Hell's Kitchen hotel guide. onefinestay hotel in Hell's Kitchen, New York

"Great hotel, new, proffesional helpful staff, Will be back"

"Love this hotel, this was my third time staying here and honestly this is my go to hotel of choice in NYC. Ideal location, beautifully decorated rooms and the staff are always lovely. Looking forward to my next stay. "

"Excellent hotel"

"The room was ridiculously small "

"Good breakfast Terrible elevator Drain in sink not working they failed to fix it"

"Very busy hotel but a good location in NYC. The breakfast choice was very good. However, there isn't anywhere near enough space for everyone to eat. Many people had to go to their rooms or eat in the reception area. Only three lifts lead to long queues as people wait to go between the 40 floors. The room itself was OK but the noise from the very large, old air conditioning unit and the fridge freezer unit (right at the side of the bed) meant sleep was very interrupted. The room was clean and adequate otherwise, with USB charge points and basic kitchen utilities. The room had no drawers and no space in the bathroom for any toiletries so we felt very cramped and living out of our suitcases. The electronic safe was a good size. Our room was close to one of the fire exit staircases and the smell of pot coming from the stair well was overpowering at times. Also, there was no hot water one morning at all in our room. Reception just said 'well there's no problem with the hotel'. The roof terrace was closed and did not reopen as we were told it would."

"Great stay overall — comfortable, good location, everything smooth. Only thing missing? More coffee, please 🙂☕️"

"Friendly staff, very close to MSG for concerts!"

"I never leave bad reviews, but I'm pretty sure I was bitten by bed bugs the night I stayed here last week. The room seemed spotless, the linens fresh, but it did smell musty. I chalked it up to old carpet at the time. I woke up a few days later at home with bed bug bites on my neck, which I could not understand because we checked, and we do not have any bed bugs, until the doctor told me the welts often show up 3-4 days after the bite, especially if you've never been bitten before. I developed an allergic reaction and the bites caused a case of lymphangitis--an infection of my lymph nodes--that's been very scary and I'm still under treatment for. I've tried to find a direct email for the hotel to let them know and see what they'll do, but of course all I can find is a 1 800 number for Hyatt of North America. Room 523--avoid. If this hadn't happened, I would have left a good review. The location is great, it's nice to have free breakfast even though it was absolutely mobbed, and the room and bed itself were comfortable. Meanwhile, I'm on several antibiotics, ill, and being monitored for sepsis due to the bites and resulting infection."