Dear Star, Thank you for bringing this to our attention. We apologize for the pest issues you encountered during your stay. Ensuring a comfortable and clean environment for our guests is our top priority, and we take reports of pests very seriously. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We appreciate your insights and hope to have the opportunity to improve for your next visit.Sincerely,Hotel Management

Dear Dwayne, We are pleased you had a good time at Extended Stay America during your visit to our city. You were pleased with the helpful and polite staff, which is a joy for us. We look forward to your next stay. Sincerely,Hotel Management

Dear Paul, We sincerely apologize for the disturbance you experienced during your stay. Our team strives to ensure all guests enjoy a peaceful environment, and it's disappointing to hear that we fell short of your expectations. We understand the importance of prompt service and will address this issue with our staff to improve our response time. Your feedback is valuable to us, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Alex, Thank you for reviewing your stay. Please accept our apologies for the cleanliness and noise disturbances you experienced during your stay with us. We are disappointed that we were unaware of these concerns, as we would have been happy to try to resolve the issue or move you to another room. In the future, please know our front desk staff is always available to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

Dear RUSSELL, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Jorge, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area.Sincerely,Hotel Management

Dear Vania, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear Kevin, Thank you for your outstanding review of Extended Stay America. We're delighted to read that you found everything clean and in perfect condition, making it an excellent place to sleep. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we are thrilled that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Mohamed, Thank you for choosing our hotel for your visit. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed. We regret the frustrations you experienced, and we are grateful for your patience. And would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management

Dear Moazzam, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Javier, Thank you for posting such kind comments about Extended Stay America, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team, and they will be glad to know they had a significant role in making your stay with us so memorable. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely,Hotel Management

Dear Mary, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is at work as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear ANA, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the flawless stay you deserve!Sincerely,Hotel Management

Dear Craig, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team on a priority basis as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Layne, Thank you for choosing Extended Stay America. We are pleased to know you could relax in the guest suite. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Thank you again.Sincerely,Hotel Management

Dear Paul, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear silvia, We are sorry for your experience with our associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we will review this incident with our team to determine what went wrong and take appropriate action where necessary. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Wasila, Thank you for including Extended Stay America in your travel plans and sharing your review. We are pleased you enjoyed your stay and found our hotel clean and neat and are delighted our hotel offers a reasonable price. Our team works hard to exceed our guests' expectations and ensure a relaxing experience, so it's great to know our efforts have paid off. Reviews like yours make it all worthwhile. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Carl, All of us here at Extended Stay America greatly appreciate your kind comments. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations and made you feel at home. Thank you for the exceptional review, and we sincerely appreciate your dedication to staying with us again. We look forward to it. Sincerely,Hotel Management

Dear Clinton, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Thurman, Thank you for being our guest. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service; therefore, we apologize for not meeting your expectations and for any confusion about our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring them to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management