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Lake Kivu Serena Hotel

Property class: 4

Choose dates to view prices

At Lake Kivu Serena Hotel, you can look forward to a poolside bar, a terrace and a garden. Take some time to relax at the on-site spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner and light fare. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is Rp4.079.857
Rp4.936.627 total
includes taxes & fees
5 Sept - 6 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with a bed, television, desk, chair, and a view of the outdoors.

Family Room, 2 Queen Beds, Non Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Lake View

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Junior Suite, 1 King Bed, Lake View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

A hotel room with two beds, a desk with a television, and a chair.

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, Pool View

A hotel room with a large bed, a television, a desk, and a chair.

Superior Room, Pool View

9.0 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Lake View

A hotel room with a sofa, armchairs, a dining table, a television, and framed pictures on the wall.

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with two beds, a desk with a TV, and a window with curtains.

Superior Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi
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About the area

Located in Gisenyi, Lake Kivu Serena Hotel is on the beach. The area's natural beauty can be seen at Kivu Lake and Gisenyi Beach. Visit our Gisenyi travel guide
Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach
    5 min walk - 0.5 km
  • Rwanda Tourism University College
    2 min drive - 2.3 km
  • Université Libre de Kigali
    3 min drive - 2.3 km
  • Nyamyumba Hot Springs
    9 min drive - 8.2 km

Restaurants

  • Barbcue
    3 min drive
  • Lakeside Restaurant And Bar
    7 min walk
  • Paradise Malahide
    5 min drive
  • Migano Cafe
    6 min walk
  • Roxy Bar And Restaurant
    20 min walk

About this property

Lake Kivu Serena Hotel

  • Upscale hotel
  • Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace and a garden. Take some time to relax at the on-site spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool
    • Free self-parking
    • A round-trip airport shuttle (surcharge), express check-out and babysitting (surcharge)
    • Luggage storage, meeting rooms and a gift shop
  • Room features
  • All guest rooms at Lake Kivu Serena Hotel boast thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with baths or showers and hairdryers
    • LCD TVs with premium channels
    • Free infant beds and phones

Similar properties

LUX* Lake Kivu
Bwishyura
  • Pool
  • Spa
  • All-inclusive available
  • Free Wi-Fi
The price is Rp7.297.006
Rp8.829.377 total
includes taxes & fees
25 Aug - 26 Aug
LUX* Lake Kivu
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Does Lake Kivu Serena Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of 22 Aug 2026, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on 5 Sep 2026 start from Rp4.079.857, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lake Kivu Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lake Kivu Serena Hotel?

Self-parking is free at this property.

What time is check-in at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lake Kivu Serena Hotel?

Checkout is at noon.

Does Lake Kivu Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies.

Where is Lake Kivu Serena Hotel located?

Nestled on the beach, this Gisenyi hotel is just steps away from Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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