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The reason for my poor review is because the staff was extremely rude and unprofessional. There was an incident in which the manager barged into our room with a repair man and did not ask if it was ok to enter. My friend was changing and our door was just opened and the manager entered without approval. This was unacceptable and I’m sure no one would approve of this. She had an attitude and did not treat us respectfully:
It is very clean and new. It looks remodeled. Though it locates new busy road, it is quiet inside the room. Also, they have really fresh cut fruits for breakfast buffet. Nice place. Will come here again. Strongly recommended!
We only needed a place to stay overnight but we very lucky to have found this treasure of a hotel! Check in was quick and easy and it was so helpful that they had available luggage carts to use. The room was clean and quiet. But by far, the breakfast downstairs was THE BEST I've ever had at a hotel! It wasn't complimentary, but it was worth every penny! Made to order fresh and served by friendly staff. This was the cherry on top of a lovely stay!
Sharon
Stayed 1 night in Dec 2023
4/10 Poor
Bin
28 Dec 2023
Disliked: Property conditions & facilities
My room had a terrible smell of chemicals initially, and I had to let the window open and fan run for a few hours. Even after that, the air was noticably smelly compared to the hallway.
Has very old heating system and thermostat was not working properly definitely needs to be upgraded. We paid for breakfast and it was very delicious and amazing. Staff are friendly. Generally I like this hotel and will come back in future.
Mehdi
Stayed 1 night in Dec 2023
2/10 Terrible
tommie, Goleta
27 Dec 2023
Disliked: Cleanliness, staff & service
I hated that they didn't let me cancel due to illness give me refund or credit for another time. I though reserving with Expedia would automatically guarantee refund or credit. the hotel management was impossible.