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Ulasan untuk Candlewood Suites Gillette, an IHG Hotel

2.5 out of 5
Candlewood Suites Gillette, an IHG Hotel
904 Country Club Road, Gillette, WY

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 82 dari 139 ulasan" "
Penilaian 8 - Bagus. 41 dari 139 ulasan" "
Penilaian 6 - Cukup Baik. 10 dari 139 ulasan" "
Penilaian 4 - Buruk. 4 dari 139 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 139 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice property. Clean. Checkin was easy and very quick. Staff was very friendly. Room very nice Large with full kitchen. Highly recommended.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

Bonnie

Disukai: Staf & layanan, kenyamanan kamar
Hotel staff was great. My room was backed up to the elevator and I could hear it all night along with some sort of water heater noise.
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

John

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
I was very disappointed when we ran out of toilet paper early in the morning and there was no extras anywhere in the room. I also discovered the there was trash in the trash can under the sink which had multiple Q-tips, an empty toilet paper roll and the paper from around the toilet paper. The thing that hold the body wash, shampoo, and conditioner bottles on the wall of the shower was not locked in so the all fell on the floor when I tried to use them. The desk clerk was very kind and offered to send housekeeping to our room which I declined. We have stayed at several Candle Wood Suites and never had anything like this happen before. The desk clerk gave me what I needed since we were checking out in a few hours anyway. Housekeeping obviously did a really poor job on the room. It made me wonder about the bed then, gross!!!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Manager pada tanggal 28 Sep 2023
John,Thank you for choosing stay with us. I apologize that your room was satisfactory. We strive to make every experience enjoyable for our guest, and unfortunately we fell short. Your feedback gives us the opportunity to improve in areas we may need to focus more on.

6/10 Cukup Baik

Bo

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Staff needs a course in being friendly and not act like they are doing the public a favor by checking them in.
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Diana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was excellent. It was very clean and the bed was comfortable.
Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Kristina

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Roger

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Walked in and the lobby smelled like an auto repair shop. There were a bunch of guys sitting in the lobby who apparently worked in the oil fields. That smell continued throughout the elevator and hallways. We were given our room key. We opened the door. The room looked like a tornado went through it. It was filthy. Oops gave us a room that was occupied. Changed rooms. Had to continue smell the nasty oil and dirt sweat.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Manager pada tanggal 22 Mei 2023
Thank you for your feedback on your recent stay with us. Comments like your are used to continuously improve our property. Please accept my sincere apologies for the inconveniences you encountered with your room, while you were our guest.I do hope you will give us another opportunity to serve your lodging needs in the future..

6/10 Cukup Baik

Cindy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The first room 213 spelled so musty and the bed was kind of messy so not sure if clean. Was given a new room 319 which did not smell musty but the shower was old and the shower door disgusting with corrosion. Needs replaced bad. Overall room was clean. Have paid the same and even less for other hotels and had much better rooms.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Terrie Ann pada tanggal 15 Mar 2023
CindyThank you for taking the time to leave us a review. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Buruk

Anthony

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
Property is run down and staff attempted multiple additional charges to my credit card. Thank goodness for fraud alerts.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 6 Mar 2023
We value your feedback and we are so sorry to hear about your poor experience. If there is anything we can do to fix this, we would be more than happy to!

10/10 Sangat Bagus

Tonette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Manager pada tanggal 10 Jan 2023
Thank you for staying stay with us!

10/10 Sangat Bagus

heidi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2022

10/10 Sangat Bagus

joseph

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean friendly convenient.
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Crystal Cundall pada tanggal 18 Jul 2022
We thank you greatly for the positive review! We pride ourselves on our clean rooms and friendly staff. As you noted, we are a very convenient location to many eating establishments and stores. We hope you consider us for your next stay in Gillette and look forward to seeing you again!

