Melayani sarapan, makan siang, dan makan malam

Ulasan untuk El Candil Boutique Hotel

5 out of 5
El Candil Boutique Hotel
Calle 2 No 457 e/19 y 21, Vedado, Havana

Ulasan

9,8

Sempurna

Penilaian 10 - Sangat Bagus. 189 dari 206 ulasan" "
Penilaian 8 - Bagus. 14 dari 206 ulasan" "
Penilaian 6 - Cukup Baik. 2 dari 206 ulasan" "
Penilaian 4 - Buruk. 0 dari 206 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 206 ulasan" "

10/10

Kebersihan

10/10

Staf & layanan

9,8/10

Fasilitas

10/10

Kondisi & fasilitas properti

9,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Francis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is a five star plus boutique hotel! The staff is beyond helpful! The best hotel I have every stayed in!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Rosabel pada tanggal 22 Apr 2024
Thank you so much for your glowing review! We are thrilled to hear that you had such an exceptional experience at our boutique hotel. Our team strives to provide outstanding service, and we are delighted that you found them to be beyond helpful. It's wonderful to know that your stay exceeded your expectations and that we could contribute to making it the best hotel experience you've ever had. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Sangat Bagus

Houcine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice hotel in a nice location. Excellent service especially Yanetxy who was always ready to help. Would stay there again in a heart beat.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Rosabel pada tanggal 18 Apr 2024
Thank you so much for your review! I'm thrilled to hear that you had a great experience at our hotel. Yanetxy and the rest of our team strive to provide excellent service, so it's fantastic to know that she made a positive impression on your stay. We can't wait to welcome you back again whenever you're in town—your return visit would be our pleasure!

10/10 Sangat Bagus

Alessia

Disukai: Kebersihan, fasilitas
Very warm welcome, perfect service and delicious breakfast! Great support with every question and wish from my side throughout the whole stay and even before. I will definitely consider to come back, next time I stay in Havana. Thanks a lot!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Rosabel pada tanggal 13 Mar 2024
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you felt welcomed and enjoyed the perfect service during your stay. It's wonderful to know that our team was able to assist with all your questions and wishes, both before and throughout your time with us.We're thrilled that you found our breakfast delicious – we believe a good start to the day is essential. Your kind words motivate us to continue providing excellent service, and we're honored that you're considering a return visit next time you're in Havana.Thanks a lot for choosing us, and we look forward to welcoming you back with open arms!

10/10 Sangat Bagus

Felicia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very good
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Guiomar pada tanggal 11 Mar 2024
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

6/10 Cukup Baik

Lea

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good: The premises were very nice and clean and the staff very friendly. Not good: The breakfast was not very comprehensive and the air con in one of our two rooms did not work properly. We asked for an appropriate refund but only got 10 $ off the bill, which is a joke for two out of three nights with no decent air conditioning. Also, the water in the mini bar is far too expensive! Last not leat we were not happy with the transfer. As we had booked one of the two rooms for a whole week, we were told, there would be a pick-up from the airport included. Well, we got a lift but we had to pay 35 $ for it and were then told by the hotel that a free pick-up does not apply when the booking is via Expedia and not directly!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Yanetxy pada tanggal 26 Feb 2024
Thank you for your positive remarks about our premises and staff.Apart from the complimentary breakfast included in your reservation, we also offer an à la carte option with an extensive selection and variety to cater to your preferences.Regarding the air conditioning in your room, apparently it was a problem with the control that kept the temperature very cold, we regret what happened and we offered you a 10% discount, not 10 USD as you say.Concerning the price of the bottled water in the minibar, we believe it is reasonably priced. It's possible that our rates may differ from your previous experiences elsewhere, especially if you haven't traveled extensively or stayed in similar accommodations.Regarding the airport transfer, our records show no indication of a complimentary offer extended to you. When you completed the form for airport pickup on our website, it clearly stated that this service is provided free of charge exclusively to guests who book directly through our official website, then I do not understand the reason for their complaint.

10/10 Sangat Bagus

agata

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guiomar pada tanggal 25 Mar 2024
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We stayed for 7 days. It was fantastic. Everybody was friendly, helpful and at any time strives to support you in every situation and make your stay a pleasant one. I highly recommend!
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Guiomar pada tanggal 29 Des 2023
Thank you for taking the time to share your positive experience! We're delighted to hear that your 7-day stay was fantastic, and it's especially rewarding to know that our team was friendly, helpful, and dedicated to making your stay enjoyable. Your recommendation means a lot to us. We look forward to welcoming you back for another wonderful experience in the future!

10/10 Sangat Bagus

Adrienne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A real gem!
This hotel is beautiful, clean and comfortable. The staff are so lovely and helpful. We really enjoyed our stay here and would recommend to anyone looking for a quiet stay in a special place with genuine staff. We stayed here with a toddler and it was great could he could play in the courtyard as we were on the ground floor suite. We were even able to rent a stroller which meant one less thing to travel with. The food was also really good. We loved our stay here and would go back again!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Rosabel pada tanggal 29 Des 2023
Thank you for your glowing review! We're thrilled to hear that you found our hotel beautiful, clean, and comfortable. It's heartening to know that our staff's warmth and helpfulness contributed to your enjoyable stay. We're pleased that the amenities, including the courtyard for your toddler and the option to rent a stroller, added convenience to your experience. We appreciate your recommendation and look forward to welcoming you back for another delightful stay!

10/10 Sangat Bagus

Mai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff is unbelievable! Friendly, resourceful and made things so easy. Thank you for an incredible stay in Cuba!
Tanggapan dari Yanetxy pada tanggal 29 Des 2023
We're thrilled you had an incredible stay! Thank you for the kind words about our unbelievable staff. Hope to welcome you back to Cuba soon!

10/10 Sangat Bagus

Marcy, Calgary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer-serviced based—they really aim to please. Because it is a boutique hotel you really get fabulous service.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Yanetxy pada tanggal 29 Des 2023
Thank you for the kind words! We're thrilled to provide customer-focused service at our boutique hotel. Delighted you enjoyed the fabulous experience!

10/10 Sangat Bagus

Duc Trang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Absolutely loved this privately owned hotel! The staff was super friendly and recommended places to eat and stuff to do. It was the main reason why I booked this spot. They were easy to get ahold of, made sure we had a ride to and from the airport and anything we did! Definitely would stay here again.
Tanggapan dari Yanetxy pada tanggal 19 Des 2023
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and appreciated our friendly staff. It was our pleasure to assist with recommendations and ensure your transportation needs were met. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

Ommar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Stay
I had the most delightful experience during my stay at El Candil Hotel. From the moment I arrived, I was greeted with warm smiles and a genuine sense of hospitality. The hotel itself exuded charm and elegance, with its beautifully decorated rooms and tasteful furnishings. One of the highlights of my stay was the impeccable service provided by the staff. They were attentive, friendly, and went above and beyond to ensure that I had a comfortable and enjoyable stay. Whether it was recommending local attractions or arranging transportation, they were always ready to assist and make my experience memorable. The room I stayed in was spacious, clean, and well-appointed. The bed was incredibly comfortable, ensuring a restful night's sleep. I also appreciated the attention to detail in the room's design, with thoughtful touches such as fresh flowers and a complimentary bottle of water. The hotel's amenities were equally impressive. The breakfast spread was delicious, offering a variety of options to suit different tastes. The on-site restaurant served exceptional cuisine, with a menu that showcased both local and international flavors. I also made use of the fitness center and spa facilities, which were well-maintained and provided a relaxing environment. El Candil Hotel's location was ideal for exploring the surrounding area. It was conveniently situated near popular attractions, allowing me to easily venture out and discover the beauty of the destination.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Rosabel pada tanggal 13 Des 2023
We are delighted to hear about your wonderful experience at El Candil Hotel! Your kind words about our warm hospitality, elegant decor, attentive staff, and well-appointed rooms bring us immense joy. We appreciate your recognition of our efforts to make your stay memorable, and we look forward to welcoming you back for another delightful experience.

