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Ulasan untuk Rainbow Towers Hotel And Conference Centre

4.5 out of 5
Rainbow Towers Hotel And Conference Centre
Pennefather Avenue, Harare

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 57 dari 224 ulasan" "
Penilaian 8 - Bagus. 78 dari 224 ulasan" "
Penilaian 6 - Cukup Baik. 51 dari 224 ulasan" "
Penilaian 4 - Buruk. 25 dari 224 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 224 ulasan" "

7,4/10

Kebersihan

7,8/10

Staf & layanan

7,2/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

Abigail Pedzisay

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari samantha pada tanggal 26 Mar 2024
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 Cukup Baik

Edwin

Tidak Disukai: Staf & layanan
3 star
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari samantha pada tanggal 18 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 Sangat Bagus

Sarudzai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari samantha pada tanggal 18 Mar 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 Cukup Baik

Isaac

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Air conditioning not working in the room.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari samantha pada tanggal 22 Jan 2024
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Sangat Bagus

Enjoy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari samantha pada tanggal 22 Jan 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Bagus

Osman

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari samantha pada tanggal 22 Jan 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 Cukup Baik

Edwin

Tanggapan dari samantha pada tanggal 19 Mar 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 Buruk

Maria, Lexington

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari samantha pada tanggal 18 Des 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 Sangat Bagus

Ryan

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Rooms were very modern and staff very helpful
Menginap 1 malam pada bulan November 2023
Tanggapan dari samantha pada tanggal 1 Des 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Sangat Bagus

Amalie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari samantha pada tanggal 1 Des 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Sangat Buruk

Pardon

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
eletric jag not working
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari samantha pada tanggal 31 Okt 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Bagus

Kjell

Traveler bisnis
Disukai: Kenyamanan kamar
Bättre hissar
Det var bra bemötande och miljön var acceptabel. Hissarna fungerade mycket dåligt, långa väntetider.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari samantha pada tanggal 27 Okt 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into that and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Bagus

Edwin

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari samantha pada tanggal 27 Okt 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Bagus

Peter

Traveler bisnis
Disukai: Fasilitas
Friendly staff who know me from previous stays.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari samantha pada tanggal 27 Okt 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Sangat Bagus

Abby, Lusaka

Disukai: Fasilitas, kondisi & fasilitas properti
Centrally located hotel with ample parking, friendly staff and good food.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari samantha pada tanggal 27 Sep 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Sangat Bagus

Isheanesu

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Samantha pada tanggal 17 Agu 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Sangat Bagus

Pardon

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari samantha pada tanggal 27 Sep 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bagus

Pardon

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari samantha pada tanggal 27 Sep 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Sangat Buruk

Bachar

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Samantha pada tanggal 31 Jul 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 Cukup Baik

Clarissa, Seattle

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Samantha pada tanggal 28 Jul 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 Bagus

Pardon

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Samantha pada tanggal 31 Jul 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Sangat Bagus

D'Ann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Samantha pada tanggal 28 Jul 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Sangat Buruk

Audrey

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Samantha pada tanggal 26 Jun 2023
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 Buruk

SItwala

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Welcoming and helpful staff
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Samantha pada tanggal 31 Mei 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Sangat Bagus

Zivai

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2023
Tanggapan dari Samantha - Customer Service Manager pada tanggal 15 Mei 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bagus

Kenneth

Traveler bisnis
Disukai: Kebersihan
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
Menginap 14 malam pada bulan Februari 2023
Tanggapan dari Samantha pada tanggal 17 Mar 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 Sangat Bagus

Felicitation

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Uzoma Ahunanya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Lovely hotel in a nice part of town.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Samantha pada tanggal 17 Mar 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Sangat Bagus

ERNEST

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Samantha - Customer Service Manager pada tanggal 30 Mar 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 Sangat Buruk

Cameron Holland

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Samantha - Customer Service Manager pada tanggal 30 Mar 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 Bagus

Mark

Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Samantha - Customer Service Manager pada tanggal 27 Feb 2023
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 Sangat Bagus

Oscar

Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Samantha pada tanggal 17 Mar 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Sangat Bagus

Bright

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 11 malam pada bulan Januari 2023
Tanggapan dari Samantha pada tanggal 17 Mar 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bagus

Bryan

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Green Gardens, quite and warm staffing.
Tanggapan dari Samantha pada tanggal 6 Jan 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bagus

Cedrick

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Delays in doing things, staff must have a sense of urgency always.
Tanggapan dari Samantha - Customer Service Manager pada tanggal 19 Des 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 Bagus

Pardon

Menginap 1 malam pada bulan November 2022

6/10 Cukup Baik

Christina

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
Tanggapan dari Samantha - Customer Service Manager pada tanggal 19 Des 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 Cukup Baik

LIKWA

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
none
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 13 Okt 2022
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 Sangat Bagus

Norman

Menginap 1 malam pada bulan Agustus 2022

6/10 Cukup Baik

Mariah

Menginap 3 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Grace

Menginap 4 malam pada bulan Juli 2022

8/10 Bagus

Winnie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cleanliness
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Samantha pada tanggal 2 Agu 2022
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bagus

Kenneth

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The many bars and resturans
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 14 Jun 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 Sangat Bagus

Gaudencia

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very helpful and nice
Menginap 3 malam pada bulan Juni 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 9 Jun 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

6/10 Cukup Baik

John

Menginap 1 malam pada bulan Mei 2022

10/10 Sangat Bagus

Richard

Disukai: Staf & layanan, kondisi & fasilitas properti
international standards
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 9 Jun 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that you enjoyed your stay with us. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

2/10 Sangat Buruk

Elliot

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy of parking, but my check in experience was horrible as I was put in a room with a fixed 28 degrees celsus, complained and made to wait long hours then changed into another room with a key that did not work and took 2 days to fix. The room had a broken toilet seat and the shower soap holder with left over soap from the previous occupant with is obviously leftover germs. PLEASE DO BETTER!!!!
Menginap 2 malam pada bulan Mei 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 14 Jun 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

8/10 Bagus

Walter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pleasing
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 14 Jun 2022
Thank you very much for taking time to share about your recent stay experience with us, are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Bagus

Ruth

Menginap 1 malam pada bulan Mei 2022

8/10 Bagus

Walter

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall Pleasing
Menginap 3 malam pada bulan Mei 2022
Tanggapan dari Samantha - Customer Service Manager pada tanggal 14 Jun 2022
Thank you very much for taking time to share about your recent stay experience with us, are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards