Thank your Lance for having stayed with us during your visit to Harare. We hope to see/hear from you sometime soon.

Greetings valued guest I apologize for the poor communication by the receptionist on your check-in, there was an electrical fault affecting the block with the apartment you were due to check in on arrival. The receptionist on duty was advised to inform you of this on arrival as the fault occurred on the morning of your arrival. The electrical fault affected the geyser and ultimately supply of water to that section. Not all our rooms have a fridge, this is only for apartments or superior room and kettles are excluded in some budget rooms as well that are strictly for walk-in guests on a budget. It appears you were temporarily accommodated in a budget room on arrival unfortunately. Ripped blankets - i will look into that as we recently replaced worn linen. Sadly there was miscommunication as i asked receptionist on duty twice whether there was any issue or complaints during your stay and twice i was told everything is ok. There are no night clubs within proximity of Horizon Inn, it is quite possible that you were disturbed by loud music for a brief time from cars parked across the road from our premises on weekend. This is something we have tried to engage local authorities on and most days it is relatively quiet. Once again I do apologize and assure you we will address the issues raised that are within our control. regards

Thank you for staying with us Michael, I am glad to hear you had a pleasant stay. We look forward to seeing you again soon!

Thank you for having stayed with us and for your valued review.

Thank you for your feed back. We hope you enjoyed your stay with us. We are looking at possible options for the flooring as suggested. We look forward to seeing you again soon.

We apologise for the incovenience caused during your stay, unfortunately there was some painting going on and other upgrades during the last 2 months that may be cause of the smell of chemicals. Thank you for the feed back. Look forward to seeing you again soon!

Thank you for having stayed at Horizon Inn, we look forward to seeing you again soon. Travel well.

Thank you Tafadzwa for your feed back. It is rather unfortunate to hear that your stay with us was not as pleasant as you expected. Regarding the rooms, we are in the process of some upgrades of the rooms and more than likely when you visit us again you will certainly have a different view. Brand new linen was delivered earlier this year and I must say rather shocked that you were not satisfied. I will look this up with housekeeping. On pricing, I would like to think we are fairly priced for budget travel given the high operational costs for business in Zimbabwe at the moment. Look forward to seeing you here again soon. regards.

Valued guest, Thank you for having chosen to stay at Horizon Inn. I have taken note of your concerns particularly regarding the condition of linen. That matter is being addressed with urgency. As for the breakfast, we are looking into the matter as our records show all necessary ingredients for breakfast were available on the morning of your stay. Sincere apologies. As we work to improve our offering, we do hope you keep us in mind in the near future.

Obrigado por ter ficado conosco em sua recente visita a Harare. Apesar do desafio de iluminação na rua fora do estabelecimento, fazemos o nosso melhor para garantir que a iluminação nas instalações seja adequada. O conselho local já resolveu a questão da iluminação em nossa área. Sua segurança é importante para nós.

Dear Fei, I hope you traveled safe back home. Thank you for having stayed with us and for your valuable feed back. We look forward to seeing you again soon. Regards. Peter