10/10 Sangat Bagus

Maryline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan November 2023
Tanggapan dari Guiomar pada tanggal 5 Des 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Jovica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very professional and kind staff.... I'll recommend to everyone
Menginap 3 malam pada bulan November 2023
Tanggapan dari Rosabel pada tanggal 5 Des 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Svitlana

It will be wonderful if there were dinners at late hours
Menginap 3 malam pada bulan November 2023
Tanggapan dari Yanetxy pada tanggal 5 Des 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Sasha-Ann

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My partner and I traveled together to Cuba for three clear days. The experience was truly amazing! The staff at El Candid is so efficient and helpful! Their suggestions for the best vacation experience were excellent from the restaurants to the tours. All our needs were met and exceeded all our expectations! The staff planned a classic car tour for us for my birthday! We had such a thoughtful and knowledgeable driver who ensured that we had a good time. They also surprised me on the morning and evening of my birthday ☺️☺️. Thanks guys! The rooms and surrounding areas are clean, the staff (every single person) very friendly and helpful, the breakfast was consistent each morning, the taxi drivers were friendly and on time. We’d recommend this hotel to everyone!
Menginap 4 malam pada bulan November 2023
Tanggapan dari Yanetxy pada tanggal 13 Nov 2023
Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at El Candil. It's wonderful to know that our staff, services, and even the birthday surprises exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back in the future!

10/10 Sangat Bagus

oscar

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guiomar pada tanggal 6 Nov 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Maryam

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
staff and cleanest.
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Rosabel pada tanggal 3 Nov 2023
I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Sangat Bagus

Jean Louis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
3 nuits fantastiques loin de tout, repos garanti, personnel agréable. Beaucoup d'aide de leur part pour des tas de choses. Nous recommandons. Merci encore
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Rosabel pada tanggal 17 Okt 2023
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed three fantastic nights away from the hustle and bustle, and that you were able to truly unwind and find rest during your stay.Our team is dedicated to providing the best possible experience, and it's wonderful to know that our staff's hospitality and assistance made your stay even more enjoyable. We appreciate your recommendation and can't wait to welcome you back in the future. Thanks again for choosing us for your getaway!

10/10 Sangat Bagus

Emilio

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Increíble estancia. Muy atentos y con toda la disposición de resolver.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Rosabel pada tanggal 17 Okt 2023
Agradecemos sinceramente su valoración y la elección de nuestro hotel. Nos complace profundamente saber que disfrutó de su estancia y esperamos con entusiasmo darle la bienvenida de nuevo como nuestro huésped en un futuro cercano.

10/10 Sangat Bagus

Badr

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
L’établissement est à seulemet 10mn du centre historique, très calme et très propre. On a trouvé de jolis coins à côté pour manger comme on manger super bien à l’hôtel. Toute l’équipe est tout simplement superbe, très gentille et très serviable. Nous recommandons vivement cet établissement.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Yanetxy pada tanggal 9 Okt 2023
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our location convenient, the ambiance serene, and the cleanliness impeccable. It's also delightful to know that you enjoyed dining at our hotel and exploring the nearby culinary options.Our team takes great pride in providing exceptional service, and we're thrilled to hear that their kindness and assistance left a positive impression on you. Your recommendation means the world to us, and we can't thank you enough for your kind words.We look forward to welcoming you back in the future and ensuring that your next stay is just as enjoyable as this one. If there's anything specific you'd like to share or if you have any further feedback, please don't hesitate to reach out.

10/10 Sangat Bagus

Sudeesh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel and people
The staff at the reception, especially Janetxy and Rosabel go out of their way to make you comfortable and provide any help they can. They helped me quite a lot with restaurant suggestions, taxis, guides etc. and thus my stay at Havana was most pleasurable. I would recommend El Candil quite highly to anyone visiting Havana.
Menginap 5 malam pada bulan September 2023
Tanggapan dari Guiomar pada tanggal 2 Okt 2023
Thank you so much for taking the time to share your positive experience at El Candil in Havana. We truly appreciate your kind words and are delighted to hear that your stay was most pleasurable.Janetxy and Rosabel are indeed exceptional members of our team, and it warms our hearts to know that they went above and beyond to make you comfortable and provide helpful assistance throughout your visit. We take great pride in our staff's dedication to ensuring our guests have a memorable and enjoyable stay.Your recommendation means the world to us, and we couldn't be happier to have had the opportunity to host you during your time in Havana. If your travels ever bring you back to our beautiful city, we would be honored to welcome you again to El Candil.Thank you for choosing us, and we look forward to serving you again in the future.

