep geworden. De wc brillen waren vies, dit hebben ze tijdens ons verblijf wel opgelost. Verder wat kleinere mankementen zoals leuningen die los zitten, een lamp in de badkamer die niet uit kon, gaten in het rieten dak etc.
Tanggapan dari Management Gili Air Lagoon pada tanggal 3 Mei 2023
Thank you for taking the time to review us. We are delighted to hear that you have enjoyed the great amenities and friendly staff at our hotel. We apologize for the conditions of the swimming pool and other minor defects you have experienced. Our team is committed to providing the highest standards of facilities and we will take immediate steps to address the issues you have raised.

8/10 Bagus

Lisa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Great location just off the beach. Staff are amazing and very helpful. Infinity pool by hotel restaurant/bar was great. View of the ocean. Only 6 loungers and no umbrellas. Breakfast included was basic but delicious. Rooms are definitely dated and could use updating. Lots of ants in room. Bathroom is part outdoor so very buggy. Always had hot water and air conditioner worked great. Lagoon pool is run down and needs cleaning. Not sure what use to be at the center of the pool but was being repaired during our stay. Wifi barely works.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Management Gili Air Lagoon pada tanggal 19 Apr 2023
Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed the location, staff, infinity pool, and view of the ocean. We apologize for the limited number of loungers and lack of umbrellas. We are sorry to hear that the rooms are dated and that you experienced ants in the room. We are also sorry that the lagoon pool was not up to your standards. We will take your feedback into consideration and work to improve the quality of our services. We apologize for the wifi issues and will look into this further.

8/10 Bagus

Randi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
The pool was great for kids, right at your doorstep. The property wasn't on the beach though, which I had thought it would be (perhaps my mistake). It was only a few minutes walk, so was ok. Staff was friendly & helpful. Overall, it was a decent place to stay.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Management Gili Air Lagoon pada tanggal 8 Apr 2023
Thank you for your review. We are glad that you enjoyed the pool and found the staff to be friendly and helpful. We apologize if you were expecting the property to be on the beach, but we are glad that it was only a few minutes walks away. We hope that you had a pleasant stay overall.

10/10 Sangat Bagus

Philip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel on Gili Air with unique pool, comfortable rooms and great service
Menginap 5 malam pada bulan Februari 2023
Tanggapan dari Gili Air Lagoon - Management pada tanggal 20 Feb 2023
Hi Philip,Thank you for your kind words, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

2/10 Sangat Buruk

Ronamae

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Gili Air Lagoon - Management pada tanggal 20 Feb 2023
Dear Ronamae,Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your accommodations. We are very sorry that you didn’t have a great experience in our hotel. My apologies for this inconvenience. We hope to have to chance to welcome you again.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Rod, Auckland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very private due to the layout and small number of units Staff very helpful Staff and cats very friendly. Bring biscuits for the cats Close to good restaurants and ferry This is not related to the resort. The sea is why we came.The businesses on the islands need to clean up all the rubbish in the water, probably not their fault but seeing all the plastics film and metal foil from packaging in the sea is a not going to make me come back. The ENVIRONMENT is your business. If you can engage the tourists, give them fine net bags to collect the rubbish while they are in the water and return it. It the least we can do and its not hard.
Menginap 4 malam pada bulan Maret 2020

6/10 Cukup Baik

Anders

Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan
Ok budgethotell.
Hotellet hade alla möjligheter med ett bra läge och en fin pool som rummen vette ut mot. Rummen var helt ok men det var mycket kryp i badrummet som var öppet ut. Djur som åt av tvålar och djurbajs på handduken var inte så trevligt. Servicen var inte så bra. Personalen försökte lite för mycket och man fick inte ens dra ut sin stol själv till frukosten. Vi blev aldrig lämnade ifred när vi åt frukost. Det stod alltid någon två meter från vårt bord och ställde frågor hela tiden. Frukosten bestod av en mindre buffe och en varmrätt som man beställde från menyn. Det var helt ok pannkakor men när jag beställde en egg benedikt fick jag ut något som jag inte vet vad det var. Helt oätbart var det.
Menginap 4 malam pada bulan Maret 2020

10/10 Sangat Bagus

Caralyn, Bpyanup WA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the pool access, close to port , shops and restaurants.
Menginap 4 malam pada bulan Maret 2020

