Green Valley Lake hotel guide. Marriott Hotels & Resorts hotel in Green Valley Lake, California

"First off, this property is in transition from an old hotel to an updated one. We saw painting in progress. The lobby has a great vintage vibe as was the design of the microwave and fridge in our room. Our overall experience was not great though. Our room shared a wall with another and we heard them and their t v into the early morning hours. The shower was clean but took TEN minutes to get hot. Two towels and one washcloth was provided for a two night stay. The bed was a other issue and clanked when we sat down or turned over. That said, this was room15. We will hope that these negative experiences did not occur in the bungalows and other guest quarters."

"Very comfortable bed "

"Rooms were clean and spacious . Staff was beyond helpful and friendly "

"Got 2 loads of laundry stolen out the dryer and when notified staff to roll back cameras I was told sorry I'm only able to see live view on the cameras so what is the point of even having cameras so ya took a loss on a lot of clothes "

"Great place to stay! This property is very well maintained"

"Ac / heating units are old and make alot of noise. I was woken up at 430am to what sounded a fire alarm going off. Turns out it was the ac unit on the ceiling. Called down and was offered ear plugs or to change rooma at 430 AM I was able to finally fall back to sleep around 8am. Went down to show them a video of the sounds and where it was coming....i was apologized to and given 1 hour extra to check out at 12 instead of 11...talk about not being aware of how the customer feels. I can care less about the "thank you" for letting them know about the AC... Probably will avoid this hotel moving forward, as i felt like i was not taken care of."

"Nice stay"

"Hello. the location is ideal in Big Bear. My room was neat and clean. The staff was friendly and efficient. They were professional and courteous. A couple of maintenance items that could use improvement. The hot tub was not hot. There was a smell of gas leak in the stairwell next to the front lobby. The upstairs third floor bedrooms were very hot at 85 degrees. The hallways upstairs were also very hot. We opened the windows to get some breeze to ease the heat. These appear to be all fixable items. Just need attention."

"I love this place. It’s like a beautifully kept little castle in the middle of the city. The room was spotless.The grounds are gorgeous. The pool is in the courtyard surrounded by plantings that are well maintained. I highly recommend Ayres Hotel."