10/10 Sangat Bagus

Natalie, Pelham

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed here on our trip to Havana and the staff literally planned everything for us. They ensured every cultural outing and event was the best and that we were immersed in the local culture. They gave the best recommendations and secured all of our transportation. Put all our worries to ease. I have never found better concierges anywhere ever!
Menginap 4 malam pada bulan September 2023
Tanggapan dari Guiomar pada tanggal 18 Sep 2023
Thank you so much for taking the time to share your wonderful experience at our hotel in Havana! We are delighted to hear that you had such a fantastic stay with us.Our team takes great pride in providing exceptional service, and it's truly heartwarming to know that they were able to make your trip memorable by planning cultural outings and events tailored to your preferences. Ensuring our guests are immersed in the local culture is one of our primary goals, and we're thrilled to hear that we succeeded in this regard.Your kind words regarding our concierge team mean the world to us. They work tirelessly to provide the best recommendations and secure transportation to make our guests' experiences stress-free and enjoyable.We genuinely appreciate your feedback and look forward to the pleasure of hosting you again on your future trips to Havana. If there's anything else we can do to make your next stay even more exceptional, please don't hesitate to let us know.

10/10 Sangat Bagus

Steven, Covington

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a great time at El Candil! It's in the nice residential area of Vedado so it was quiet at night and in the mornings when we wanted to sleep in. Our room was super clean each day, but I'd say that the best part was our concierges. Yanetxy, Guimar and Rosabel arranged for us to go to the best shows and restaurants and made sure that we had taxis to everywhere we wanted to go. They scheduled us for for in room massages and anything on the menu we wanted to could be delivered to our room, not to mention the vintage car tour and the day trip to Varadero. It was personalized service at its best! Hands down, we'll be here the next time we're in Havana! We have friends for life now!
Menginap 6 malam pada bulan Agustus 2023
Tanggapan dari Rosabel pada tanggal 16 Sep 2023
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing time at El Candil and that our team, including Yanetxy, Guiomar, and Rosabel, made your stay so special. We take pride in providing personalized service and ensuring our guests have a memorable experience. We look forward to welcoming you back to Havana in the future, and we're honored to have you as our friends for life! Safe travels until we meet again!

10/10 Sangat Bagus

Vincenzo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Struttura molto bella e grande disponibilità da parte dello staff. Belle le camere e ottima colazione. Per chi vuole venire a Cuba consiglio di portarsi molto denaro contante perché abbiamo avuto qualche problema con le carte di credito.
Menginap 4 malam pada bulan September 2023
Tanggapan dari Yanetxy pada tanggal 14 Sep 2023
Thank you so much for your kind words and for choosing our establishment during your visit to Cuba! We're thrilled to hear that you enjoyed our beautiful rooms and the excellent breakfast we offer. Your feedback about the availability of our staff is greatly appreciated as well.Regarding the issue with credit cards, we apologize for any inconvenience you may have experienced. Cuba does have some limitations when it comes to credit card usage, so your recommendation to bring cash is indeed valuable advice for future travelers.Once again, thank you for your recommendation, and we hope to welcome you back to our property in the future. If you ever plan another trip to Cuba, please feel free to contact us in advance, and we'll be more than happy to assist you in any way we can. Safe travels!

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan September 2023
Tanggapan dari Guiomar pada tanggal 13 Sep 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Fidelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent in booking activities and providing transportation. All staff very friendly and knowledgeable about activities around Havana and the outskirts. Recommended excellent dining options
Menginap 6 malam pada bulan September 2023
Tanggapan dari Yanetxy pada tanggal 11 Sep 2023
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience with our booking services and transportation in Havana. Our team takes great pride in ensuring that our guests have a seamless and enjoyable experience during their visit.It's wonderful to know that you found our staff to be friendly and knowledgeable about activities in Havana and the surrounding areas. We believe that local expertise is crucial in helping our guests make the most of their time here. We hope you had a fantastic time exploring Havana and its surroundings, and we look forward to welcoming you back in the future for more memorable adventures! If you have any more travel plans or questions, please don't hesitate to reach out. Safe travels!

