Gorillas Lake Kivu Hotel

Property class: 3

Choose dates to view prices

A poolside bar, a terrace and a coffee shop/cafe are just a few of the amenities provided at Gorillas Lake Kivu Hotel. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services
The current price is Rp2.089.587
Rp2.528.401 total
includes taxes & fees
24 Oct - 25 Oct

Room options

View all photos for Deluxe Double Room

A neatly made bed with a floral bedspread, two bedside lamps, a nightstand with a telephone, and a framed picture on the wall.

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

A hotel room with two beds, a chair, a nightstand with a lamp, a phone, and a framed picture on the wall.

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom, Lake View, Lakeside

A hotel room with a large bed, two bedside tables, a nightstand, a lamp, and two wall-mounted light fixtures.

Executive Suite, 1 Bedroom, Lake View, Lakeside

  • Lake view
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Single Room, Lake View

A hotel room with a bed, bedside tables, a desk, a television, and curtains.

Standard Single Room, Lake View

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free wired internet
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Gisenyi is home to Gorillas Lake Kivu Hotel. The area's natural beauty can be seen at Kivu Lake and Gisenyi Beach. Take the opportunity to explore the area for water adventures such as fishing.
Map
Avenue de la Cooperation, Gisenyi

What's nearby

  • A calm lake surrounded by forested hills and distant mountains.
    Kivu Lake
    1 min walk - 0.1 km
  • Gisenyi Beach
    7 min walk - 0.6 km
  • Rwanda Tourism University College
    10 min walk - 0.9 km
  • Université Libre de Kigali
    2 min drive - 1.2 km
  • Nyamyumba Hot Springs
    10 min drive - 9.4 km

Restaurants

  • La Rosta
    6 min drive
  • Barbcue
    3 min drive
  • Salt and Pepper Restaurant
    3 min drive
  • Steven shop
    5 min drive
  • Pamoja
    3 min drive

About this property

Gorillas Lake Kivu Hotel

  • Property highlights
  • Consider a stay at Gorillas Lake Kivu Hotel and take advantage of a poolside bar, a terrace and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool
    • Free self-parking
    • A round-trip airport shuttle (surcharge), newspapers in the reception and tour/ticket information
    • Luggage storage, a 24-hour front desk and barbecues
  • Room features
  • All guest rooms at Gorillas Lake Kivu Hotel feature comforts, such as 24-hour room service and premium bedding, as well as amenities, such as free WiFi and safes.
  • More amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • 42-inch flat-screen TVs with premium channels
    • Balconies or patios, coffee/tea makers and daily housekeeping

Similar properties

A two-story building with a red-tiled roof, a balcony, and a view of a lake.
Bethany Hotel Karongi
Bwishyura
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.0 out of 10, Very good, 6 reviews
The price is Rp1.206.428
Rp1.459.778 total
includes taxes & fees
5 Nov - 6 Nov
Bethany Hotel Karongi
Compare similar properties

Frequently asked questions

Does Gorillas Lake Kivu Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Gorillas Lake Kivu Hotel?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Gorillas Lake Kivu Hotel on 24 Oct 2026 start from Rp2.089.587, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Gorillas Lake Kivu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gorillas Lake Kivu Hotel?

Self-parking is free at this property.

What time is check-in at Gorillas Lake Kivu Hotel?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Gorillas Lake Kivu Hotel?

Checkout is at noon.

Does Gorillas Lake Kivu Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30.00 per vehicle applies.

Where is Gorillas Lake Kivu Hotel located?

Situated in Gisenyi, this beach hotel is within a 10-minute walk of Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Gorillas Lake Kivu Hotel Reviews

7.0

Good

8.0

Cleanliness

7.6

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 9 out of 45 reviews
Rating 8 - Good. 19 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 5 out of 45 reviews
Rating 2 - Terrible. 6 out of 45 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities
Old school no elevator for family with kids
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Disliked: Amenities
​Management needs to be more transparent with guests. I reached the hotel in the middle of the night (1:30 am) only to be surprised by a water outage. No heads-up was given. The dining experience was equally poor—the menu wasn't ready and there were no vegetarian dishes available. Even with limited occupancy, the service felt disorganized. If you can't provide basic water and a standard menu, you shouldn't be taking bookings.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023
Verified review

6/10 Okay

Disliked: Property conditions & facilities
The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.
Stayed 4 nights in Nov 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, room comfort

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Simplismente a piscina estava vazia!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait
Stayed 2 nights in May 2023
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place right by the lake

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By the water

Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mysigt hotell med närhet till centrum

Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort.
Stayed 2 nights in Apr 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel.

Bad hotel. No good communication hotel.
Stayed 4 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
Stayed 3 nights in Nov 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel close to the beach

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
Stayed 3 nights in Jun 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kilgali Hotelec=

NO elevator. congested area but very nice hotel grounds inside a walled area
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Basic hotel, could do better

Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!
Verified review

6/10 Okay

Liked: Cleanliness

Rent och snyggt, men något opersonligt

Trevligt poolområde med servering och välskött pool. Hotellet är rent och i gott skick, om än lite opersonligt. Rummet var väldigt lyhört och många ljud utifrån hördes in, men det kan bero på att vi hade rum nära receptionen. Wifi finns men låg nere längre perioder flera gånger under våra dagar där.