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Reviews of Guildford Manor Hotel & Spa

4 out of 5
Guildford Manor Hotel & Spa
Newlands Corner, Guildford, England

Reviews

7.0

Good

Rating 10 - Excellent. 193 out of 776 reviews" "
Rating 8 - Good. 236 out of 776 reviews" "
Rating 6 - Okay. 175 out of 776 reviews" "
Rating 4 - Poor. 93 out of 776 reviews" "
Rating 2 - Terrible. 79 out of 776 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Carly

Liked: Property conditions & facilities
Disliked: Staff & service
Really thin walls so could hear everything next door. Staff dont want to listen. The only good thing is the pool area
Stayed 2 nights in May 2024

4/10 Poor

Alistair

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the property is beautiful. The service is good and staff very helpful. The food was ok but not worth the cost, basically overpriced. The cleanliness was very poor. Our room had a filthy bathroom blind and only one bedside lamp which did not work.
Stayed 1 night in May 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a night with my daughter, there was no lift, but the staff carried my case up for me, we had a snack and drink, which I was shocked at £12 for a single gin, we used the jacuzzi which was lovely but very crowded with a group of 6 ladies, a hen party I think. We had dinner which was delicious and very good service. I did not sleep well due to the noise of the people above me coming in banging around, the room next to me I could here them talking in the afternoon, walls so thin, the grounds are beautiful and we got to see the peacock, I would not stay again though.
Stayed 1 night in May 2024

6/10 Okay

David

Business traveller
Liked: Property conditions & facilities
No vat receipt given. They stated had a 24 hour service desk to obtain this on check out and they haven't. So still waiting on a email for this which is putting me behind on end of month expenses. Not alot of choice on the menu but luckily there's a nice Italian at the end of the drive
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

6/10 Okay

Pene

Travelled with group
No shelf in shower to hold shower gel/shampoo. No mat in shower to prevent slipping. No handle in shower to hold onto.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024

8/10 Good

Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a nice spacious feel to it. My single room was comfortable, fine for me anyway. I liked the dining room.
Stayed 1 night in Apr 2024

8/10 Good

Kevin, Leamington Spa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and gardens, staff were helpful and friendly. 1 or 2 things in the room needs some maintenance, the shower/bathtub fittings were coming loose. There was a couple of steps going down into the bathroom at the top of those stairs there was an aluminium strip coming up which was a bit of a trip hazard and the sofa in the room was really badly sunken in making it very uncomfortable. That being said the room was clean, beds were comfortable, and we had a good couple of nights sleep. For the amount of money it costs to stay here though I'd have expected better attention to the maintenance of some aspects but overall it was a good stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marc, Lincoln

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but old fashioned
Stayed 1 night in Apr 2024

6/10 Okay

Mel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay and the surrounding area is stunning. Good walks just across the road 👍
Stayed 1 night in Apr 2024

10/10 Excellent

Enkel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my partner. Staff would friendly and accommodating will definitely be booking to stay again. Beautiful view from bedroom, lovely spa facilities and lovely decor. Rooms and areas clean and stylish.
Stayed 1 night in Apr 2024

8/10 Good

Mark

Travelled with partner
Spa and pool staff superb, restaurant staff not too good at the job. Hotel room walls very thin and you can hear next room very clearly
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Looked very nice inside and outside Hotel but the room I stayed in was dark and looked tired. Was nice to see a Peacock roaming around outside.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Stayed 1 night in Feb 2024

4/10 Poor

Adam

Stayed 1 night in Feb 2024

10/10 Excellent

Tali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Otto

Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful staycation just outside of London!
Stayed for two nights with my 4 and 6 year old spacious family room and my children enjoyed using the pool which was 1.2m so my 6 year old could swim the whole length! I had missed interpreted that kids are not allowed to use the pool between 10-4 so was greatful that they let us use it during those hours as I had nothing planned on that particular day! Unfortunately I wasn’t able to call down to reception using the phone in the room and had to call using my mobile and I did report the bath tub plug didn’t seem to work and was told maintenance would come take a long however they didn’t during our stay so my girls couldn’t have a bath! Overall lovely hotel with beautiful grounds and friendly staff! Also love that we could walk to Newlands corner from the hotel only a 7 mins walk with children and do the trails the views where breathtaking!
Stayed 2 nights in Feb 2024