10/10 Sangat Bagus

Tracy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A great place to relax
We stayed here right after we visited the valley and this was a great place to relax before we headed back to the airport. We were able to have an amazing dinner and enjoy a nice cocktail on the roof. The room was very comfortable with an amazing bed. We even had a masseuse come to our room and give us massages.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Yanetxy pada tanggal 7 Sep 2023
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you chose to unwind with us after your visit to the valley, and it sounds like you made the most of your stay.It's fantastic to know that you enjoyed an amazing dinner and cocktails on our rooftop. Our team takes pride in crafting delicious culinary experiences and providing a relaxing atmosphere to savor them. We're delighted that your room provided you with the comfort you needed, especially the amazing bed. A restful night's sleep is essential for a rejuvenating stay. Having a masseuse come to your room for massages is indeed a special treat, and we're pleased to have contributed to your overall relaxation and well-being.We look forward to welcoming you again in the future for another memorable stay. Thank you for choosing us for your getaway!

10/10 Sangat Bagus

Marina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2023
Tanggapan dari Yanetxy pada tanggal 7 Sep 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Caroline

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfy boutique hotel in quiet residential area
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Guiomar pada tanggal 4 Sep 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

8/10 Bagus

Ekaterina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely place. Clean and friendly
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Rosabel pada tanggal 29 Agu 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Sangat Bagus

Anton

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like this hotel. Pretty good stuff.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Rosabel pada tanggal 29 Agu 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Sangat Bagus

Erdinc

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ein hervorragendes Boutique Hotel mit sehr nettem Personal.
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Guiomar pada tanggal 9 Agu 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Sangat Bagus

Pierre R

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Best customers service ever.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Rosabel pada tanggal 7 Agu 2023
We are thrilled to hear that you had a fantastic experience with our customer service. Our team works tirelessly to ensure that each customer receives the highest level of care and attention.Thank you once again for choosing us and for taking the time to share your positive experience. Have a fantastic day!

10/10 Sangat Bagus

Amber

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The people here have a piece of our heart.
El Candil was an amazing hotel (casa particulates). The concierges were incredible and made excellent recommendations to find us everything we wanted. Rosabel even helped us find a local charity to connect with and translated for us. So kind. Out of all the hotels we saw in Cuba, this was the best and we would always stay here when returning.
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Ernesto pada tanggal 7 Agu 2023
Thank you so much for your wonderful review of El Candil! We are thrilled to hear that your experience at our hotel was nothing short of amazing. Our concierges take immense pride in providing exceptional service, and we are delighted that they were able to make your stay memorable by offering excellent recommendations and assisting you in finding a local charity to connect with. Rosabel is truly a gem, and we appreciate your kind words about her assistance and kindness.It brings us great joy to know that out of all the hotels you saw in Cuba, El Candil stood out as the best. Your decision to always stay with us when returning to the area means the world to us, and we can't wait to welcome you back with open arms. Our team is dedicated to ensuring each guest has a truly exceptional and unforgettable experience, and your positive feedback motivates us to continue providing the best possible service.Once again, thank you for choosing El Candil. We look forward to having you back and creating more cherished memories with you in the future. Safe travels until then!

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean property, beautiful place to stay and very friendly staff
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Rosabel pada tanggal 17 Jul 2023
We greatly appreciate your kind words about our hotel. We strive to maintain a clean property and provide a beautiful environment for our guests to enjoy. Our staff is dedicated to delivering exceptional service and creating a friendly atmosphere. We're thrilled to hear that you had a positive experience during your stay. We hope to welcome you back soon!

10/10 Sangat Bagus

Joao

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Yanetxy pada tanggal 17 Jul 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Yelaine, Belle Glade

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The place was really clean and in a great location and the staff made us feel like home
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Rosabel pada tanggal 14 Jul 2023
Thank you for sharing your positive experience with us! We are delighted to hear that you found our place to be exceptionally clean and conveniently located. Our team takes great pride in creating a welcoming atmosphere where guests feel right at home. It's always our goal to provide exceptional service and make your stay memorable. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Sangat Bagus

Michael

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Yanetxy pada tanggal 10 Jul 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Tamlyn

Tanggapan dari Rosabel pada tanggal 26 Jul 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

