2/10 Sangat Buruk
Kayla
Bepergian bersama keluarga
17 Okt 2025
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
indoor pool is Small and right in front of lobby for all to watch. The tv didnt work called front desk, tried to troubleshoot, wouldnt work. Tried watching my laptop.. the electrical plugs between the beds didnt work. Called front desk, advised to plug stuff in on other side of room, worked but cant watch a dead tv or laptop from across room
The beds were so hard, it caused my back to spasm all night where i got no sleep. First thing at 7am you heard EVERYTHING in the hall. I didnt even both with the breakfast i pre-paid for as i was so tired, and sore. Then the red rash broke out from the bedding.
Maintenance calls and i waited for them to arrive. He tried to come back but i wanted to see his 'fix'. He knew the TV HDMI ports were bad. I didnt even think to swap cables and ports. Then he again knew the plugs were going out stating it was a big project to fix..
Manager offered a $25 GC IF i signed a consent form i was advised NOT to sign by my legal rep. BUT i could not talk to the manager as she wasnt there and wouldnt return my 5 calls over 2 days.
Tried to enjoy my vacation. Came back, still no manager nor did she call. I was NOT able to switch rooms or hotels as EVERY hilton was apparently booked in flagstaff. They would NOT refund because Expedia wouldnt allow. We left early. This place is NOT a Hilton standard.
Kayla
Menginap 2 malam pada bulan Oktober 2025