Thank you for your review.- The day you arrived was after the Vietnamese holiday, so everyone had gone home so the scene was deserted.- Monday, our hotel receptionist is on duty at night, so he sleeps and is on duty on the first floor of the hotel. We think that will not affect you and serve customers promptly and better. .As for the toilet paper problem, sir, because the paper is left in the bathroom when you take a bath, the roll gets wet.