Search Beach Resorts & Hotels in Hanalei

"Rooms were VERY ran down. I asked to be moved to another room because my room was full of rust and I have a crawling baby. I had to keep her in a pack and play 90% of the time in the room. They never followed up with moving me rooms. VERY overpriced for such a ran down community. Staff was decent. I did feel very rural to a lot of areas. "

"Clean room super business friendly and informative "

"Lovely property and wonderful as well as attentive staff. I think it is not 5 because the property is dated. We were there only for one night. They kept our baggages in store until we were ready to come back to the airport. "

"You can't beat this location, great food, nice room & lanai, super convenient shuttle"

"My husband & I booked a villa for a month-long stay. He has residual physically difficulties as a result of strokes he suffered in 2006.The first several days were highly stressful. I specifically selected a villa with a roll-in shower. Prior to our departure from CT, I called to confirm the bathroom in our villa was handicap accessible with a roll-in shower. I was advised the reservation did not include these requirements. The reservation was updated to include the requirement. Upon check-in we were advised we were assigned temporary accommodations (2 days) until a unit with a roll-in shower would be available. The villa we moved to on the 3rd day also DID NOT have a roll-in shower. A step-up/in shower is not safe for him. We contacted the front desk to have a supervisor witness the unsafety of him entering & exiting the shower. The maintenance staff made every effort to make the shower in the villa safe but could not. Ultimately, we were moved to a 3rd (upgraded) villa in a much nicer (quieter) section with the required bathroom accommodations. After the accommodation issues were resolved the remainder of the stay was highly pleasant. The front end & maintenance staff were very professional & responsive. The cleaning staff did a good job & was also very pleasant. The property & villas are well maintained & pretty."

"The roomwas fantastic and the staff were were very friendly and always willing to help. The view from the room was outstanding. "

"Great place"

"Ocean view was beautiful, pool was beautiful, but there were so many leaks, and construction going on for the amount of money they charge for resort fees. You also have to basically park inside a swimming pool if it has rained"

"The property was well kept, except there was an odor of stale smoke in the condo for the duration of our stay. Also the property was quite a bit removed from any store or restaurant (we needed to use a car to get to and from Princeville, the nearest town). The staff was great and the location meant that the only noises were the crows of the roosters and calls of the birdlife."