Search Hotels with Pool in Gurnee

"Our first room was very dirty and the head board was completely broken from the wall. I brought this to the attention of management and they promptly moved us to an upgraded room that was very clean. I appreciated the quick resolution. The complimentary cooked hot breakfast and omelette station was also very nice. "

"Clean room this time! Theres 2 girls that work the desk the younger one in the morning doesnt have much of a clue of whats going on or her job capabilities. Ive stayed here a couple times and once i wanted to check in early she made me wait 3 hours "to clean the room" only to get into a bed thay had a giant fresh blood stain. The other girl in the evening is extremely accommodating, nice, i personaly think she goes above and beyond and is just so refreshing. Whoever the morning gal is you should consider re-training in hospitality and perhaps honesty. Because the room i waited for i can assure you was not cleaned. The sheets were simply turned."

"This particular Hyatt Regency is in a terrible need of complete renovation. The room I stayed in had HVAC issues and plumbing problems. Tacky old decor makes a place very unpleasant looking. There are better options in the area."

"Only one ice maker working, staff has changed not as friendly. Stay here many times no more "

"this places was so good"

"SO GLAD I HAD MY WATER SHOES!! "

"Great staff, great coffee "

"I’m "

"Great overall "