2/10 Sangat Buruk
Crystal
2 Apr 2026
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan
I had a very disappointing experience at this hotel and would not recommend staying here.
From the moment I entered the room, there was an unpleasant odor. it did not smell clean or fresh at all. The issues continued throughout the room. The shower had a strong, foul smell, similar to a wet dog. The refrigerator was dusty and visibly dirty, and the microwave had not been properly cleaned. Even the “Do Not Disturb” sign was dirty, which speaks volumes about the level of housekeeping.
There were roaches in the room, which is completely unacceptable. The phone was also filthy, with an oily residue as if it had not been cleaned after previous guests. Additionally, there was some type of splattered residue on the bathroom door.
Due to the overall lack of cleanliness and sanitation, I felt extremely uncomfortable and chose to leave early.
What made the situation worse was the response from the front desk. When I reported the issues, instead of offering an apology or attempting to resolve the situation, I was told to contact the manager on Monday and “maybe” I could receive a discount. That response was dismissive and frankly insulting given the condition of the room.
This experience fell far below basic hospitality standards. Cleanliness should never be optional.
Crystal
Menginap 1 malam pada bulan Maret 2026