10/10 Excellent

Aisha

Stayed 1 night in Feb 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Kim

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Room smelt of stale cigarette smoke Lack of lighting outside made it feel dangerous and unsafe walking from the car park to the main hotel My room was directly above the gym and I could hear the thrum of the treadmill The corridor outside the room smelt strongly of chlorine from the pool Gym didn't open until 7am so I couldn't use it Paid for room on check-in & then before I could go to my room the management insisted they take an additional £50 hold on my card for "incidentals" (which I said I wouldn't be needing) due to "hotel policy" The room itself was clean & the bed comfortable
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Mitsos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and amazing i spend very amazing short h
The weather was not so good but the out side jacuzzi was amazing with hot steaming stuff is very kindly Nice room Nice breakfast 5 🌟🌟🌟🌟🌟
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Nerys

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kevin

Travelled with family
Liked: Amenities
Lots of stairs to some rooms and no lift Our room was quite spacious
Stayed 2 nights in Jan 2024

8/10 Good

MISS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed, great spot.
Really accommodation helpful staff who offered a discount due to pool refurbishment and waived the late checkout fee. I would recommend it.beautiful grounds and lots of quirky touches. Great breakfast and flexible attentive staff. I would go back when fully open - could have done with a lift but the staff carried the baggage which was also generous.
Stayed 1 night in Jan 2024

8/10 Good

Pina

Travelled with family
Liked: Cleanliness, staff & service
Our stay.
Staff were amazing However the signal beds was very uncomfortable- headboards made of hard wood and a large heavy wooden footer not allowing feet to hang over if your a tall person. I’m 5.7’ my son 6.1’ Twin room. Had to ask for extra heater as the room was freezing to start with. Pool in spa not working so disappointing. Nice breakfast and staff were very helpful and accommodating throughout.
Stayed 1 night in Jan 2024

8/10 Good

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Exceptional good value- we enjoyed a swim and sauna before dinner in the restaurant where the staff were friendly and efficient. The room was spotless and comfortable. Would definitely return!
Stayed 1 night in Dec 2023

6/10 Okay

Ken

Disliked: Room comfort
The room was small. No choice about when the room would be serviced. Water too cold. No minibar. Pool ridiculously cold and the jacuzzi was not working one day. surprise twelve and a half percent surcharge on meals. When I mentioned the pool a I was told that many others had said the same thing. No suggestion that they would do anything about it! i would not stay again.
Stayed 2 nights in Dec 2023

6/10 Okay

Melanie

Stayed 1 night in Dec 2023

8/10 Good

Jacky

Stayed 1 night in Nov 2023

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The room is cold and the heating does not work, we use a small one and electric heating but that does not heat everything, very nice but cold at night
Stayed 1 night in Nov 2023

10/10 Excellent

Riccardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool, hot tub, gim, restaurant, free parking
Stayed 1 night in Nov 2023

6/10 Okay

Colin

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
Needs some serious attention to service & quality.
Manor Hotel is an OK spa if every worked as it should, as for the Dining experience, if you want first class service, outstanding food, I would highly recommend Carlo`s just 100yds from the Hotel. The executive room was pretty awful, the breakfast was Cold, and being asked what time we wanted to book for Breakfast on a relaxing week-end, surely not.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa hotel near guildford
The hotel is spa type hotel with spa amenities free and for a fee. The toom was adequate for a couple or two friends. Good buffet breakfast for an extra fee. Good location for lindon or heathrow airport.
Stayed 4 nights in Nov 2023

10/10 Excellent

Miss v d

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

ADRIAN

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Customer service excellent as was the food, good use of spa, will definately stay over again.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Telma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing place to have a great time.
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Lovely surroundings. Only downside, there are no lifts
Stayed 3 nights in Oct 2023