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"Yes in both cases"

"We had the best stay. Staff were friendly and helpful. Will return "

"Beautiful room, excellent location, super friendly staff. "

"Breakfast superb everything about this hotel is great location is about 15 minutes from the train station couldn’t fault it "

"Hotel was beautiful, staff lovely and friendly ...Breakfast was very tasty with a great selection... We had a lovely stay. the hotel was very central to everything ... We would highly recommend this hotel and we would definitely go back again .. "

"First off: STAFF IS GREAT and very accommodating! Negatives: As beautiful as it is, our room was on 2 levels. This is challenging because the bedroom upstairs with 1/2 bath was UPSTAIRS and the full bathroom and shower were downstairs. The stairs are STEEP, narrow and winding. Not for older travelers with a recent knee replacement with luggage. See photos. Perhaps this layout would not deter younger or more fitful travelers but for us, it wasn’t a good fit. PLUSES: Centrally located clean and quiet. Lovely appointed and beautifully decorated. Excellent helpful staff. "

"Absolute delight to stay at this hotel, Nicole’s management style was faultless, anything we needed she was available to help us out Spotless hotel , great breakfast , great vibe, perfectly located for the fantastic place that is Bruges , locals and hospitality couldn’t be more helpful, HIGHLY recommended all round Jason "

"The room was very designed and very clean. The staff were all efficient and kind, our stay was lovely thank you."

"Very poor reception staff and a horrendous experience with a male staff member who was rude and very aggressive towards me. My 4th stay here and probably my last."