"This hotel presents very well and is in a good location opposite a largish suburban park. The room was lovely and very well presented. Everything was clean and in good working order. My only issues with this hotel is the exorbitant additional charges for extras. For example I ordered room service (continental) and I was charged €6 delivery fee for a €20 breakfast which I would say at best was average. No spoons were provided for cereal, fruit and yogurt and no tea spoon (perhaps I was expected to use the one in the room! Addis ally the only condiments I was provided for my toast was a pot of tomato ketchup, a pot of mayonnaise and a pot of honey (thank goodness). For €20 you would expect a reasonable breakfast from Hilton. The hotel does not provide password protected WIFI which I think is very poor especially when travelling. I was offered “premium” password protected WIFI for €12.50 per day. And finally I checked out on 1 October and I finally received my room deposit refund today 6 October. Apparently this was due to a technical hitch! Would I stay here again, probably not. The room was perfect but the Hilton service and extras were way off the pace compared to other hotels I have stayed at recently. Disappointing!"
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