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Reviews of My Moon Hotel

3.5 out of 5
My Moon Hotel
59 Cua Dong Street, Hoan Kiem District, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 31 out of 57 reviews" "
Rating 8 - Good. 15 out of 57 reviews" "
Rating 6 - Okay. 8 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall….
Stayed 4 nights in Jan 2024

10/10 Excellent

Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here.
Stayed 2 nights in Jan 2024

10/10 Excellent

William, Bowie

Liked: Cleanliness, staff & service, property conditions & facilities
The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased
Response from My Moon on 17 Jan 2024
Dear William,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Ha Noi!!!Thanks & Best regardsCustomer Service Team.

8/10 Good

Pete

Liked: Cleanliness, staff & service
It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant.
Stayed 1 night in Nov 2023
Response from My Moon on 24 Nov 2023
Dear Pete,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Ha Noi!!!Thanks & Best regardsCustomer Service Team.

10/10 Excellent

Mike

Stayed 4 nights in Apr 2023

10/10 Excellent

Wah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok. You get what you paid for.
Stayed 1 night in Apr 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient.
Stayed 2 nights in Jan 2023
Response from My Moon Hotel Hanoi on 29 Jan 2023
Dear Angela,Thank you so much for staying and sharing your experience. Your comment is so nice and gives us more encourage to do our job better.We wish you have a nice day

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always willing to help, yhey also support with travelling services
Response from My Moon Hotel Hanoi on 29 Jan 2023
Dear Joan,Thank you so much for choosing My Moon Hotel Hanoi and recommend us for everyone. We are doing our best job to make everyone happy at My Moon Hotel Hanoi. Hopefully we will have another chance to see you at our hotel in nearest future.Best regards,

8/10 Good

Dr.MANOJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate.
Stayed 3 nights in Jul 2019

4/10 Poor

Tu Oanh

Liked: Cleanliness, property conditions & facilities, room comfort
You might not get what you booked and paid
The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking. We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance. The fold-out bed was uncomfortable with a thin mattress.
Stayed 1 night in Dec 2018

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel well located in the old quarter
Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast.
Stayed 5 nights in Dec 2018

6/10 Okay

LL

Liked: Cleanliness, staff & service, room comfort
hotel is clean and close to old quarter and night market
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15" mini pillow. They only gave us an extra pillow the next morning after we complained to the manager...(@___@) The other matter is that the hot water shower was not working well.... Anyway , it was better when we checked in again after returning from Sapa I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat... Thus I give a "smiling face for overall stay"
Stayed 3 nights in Nov 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically enjoyable stay.
Great Hotel for location and cleanliness. Staff went out of their way to accommodate us and made sure they helped with all our needs. Very friendly and a joy to stay with. Thank you to all at My Moon Hotel. Will see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and would not recommend
Our accommodations were not booked properly not just once but twice. Because of this, the first night they had to move us to a cheaper hotel which inconvenienced and made our first night in Vietnam an extremely poor experience. Very disorganized, lack of urgency and uncomfortable. Breakfast food was inedible.

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hit and miss
Walls are paper thin, could hear conversations in the hallway and the person throwing up in the room next door. No variety of breakfast options and limited seating. Chinese guests felt they could bully my sister into leaving her table one morning and got cranky when she said no - hotel managememt seemed to want to appease the Chinese guests more then us (westerners). Ms Lyn very friendly and happy to help out with women issues. Location brillant.
Stayed 2 nights in Mar 2018

6/10 Okay

Nikki, USA

Liked: Staff & service
Disliked: Cleanliness
Conveniently located with somewhat pushy staff
My Moon Hotel is easy to find and great starting point for touring the Old Quarter. The décor is a bit dated and the room was never properly cleaned. I got the sense that they didn't change the sheets regularly. Like some of the older places in the area, the bathroom had pungent odor at times.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff Great location: most of the scenic spots of the city are within walking distance but it is located in a quiet part of the Old Quarter.
Stayed 2 nights in Feb 2018

6/10 Okay

Ralf

Liked: Cleanliness
Disliked: Room comfort
Hanoi for beginners
Hotel is at the “non business end of the old French quarter of central Hanoi so either long walks or taxi rides to most attractions Hotel is clean but clearly decorated/ furnished with Chinese customers as target group reflected by breakfast choices (v poor for Westerners) and general decor Staff speak English reasonably well and are helpful I. E . When the laundry service failed spectacularly they send it for a second run and accepted the charges Also helped with taxi service and local amenities a lot In the downside hot water in first room was tempramental
Stayed 2 nights in Feb 2018