10/10 Sangat Bagus

Kerstin

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Godt hotel
Rigtig godt hotel. Fedt koncept med en rund pool og man har “sin egen” pool. Fine og rene hytter. Morgenmads buffen lidt beskeden, men det er den også mange andre steder. Wifi virker fint. Servicen er i top.
Menginap 4 malam pada bulan Januari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good pool very good poll good pool vergood pool very good poll good pool very good polly good poll
Menginap 3 malam pada bulan Januari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Desember 2019

10/10 Sangat Bagus

Lina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2019

4/10 Buruk

hollie

Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2019

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
This property looks nothing like the pictures on the Expedia website!!! My husband and I booked and paid for 3 nights and left after 1. The pool had a big calcium build up ring just above the waterline, the staff barely spoke english and the service at the pool bar sucked! The landscaping around the pool and the entire property was non existent, you might mention to potential guests that the island was hit by a 7 magnitude earthquake just over 12 months ago and they are still clearly recovering from that! I’d like a refund for the two nights that we didnt stay at a property we were ‘duped’ into booking by misleading images on your website. Please contact ASAP regarding a refund!!
Menginap 3 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Fiona

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Having your own chaise lounge in your own private pool was superb. It was very quiet and tranquil. The staff were exceptional. Very romantic atmosphere. Close to the beach restaurants. There was a fabulous spa just on the corner. I will be back .
Menginap 2 malam pada bulan September 2019

8/10 Bagus

sylvain

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hôtel correct, petit déjeuner bof
Hôtel original surtout grâce à sa piscine. Les Bungalows sont confortables et propres. Par contre le petit déjeuner est vraiment pas terrible ( pains et croissants rassis...) L'emplacement est pas mal, car pas trop loin du port et proche des plages pour le snorkeling et des restaurants.
Menginap 2 malam pada bulan September 2019

10/10 Sangat Bagus

Frank

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastisk for barn og hyggelig personell Nydelige strender og ankomsthavn rett i nerheten😊
Menginap 2 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved the rooms and the pool area. Close to the beach area and friendly service
Menginap 3 malam pada bulan Juli 2019

8/10 Bagus

Mathieu

Disukai: Kebersihan, staf & layanan
Bien
Belle adresse bien située, mais un peu vieillissant. Comme souvent il s’agit de chalets locaux donc l’insonorisation a la lumière ou au bruit n’est pas parfaite mais ça reste une belle chambre. Très bien pour le petit déjeuner
Menginap 3 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Great staff
The hotel has great potential, though it doesnt live up to it. They are working on rebuilding the place from the damage from the earthquake last year. The pool was Nice But had a lot of bugs and things in it. And the rooms were Nice, some small ants got in But Nothing major. The breakfast was not very good. But there are a lot of places nearby Where you can eat. But the service was amazing! Amazing staff! And I recon the hotel Will be great when the renovations are done
Menginap 4 malam pada bulan Juni 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juli 2019

4/10 Buruk

Monica

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stay away
The hotel needs a lot of renevation. It does not look like that has happened in about 20-30 years. Our bedshits had marks in them because they’ve had big holes in them and the towsls had stains. Lot of spiderweb on the walls. I would not stay here again.
Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Gili Air Lagoon Resort pada tanggal 2 Jul 2019
Hi Monica, please accept our sincere apology for any inconveniences we may have caused. We'll work hard to fix the issue you experienced. Thanks for letting us know. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Die Lage der Unterkunft war nah am Hafen. Örtliche Restaurants waren zu Fuß gut zu erreichen. Der Bungalow und der Pool waren groß. Personal sehr hilfsbereit und freundlich. Sehr viele Moskitos waren im Pool und die Hygiene im Pool ebenso im Badezimmer lässt zu Wünschen übrig. Föhn hatte gefehlt und ich wurde ziemlich verstochen, denn überall sogar im Zimmer waren die Moskitos. Unterkunft ist für einen kurzen Zwischenstopp ganz ok.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Gili Air Lagoon Resort pada tanggal 2 Jul 2019
Hi, we really appreciate you for choosing our resort. Please accept our sincere apology for any inconveniences we may have caused. We'll work hard to fix the issue you experienced. Thanks for letting us know. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel. Pool was not so clean, Although the pool boy certainly did his Best. The Water Rotation is completely missing. Wi-Fi was poor.
Menginap 3 malam pada bulan Mei 2019
Tanggapan dari Gili Air Lagoon Resort pada tanggal 2 Jul 2019
Thanks for choosing our resort. we really apologize for any inconveniences we may have caused. We'll work hard to fix the issue you experienced. Thanks for letting us know. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