4/10 Buruk

David

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
On the what did you not like, let me say our bill was totally messed up. It started on check in. I asked to move the bill to another credit card. She took a few minutes working on it and said it was taken care of. The day before we checked out i checked again because it was 125.00 dollars more then we paid. Once again the front desk worked on it and said it was corrected. The morning of check out the bill was now on 2 credit cards and no longer pending but charged. My wife went down this time to see what was going on with on with 2 bills now. Upon talking to Crystal who was now annoyed, my wife asked have i done something wrong? Crystal replied your first mistake was booking through EXPEDIA. It was downhill from there. It did get corrected after one or two more calls after we got home. We were advised to book through the hotel and not through Expedia . What does Expedia think of the Operations Manager of Candlewoods response concerning this? As a customer of Expedia this is how we were treated. David Sharp
Menginap 4 malam pada bulan Mei 2022
Tanggapan dari Crystal Cundall pada tanggal 28 Jun 2022
We greatly apologize for the miscommunication during your check-in and check-out process. We charge third party bookings for their stay the day of their arrival and use the card provided by the third party entity. We agree another card was added at check-in, however, it was not charged until the morning of your check-out and ONLY after the first card was refunded. The other $125 mistake was inaccurate addition of pet fees that should have been charged only once. All fees were corrected and accurate by the time you departed at 9:15am. As stated at check-out, the card refunded would take 7-10 days to return funds. This was also explained with each phone call. On the property level, we do have booking preferences and love to honor loyal guests, as it alleviates many miscommunications, such as this one. We also appreciate patience when these issues arise as all parties showed little, myself included, for which I apologize. We invite you back to our property so that we can WOW you. Wishing you many happy travels.

8/10 Bagus

philippe

Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Crystal Cundall pada tanggal 28 Jun 2022
Our goal at Candlewood Suites in Gillette, WY, is for you to have as comfortable a stay as possible. We greatly appreciate your rating and invite you back for your next stay in the hopes we can WOW you! Thank you, Candlewood Suites Management

8/10 Bagus

Renee

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2021

10/10 Sangat Bagus

Kerry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Kierra Bulkley pada tanggal 12 Okt 2021
Thank you for your feedback. We are already looking forward to serving you again in the future!

10/10 Sangat Bagus

Amber, ROY

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was the first time staying with Candlewood and this will now be my first choice when looking for hotels in the future
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Kierra Bulkley pada tanggal 4 Okt 2021
We value your feedback, and are already looking forward to the next opportunity to serve you! Thank you for being our Friend.

10/10 Sangat Bagus

Ryan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2021
Tanggapan dari KierraBulkley pada tanggal 28 Sep 2021
We value your feedback and we are looking forward to the next opportunity to serve you! Thank you for being our Friend!

8/10 Bagus

Theresa

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Super comfy beds. We are a family of multiple severe allergies. Great air quality, and no allergic reactions with bedding. Routine stay for us.
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari KierraBulkley pada tanggal 28 Sep 2021
We value your feedback and we are looking forward to the next opportunity to serve you! Thank you for being our Friend!

10/10 Sangat Bagus

Patrick

Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari KierraBulkley pada tanggal 28 Sep 2021
We value your feedback and we are looking forward to the next opportunity to serve you! Thank you for being our Friend!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Josh worked the desk. He was extremely friendly and helpful! The room was very nice and the price was right.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari KierraBulkley pada tanggal 2 Agu 2021
We value your feedback, and we are already looking forward to serving you again in the future! Thank you for being our Friend! Kierra Bulkley General Manager Candlewood Suites

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent!
The staff was very friendly and everything, down to the shower was great!!
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari KierraBulkley pada tanggal 2 Agu 2021
We value your feedback, and we are already looking forward to serving you again in the future! Thank you for being our Friend! Kierra Bulkley General Manager Candlewood Suites

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean comfortable with very nice kitchenette
Amazing clean suite with really well appointed kitchenette. Wish our stay had been longer so we could have used the suite to the maximum. Bed was very comfortable and ever thing was very clean.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Kierra Bulkley pada tanggal 13 Jul 2021
Thank you for your feedback! We appreciate your loyalty.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juli 2021
Tanggapan dari KierraBulkley pada tanggal 2 Agu 2021
We value your feedback, and we are already looking forward to serving you again in the future! Thank you for being our Friend! Kierra Bulkley General Manager Candlewood Suites

10/10 Sangat Bagus

Terry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Kierra Bulkley pada tanggal 28 Jun 2021
Thank you for being our Friend!

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome
Awesome Experience...Staff, room and amenities all first class.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari KierraBulkley pada tanggal 23 Jun 2021
We loved having you, and we value your feedback! We are already looking forward to the next opportunity to serve you. Thank you for being our Friend!

10/10 Sangat Bagus

Martin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wish I stayed longer
We got in late and really just needed a place to crash, but the rooms were awesome, clean, and comfortable. Made me regret that we were not staying longer. Reception was also friendly and helpful.
Menginap 1 malam pada bulan April 2021
Tanggapan dari KierraBulkley pada tanggal 13 Apr 2021
Hi Martin, Thank you so much for your positive feedback! We wish you could have stayed longer, as well. In the future, please stay with us again. Thank you for being our Friend!

