Harlem hotel guide. Hyatt Hotels hotel in Harlem, New York

"We were upgraded to room 327. It was our 1st wedding anniversary. No tea or coffee facilities in room. No hot water. Water was dark and murky and ice cold. We reported it and was told to run the taps in shower and sink for a good 30 mins then we will get hot water. We got Luke warm water. Not good as we wasted so much water. I asked to change rooms twice this was rejected. I asked to talk to a manager, manager would not come to room. Would we stay again at Hotel Edison Times Square… no. "

"No room service, broken elevators, dirty carpets in hallway, freezing cold showers due to alleged pipe burst, tub was dirty, paper thin walls, concierge doesn’t respond to text or calls when reaching out, and someone was doing bdsm in the hallway. Never, ever again!!!"

"Furniture was dated. Room heated by a radiator without any thermostat control so it was hot. Heating in bathroom via a pipe that made loud noises regularly through the night. It was clean in a good location and checkin was fast and easy but not sure I’d book again. "

"Clean room excellent service "

"Shops are nearby & it’s an easy walk to Broadway shows & Times Square. "

"Good location, friendly staff, but the property itself was not in good shape"

"Good "

"Had an absolutely amazing time staying at this hotel. The price was so good. I’m hoping that I’d be able to get a good deal again. I’m going back to New York. This has been my favourite place. This thing in the city so far."

"Good place in the heart of time square. Walking distance to everything."