6/10 Cukup Baik

Traveler terverifikasi

Menginap 4 malam pada bulan Mei 2019
Tanggapan dari Gili Air Lagoon Resort pada tanggal 2 Jul 2019
Hi, we really appreciate you for choosing our resort. Please accept our sincere apology for any inconveniences we may have caused. We look forward seeing you again sometimes soon with some improvement! Thanks again.^^

10/10 Sangat Bagus

Benn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best resort on the island
Gili air lagoon is in a great location near to the port and the main bars and restaurants. The staff were very friendly and always willing to help out, e.g. arranging our fast boat back to Bali and organising a good snorkelling tour. The rooms were great and had everything needed. The pool was the best bit, with each room feeling like they have their own private space but, giving you space to swim and relax in a bigger pool if you want. Definitely think it's the best resort on the whole island.
Menginap 3 malam pada bulan April 2019
Tanggapan dari Gili Air Lagoon Resort pada tanggal 2 Jul 2019
Hi Benn, we just wanted to drop you a note that we really appreciate you for choosing our resort. Also, our apologies for any inconveniences we may have caused. We hope you enjoyed and had a great time during your stay. We look forward seeing you again sometimes soon! Thanks again.^^

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was the most disapointing experience I’ve ever had! and I travel a lot. On arrival I was told I can’t check in as my room is going through some renovations and there’s no electricity... and that’s it!!! No sorry, no willingness to help me perhaps find another hotel! Shocking!! Wotif that was the last time I booked with you! and I’m not exaggerating. I realise that every company, even at this level can make a mistake like everyone else but the customer service was simply unacceptable! Put yourself in my shoes for a minute... you spend hours researching your dream destination and accomodation months before you go on a trip... then with time your excitement builds up and when you finally get there you are told you can’t check in!!! that’s not it! ....you still get charged for your entire stay!!! Very, very disappointing!!
Menginap 9 malam pada bulan April 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pretty true to the pictures, not flash but comfortable. Pool is huge but rather warm.
Menginap 3 malam pada bulan Maret 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2019

10/10 Sangat Bagus

Martine Smedheim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly Staff. Ok breakfast. Clean. Im going back!
Menginap 3 malam pada bulan Maret 2019

6/10 Cukup Baik

Brian

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Spring dette hotel over
Dette hotel er nedslidt på alle punkter. Den hytte vi fik var uden strøm så vi fik en anden. Der var ingen varmt vand de 4 dage vi var der . Svimmingpoolen var beskidt . Morgenmaden er meget beskeden. Personale var kun unge mennesker der gjorde hvad de kunne for at få det til at løbe rundt. Tror det snart der lukker for der var ikke lavet en reparation i mands minde. Alt for dyrt i forhold til kvaliteten.
Menginap 4 malam pada bulan Februari 2019

10/10 Sangat Bagus

Charlie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ett paradis som gör Gili Air till en paradisö
Ett paradis som gör Gili Air till en paradisö! Med ett boende i en lyxbungalow omringande en pool som vätter ända upp till bungalown är detta inget annat än ett paradisboende. Åk dock inte dit för matens skull, för den är inget vidare. Men allt annat är top notch (service, boende, poolen, priset)!
Menginap 5 malam pada bulan Desember 2018

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Choice on Gili Air
Excellent choice on a charming island. Super glad we chose it. Lovely staff!
Menginap 2 malam pada bulan Desember 2018

10/10 Sangat Bagus

Patrik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Miellyttävä kokemus. Palvelu oli hyvää ja paikka oli todella tunnelmallinen.
Menginap 8 malam pada bulan November 2018

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We were not impressed with this property. Upon arriving, we had to wait 15-20 min for someone to help check in. There was rarely easily accessible staff around the property. The room was ok but AC did not work properly and to say the room was hot was an understatement. The key to your room also controlled all power for the room including AC so anytime you leave, they expect it to be turned off, making the room even hotter. There walls of the inside of the lagoon were extremely deteriorated. There was construction going on around this area so hopefully it gets better but there was also no notice that we would be dealing with construction. Provided breakfast was average at best. Location of property has everything to be desired. You need to walk aways or ride a bike in either direction to get anywhere. You also have to walk down an alley next to an open field filled with trash that smelled awful to get to the property. We will not be returning.
Menginap 2 malam pada bulan November 2018