8/10 Bagus

Ashton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good location
Good service. Good room. Good facilities. Employees did not wear nor enforce mask wearing.
Menginap 1 malam pada bulan April 2021
Tanggapan dari KierraBulkley pada tanggal 13 Apr 2021
Hi Ashton, We value your feedback! We apologize for the lack of face mask use and that issue is being addressed urgently. Thank you for being our Friend!

2/10 Sangat Buruk

Scott

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Use a different hotel site
I had reservations to stay at this hotel. But was never informed that this hotel was closed due to a fire. Neither the hotel or hotels.com informed me of this. But charged me for the room anyway and they won't refund my money. I won't be using candlewood suites hotels or hotels.com ever again.
Menginap 1 malam pada bulan Februari 2021
Tanggapan dari KierraBulkley pada tanggal 14 Apr 2021
We value your feedback and we are so sorry to hear about your poor experience. If there is anything we can do to fix this, we would be more than happy to!

10/10 Sangat Bagus

Jeanne

Menginap 1 malam pada bulan Februari 2021
Tanggapan dari KierraBulkley pada tanggal 13 Apr 2021
We value your feedback, and we are already looking forward to serving you again! Thank you for being our Friend.

10/10 Sangat Bagus

Judith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2020

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Oktober 2020

6/10 Cukup Baik

Erin

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Linda, Aurora

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was nice and the bed was super comfortable!
Menginap 1 malam pada bulan Oktober 2020

6/10 Cukup Baik

Florine, Gillette Wyoming

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
We had food that needed to be kept cold but the refrigerator and ice maker didn’t work in the room. Besides that it was a good stay.
Menginap 1 malam pada bulan September 2020

10/10 Sangat Bagus

Moses

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean but no pool or breakfast.
Very clean place. Everything is within driving distance if not walking distance. No pool or breakfast though. That would have been nice but we made breakfast in the suite which was delicious. Had a pet friendly room that seemed pretty clean. You can borrow board games and electronic gaming devices from the front desk. Staff was friendly.
Menginap 1 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and comfy
Very clean and comfy room, just what we needed at the end of our vacation.
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff greeted us and told us where we could find rooms and areas in the lobby. The room was clean and comfortable for the night. We liked our stay.
Menginap 1 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Leslie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was great. People were great.
Menginap 3 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Megan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great room -odd checkin
Beautiful room, check in was a little odd. They tried to tell me how booking through Hotels.com was problematic. However the room was beautiful and just what we needed after 11 hours on the road. Covid edition: The signage in the building said masks were required inside-but many guests were ignoring that-which was worrisome.
Menginap 1 malam pada bulan Juli 2020

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
2020
Stay was good no issues , really nice hotel
Menginap 1 malam pada bulan Juli 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
넓고 깨끗하고 부엌이 있어 좋아요~
Menginap 1 malam pada bulan Juli 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juli 2020

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Juni 2020

6/10 Cukup Baik

KRISTINE

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Covid 2020
The stay was fine. The trip was booked and paid for by rewards. The hotel after 3 days still is pending a bill. Asked at checkout and they said it would drop off, still waiting!!
Menginap 1 malam pada bulan Juni 2020

10/10 Sangat Bagus

Ross

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very pleased
Called because we were running late. Tbey comfirmed our room and told us"Travel Safe".Quickly checked in and had popcorn waiting in our wonderful room. Close to many restarunts etc.Large bathroom. Totally enjoyed our stay.
Menginap 3 malam pada bulan Juni 2020

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juni 2020

10/10 Sangat Bagus

Krystn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2020

10/10 Sangat Bagus

Joe

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient place for a Gillette stay
I stayed here for 3 days on a business trip. Pleasant service, coffee on demand and a nice kitchen made the stay enjoyable. The room was very quiet except when I turned down the thermostat in my room which kicked the AC on. AC was very loud but that was probably my fault for turning it on during freezing January!
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Mary-Beth and the PTAC Unit pada tanggal 3 Feb 2020
Hello Joe, Thank you for staying with us at the Candlewood Suites in Gillette Wyoming. We are so happy to hear you had a pleasant stay but what were you thinking with turning on the AC in January. Our poor little PTAC unit did want to apologize for making so much noise. It just didn't know what was going on, and had to voice its opinion. We hope to see you again when it's not freezing out. Your Friends in Hospitality,