10/10 Excellent

Sasithorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
All staffs especially Bob,Henry and Lyn are very friendly and helpful with everything all you need. The location is very good. The breakfast is very nice. Will stay there again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Brianna, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest Staff You'll Ever Meet
Bob, Julia, Henry & Ming were SO nice and helpful. I was sad to leave a hotel with such nice staff. They were the most helpful and friendly people you'll ever meet. Their customer service is impeccable! The hotel was really nice, check in was easy & the breakfast in the morning was good. The beds weren't very comfy unless you like harder beds & the room felt very dated. But the rooms were huge! Very big & spacious for Vietnam. I would much rather stay somewhere with amazing staff than somewhere with a crazy nice room & rude staff. My boyfriend and I overall enjoyed our stay here.
Stayed 1 night in Nov 2017

10/10 Excellent

Dave, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
I am cycling from China to No Chi Minh City. I stayed at the hotel for two nights. On arrival I discovered that I had left a bag on a train - it contained many important and valuable items. Staff at the hotel were very sympathetic and helpful, the hotel bellboy drove me on a motorbike to the police station to make a report, Miss Linh gave helpful advice helping me to feel a little better. Breakfast food was also excellent.
Stayed 2 nights in Nov 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this place!
This was a great way to start our Vietnam vacation. The location is fabulous, the staff was incredibly friendly and helpful, and the pool/spa was perfect! Highly recommend it
Stayed 2 nights in Nov 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room with a view
Within 45 minutes of arrival Mr Charles and I developed a tour plan which accommodated my needs. The hotel was very clean and the staff very helpful. Breakfast was on the simple side yet met the needs. It is on the edge of the old city and does require some walking but offered quiet at night. Would suggest a balcony room to make sure you have an exterior window.
Stayed 5 nights in Oct 2017

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back in a heart beat
Staff was the best
Stayed 5 nights in Sep 2017

10/10 Excellent

Fleuri, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC staff made for Wonderful stay & visit !
Great location, near most major downtown history Hanoi sites to visit; yet located on relatively quieter streets, in walking-distance near necessary amenities (right next door to mobile phone store, steps from many restaurants). The major asset of our stay at My Moon Hotel Hanoi was our superlatively great experience with hotel staff. All of them: from internet concierge, reception desk (all shifts), tour & tickets, bellboys, breakfast on-order kitchen staff were attentive to our needs, extremely helpful and creative to assist us in this stay, for our first visit to Vietnam; staff even took time to escort, show how to safely cross streets in VN. Lobby: clean, comfortable; welcoming both for check-in & check-out, even welcomed us after we had already checked out & returned to pick up luggage before departure to our next city. The lobby has a full bathroom; they offered to/let me shower after hot, sweaty tour, on night of check-out - Wonderful ! Elevator: works fine, beautifully decorated. Room: spacious for # of beds (1 queen + 1 single - noticeably more space than in equivalent hotels/rooms in Saigon/HCM city), spotlessly clean. Was furnished & stocked with amenities: small refrigerator, electric hot-water carafe, key-lockable "safe box" in the clothes armoire. Beware food/snack amenities: take care, recognize that complimentary water bottles (clearly marked, can also get spares from front desk) are not same as minibar items (charged, including water bottles in refrigerator).
Bedroom- how elegant!
Bathroom: best shower VN visit
Elevator
Breakfast area w/on-order cook
Stayed 3 nights in Jun 2017

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
melhor lugar em Hanoi
excelente localização e atendimento maravilhoso da Jenna
Stayed 2 nights in Oct 2023
Response from My Moon on 20 Oct 2023
Thank you for your review, Hope you are doing well and hope to see you againt!!!

6/10 Okay

Ian Sai-fung

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Most staff seems to not be able to understand basic English like bus/taxi,airport etc. Communicating with them is a big hassle.
Stayed 2 nights in Aug 2023
Response from My Moon on 15 Oct 2023
Thank you for your review.We will fix it soon. We will be honored to welcome you in the future if you return to Hanoi!!!