Tamlyn

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
OMG! I would say this hotel is a 20/10! Yanetxy, Yamar and the entire staff were so kind, sweet, and patient. They literally sat me down and help me organize everything for my trip no matter what time of the day or night they were there. The food and everything was great and they put up decorations for my birthday! I’ve been all over the world and I have never had hospitality like this! The rooms and the hotel was so clean and beautiful. When I come back, I will stay here everytime! Thank you all so much for everything and making my birthday so memorable! Besos!
Menginap 5 malam pada bulan Juni 2023
Tanggapan dari Yanetxy pada tanggal 5 Jul 2023
Wow! Thank you so much for your incredibly kind and enthusiastic review! We are overjoyed to hear that your experience at our hotel was nothing short of extraordinary.Yanetxy, Yamar (Guiomar), and the entire staff are thrilled to have been part of making your trip unforgettable. Our team takes immense pride in delivering exceptional service, and your words serve as a wonderful recognition of their efforts. We're thrilled that you enjoyed the food and the decorations we prepared for your birthday celebration. Making our guests feel special on their special days is one of the most rewarding parts of our job. It means the world to us that you consider our hotel the best you've ever experienced in terms of hospitality. Knowing that we provided you with a level of service you've never encountered before is truly humbling. Your compliments about the cleanliness and beauty of the rooms and the hotel itself have filled our hearts with happiness.Once again, thank you for choosing our hotel for your birthday celebration. It was an absolute pleasure to have you here, and we are grateful for the opportunity to have been part of your special day. Sending you warm wishes and besos right back! Until next time!

10/10 Sangat Bagus

sean

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Rosabel pada tanggal 5 Jul 2023
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stunning hotel!
Amazing hotel! Fantastic staff and lovely rooftop pool and bar. Really enjoyable stay!
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Rosabel pada tanggal 4 Jul 2023
Thank you so much for your kind and positive review. We greatly appreciate your wonderful comments about your experience with us. It brings us immense joy to know that you thoroughly enjoyed your stay. We sincerely hope to have the pleasure of welcoming you back again soon.

10/10 Sangat Bagus

Pascale

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Séjour très agréable. Personnel très attentionné et très souriant. On conseille vivement même si il faut considérer des trajets taxi (10euros) pour aller à la vieille ville quand la température est à 35C et qu’il faut presqu’1h à pieds.
Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Guiomar pada tanggal 22 Jun 2023
Thank you very much for this high rating. We are looking forward to welcoming you back on your next visit to Havana.

10/10 Sangat Bagus

Stacey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Juni 2023
Tanggapan dari Rosabel pada tanggal 16 Jun 2023
We sincerely appreciate your rating of 5/5 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.

10/10 Sangat Bagus

EUGENIA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Yanetxy pada tanggal 19 Jun 2023
Agradecemos sinceramente sus puntuación de 5/5 sobre nuestro hotel. Gracias por elegirnos para su estadía en La Habana. Hasta pronto.

10/10 Sangat Bagus

Lukas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Rosabel pada tanggal 15 Jun 2023
I appreciate your positive feedback about our hotel. Looking forward to seeing you again soon

10/10 Sangat Bagus

Pedro

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Rosabel pada tanggal 7 Jun 2023
Agradecemos sinceramente sus puntuación de 10/10 sobre nuestro hotel. Gracias por elegirnos para su estadía en La Habana. Hasta pronto.

8/10 Bagus

EUGENIA

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Una casa refaccionada q cuando llueve no podes acceder al comedor porque no hay comunicacion interna
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Yanetxy pada tanggal 15 Jun 2023
En nombre de todo nuestro equipo, nos gustaría agradecerle sinceramente por haber elegido hospedarse con nosotros.Nos hubiera encantado proporcionarle un paraguas para que pudiera llegar al restaurante sin mojarse, solamente tenia que solicitárselo a cualquiera de nuestro personal, estarían encantados de proporcionárselo. Una vez más, le agradecemos por su preferencia y le deseamos lo mejor en sus futuros viajes.

10/10 Sangat Bagus

Gilberto

Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Rosabel pada tanggal 14 Sep 2023
We sincerely appreciate your rating of 10/10 for our hotel. Thank you for choosing us for your stay in Havana. See you soon.