Search Hotels Near Glaoui Kasbah, Marrakech

"i booked the general hotel room and don’t opt for the all inclusive service. i emailed th hotel informing the of my late arrival and requested a shuttle but never heard back. at the airport i saw the driver from the hotel and asked him if i could get a ride and he directed me to a taxi. upon arrival, the front desk staff was nice enough and confirmed they received my late check in a. airport pickup request but didn’t say that either was confirmed simply that they received it. once in my room, There was an immediate odor, smell could have been from the ac being off. the sheets didn’t appear to have been changed, or maybe they were washed nicely, there were some small stains, the breakfast selection was small and didn’t taste or look very good. i ordered a vegetarian wrap with room service and received very hard toasted with raw carrots, and cucumbers and tomatoes, with soggy fries . i also ordered a fruit salad which was slimy, and a glass bottle of soda with no bottle opener. the refrigerator in the room didn’t work, the shower was dirty, the towels were extremely rough and over washed. it didn’t feel like a barcelo brand but more like a. best western. i also tried the hama spa and the service was poor. the description of the service included a body and head massage and a facial and each service felt rushed and poorly delivered. perhaps the staff isn’t trained well. there is no business center to work if you need to. gratuities are expected and even if you tip well they wo"

"Absolutely amazing experience will stay here again. So clean, beds are so comfortable, the food was amazing at the snack bar and the restaurant, great pool and I had the most amazing experience at the spa having a Hammam and massage. The location is perfect, 7 mins away from main square, 3 mins from place Mallah where most tours pick you up from and the riad is on a really nice souk with great shops and food stalls"

"Cool stuff "

"Absolutely wonderful place to stay at! Everything was phenomenal. Worth every penny "

"Hotel was very nice and clean. Staff were friendly and helpful. "

"Staff are overwhelmingly perform task poorly and conduct themselves in unprofessional manner. Property staff are obviously very loud and talkative with regards to the property amazing status. I do wish, the management talk notes. Thank you. "

"The drinks that were served were low quality. The alcohol was pathetic. The food was below standard."

"Lovely rooms, very clean pool area, fantastic staff, plenty of variety of drinks, food absolutely gorgeous! Cant fault it for the money! Wouldn’t say it’s 5* but it’s a solid 4* but matched our expectations. It is a bit stuck out on its own though so would benefit from a small internal shop. We would definitely return! Oh and there is a free shuttle bus into the centre twice a day and very cheap excursions."

"The staff the are very kind and helpful. Elbachir in the restaurant is a great guy. Always there to help when you need it. Over all everyone was great"