"My stay at Birch Hill Suites in Independence, MO was extremely stressful and disappointing. While the room itself was acceptable at first glance, the overall experience raised serious safety concerns.
There was an unauthorized individual in my room, and although staff eventually intervened, the situation was not handled with urgency. To make matters worse, shortly after this incident, I discovered that three of my tires had been flattened in the parking lot. When I brought this to the staff’s attention, I received little to no assistance or support.
The parking area did not feel secure, and the lack of responsiveness from staff during such a serious situation was concerning. Air conditioning and basic room features were functional, but none of that outweighs the safety issues I experienced.
I would strongly caution others to consider safety and security before booking here."