Grand Boulevard hotel guide. Omni hotel in Grand Boulevard, Chicago

"Great cafe/restaurant on property. "

"Rooms were infrequently cleaned and we had to request soap and new towels (no we didn’t have our (no housekeeping) sign up). Other than that it was a nice stay."

"Great hotel all around & extremely convenient to walkable things to do and places to eat."

"Everything good"

"On the site it's listed that cribs are available and I also included the request with booking in the accomodations section. Upon arriving at the hotel we was told not only were there not any cribs but it was treated as if it was a weird request. The host was a younger guy (I'm 31, he was about 25) and when I asked if he could if housekeeping for a crib I was again told by him that they do not have them. Luckily a bar worker heard the convo and told him that housekeeping do have cribs. He paged housekeeping and surprise! A crib for the baby. We quickly moved on from that and I was excited to continue on with my birthday trip. Well.... Entering the room it looked clean.. But that bathroom had no toiletries. No hand soap. No q-tips or shower caps. The following day the room was not tended to. All bath towels that I neatly put in a pile for housekeeping remained there. No fresh towels. No fresh linen for the bed. No new bag for ice. Still no hand soap (that I requested the night before and never received). I truly was expecting more from this hotel."

"Friendly enviroment, great service, room clean"

"clean room, wonderful pool, breakfast was very good, everything felt effortless."

"It was clean but traveled awhile to get there. I don’t have a ton of money but wanted to give my son a fun weekend. The staff was pretty rude. He spilt a cup of water while we were checking in and I offered to clean it up but staff was really irritated. Then when I asked if we could check in early the receptionist said “absolutely not”. There were a few other instances where staff was pretty rude too. But overall it was really clean and great location."

"Excellent customet service. Our car wouldn't start. The manager got jumper cables from another employee and brought his own car out to jump ours. We didn't even ask, he saw us and volunteered to help. There was a room issue when we first checked in. It was immediately corrected and they gave us 2 free drink tix for the bar onsite."