Cari Town House di Gurun California

"My circumstances regarding my situation call for exceptions to “policy” and my rating is not due to policy per se but because I think there was very little customer service. The person at the late night window had a very detached level of concern and sadly a true lack of empathy. I may be aging myself but customer service requires the server to help the customer… basically problem solve, think outside the box, call someone, and/or at least smile. I had chosen this location and establishment...

"The room was very clean as was the bathroom. The AC unit was a little noisy but most of them are in my experience. The breakfast was okay. Waffles, cereal and bagels and toast. Coffee and juice"

"Very nice."

"El Hotel tiene camas antiguas no son muy confortables, quizás un poco mas de limpieza en la habitación Apenas entramos había un olor muy desagradable como ha humedad quizás es xq no han remodelado se ve que desde hace mucho tiempo"

"Very impressed with Holiday Inn Express Palm Desert. WIll stay there again for sure! I had to remind myself I was not at a higher end hotel such as Hyatt. Great job!"

"Super comfy and clean"

"One thing Im sure can be better is cleaner drain systems in the sinks and shower. Our sink and shower tub had a little sewer smell, and in the shower, the water was draining kinda slow. That can be avoided if those get cleanup regularly. I’m sure they are doing the best they can and on everything; this is a constructive review and not a complaint. Stay blessed people!!!"

"👍"