10/10 Excellent

Jose

Stayed 3 nights in Apr 2023

8/10 Good

Kenny

Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy atento. Las habitaciones comodas, aunque el baño es muy chico. El desyuno es bueno
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
洗面所の排水が悪かった。 シャワーからお湯が出にくかった。
Stayed 6 nights in Nov 2019

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and cosy hotel
I stayed with my children and mum for 9 nights at My Moon hotel. With the price you pay you get a lot of value for the money. The hotel is situated within walking distance to the walking streets, the night market and all the other tourist attractions in the Old quarters The staff was very friendly and helpful with every request. One of the rooms we booked said it had a sofa that you could convert to an extra bed. This is not true, the sofa is just a sofa. However we asked for an extra bed and we got one so no big deal The breakfast was good with a variety of good dishes, European as well as Asian
Stayed 9 nights in Dec 2018

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

2/10 Terrible

Meei-yun

A terminator of my long-term support to Hotels.com! After highly supporting Hotels.com since 2013, this experience was a termination of my long-term support to Hotels.com. As a gold member, I never experienced any major issues until 16/11/2018 when I checked in My Moon hotel. As usual, I made sure it would be a window in the room and also made this request when booking on Hotels.com. I understand that hotels might not meet my requests and it was ok as long as they gave me a notice IN ADVANCE, but ignoring the request and gave me a room that didn't meet my request or the description on Hotels.com AFTER I already checked in and Hotels.com already charged me was totally unacceptable! The hotel manager then allocated me in a down-graded hotel when I had no choice the next day. I called Hotels.com once I had a chance and hoped that this issue would help them to improve their services, shockingly they replied "hotels do not have to reply requests and they don't have to meet the requests". If hotels don't need to reply requests that they cannot meet in advance, what's the point that Hotels.com made “special requests” available on booking form??? After on call for 1hr, the staff at Hotels.com raised her voice and started arguing with me because I agreed to change the room, Hotels.com couldn’t do any compensations… This completely enraged me rather than the issues. The replies from Hotels.com were absolutely unprofessional and totally unacceptable!!!
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable , aunque algo lejos
Habitación amplia , Bob uno de los recepcionistas organizo una excursión a muy buen precio para halong( recomiendo el barco aclas Legends) sobre todo preocupado para que sea la mejor estancia
Stayed 1 night in Nov 2018

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell i gamla stans utkant. Hjälpsam och trevlig personal
Stayed 3 nights in Oct 2018

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Świetne położenie hotelu sprawia, że na piechotę można dojść do najczęściej odwiedzanych przez turystów atrakcji Hanoi. W pobliżu hotelu znajduje się mnóstwo małych restauracji, sklepów przemyslowych i spożywczych. Obsługa hotelu jest na najwyższym poziomie i otacza swoich klientów opieka i pomocą w załatwieniu każdej błahostki. Pokoj bardzo czysty (polecam ten z balkonem), śniadanie znakomite. Pozostały mi mile wspomnienia z pobytu w tym hotelu i drobny upominek, który dostałem na zakończenie pobytu.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ljust och fint rum med bekväma sängar. God service, bra läge i utkanten av gamla stan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
介於市區和特別景點之間，到哪都走得到的距離！
早餐咖啡是越南咖啡，覺得很道地。整體給人很舒適的感覺！ 人員服務親切，幫很多忙：） 只是房間芳香劑的味道稍嫌重了一點...
Stayed 2 nights in Mar 2018

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett prisvärt hotel precis i utkanten av gamla staden. Mycket hjälpsam personal. Mysigt litet frukostrum.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel in the center
The staff was Very kind, but the hotel was very noicy and the room was humit. Nice beakfast.
Stayed 6 nights in Jan 2018

10/10 Excellent

Silje Helloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell og prima service
Vi var innom Hanoi kun et par dager og hotellet lå perfekt til for å oppleve mest mulig på kort tid. De var veldig behjelpelige med å ordne transport til og fra flyplassen til en rimelig pris. Bob, en relativt ny ansatt, tok oss i mot og viste frem forskjellige ting å se i byen, han fortalte også litt om historien bak stedene. Vi hadde planer om å dra videre til Halong Bay, og Bob viste oss flere alternativer vi kunne velge mellom. Rommet var veldig fint og frokosten var topp, de kunne lage det du ønsket på bestilling. Kan absolutt anbefale My Moon
Stayed 2 nights in Feb 2018

8/10 Good

jose

Liked: Cleanliness, staff & service
agreable
Chambre sans fenêtre et un peu petite Sinon propre et confortable
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location, walking distance to old town. Very nice and helpful staff; I would specially like to mention Henry. Thank you for a nice stay!
Stayed 1 night in Nov 2017

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stat in Hanoi with perfect service from the hotel. They arranged pick up, streetfoodtour. Halongbay, Trainticket to Hue and hotel booking in Hue incl DMZ tour. High service, nice hotel, good breakgast
Stayed 3 nights in Nov 2017